Business ProfileforInteractive Designs, Inc.

I own ***************************, ***************************************. We use ********** software by Interactive Designs. Our current issue is that ********** technical support is non-responsive and it is greatly affecting our day-to-day business operations. We have 2 computers at the front desk which are used to check clients in and to run the cash register. We had to replace the 2nd computer. On 3/8/22, ********** downloaded their software onto the new computer but did not properly setup the cash register. Then a week later the **pad used to check clients in stopped working. Our 2nd computer is now completely useless to us and we are in our busy season, which means we frequently have customers waiting in line because we only have 1 computer. We have called ********** relentlessly and have still not had a tech call us back, despite many promises that they would. Our business is being crippled because this company is failing to provide support!We have been using ********** since 2014 and have been very happy with them until Aug-Sept 2021 when they seemed to fall apart after implementing a new software version. Since that time, I have had major issues with the software, which has caused a lot of *************** Transfer (EFT) billing issues. I currently have 9 clients who recently signed up for a membership and the monthly draft, EFT, erroneously billed double (7) or billed another incorrect amount (2) and we have no idea how that happened. I have been having to call ********** for weeks at a time before they respond. It is frustrating and embarrassing for us to have to explain continuous issues to our clients.