ComplaintsforTerry Cullen Southlake Chevrolet

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our truck to Terry Cullen Chevrolet at Southlake in ******, **. The check engine light was on and the truck was skipping. They took the truck in on 7/30/24 and ******* ***** the technician was more concerned about a warranty than diagnosing the issue. I felt it was racially motivated becasue I felt like he thought we could not pay. The truck has a warranty and extended warranty 2021 ***** Silverado 1500. The truck was released on 9/16. The truck has the same problem and the check engine light is still on. Truck was returned on 9/17 and released on 9/26. Check engine light is on and truck same thing. I called *** the manager who lied and said he would personally test drive in when we brought it back on 9/16 by he did not even acknowledge my husband. ******* appers to be incompetent in resolving the issue but he did file the claim and get paid for a job that he had not done. the claim was for $1300.00 and now we have to take it to another dealership to ge the issue resolved. A formal complant was filed with Corporate-**** who advised me to take it somewhere else.

  Business response

  10/01/2024

  Hi Althoria - I am sorry that you are still experiencing issues with your Silverado. You brought it in on 7/30 and we had to order a transmission fluid pump assembly which was on national back order. Thankfully, in your situation due to the severity of the backorder, ** was able to provide you with  a rental vehicle. Once the parts came in, we installed them and test drove your vehicle and it was operating as designed. Unfortunately, sometimes when we fix one issue, it was only masking another issue, and we have to continue down the trouble tree. For example, in your case, 200 miles later, you were experiencing jerking when taking off and when sometimes coming to a stop. We looked at the vehicle again and the vehicle was presenting a P171D code which had never presented before. That required a new transmission accumulator, which we then replaced. Again, we test drove the vehicle and it was operating as designed. Now, you are experiencing more issues with the transmission, and as we have not seen the vehicle again, we cannot comment on what codes are present. Your vehicle is under manufacturer powertrain warranty, ** will only pay to fix what codes are currently being presented with the vehicle, and we would never release a vehicle with a transmission concern, if codes were still present or without test driving it. All in all, I know this is a very frustrating experience for you. Frankly, it is just as frustrating for us, as we want to get you back on the road and we want happy, satisfied customers. Please feel free to reach out to us with any questions or concerns you may have regarding your future repairs. Thanks

  Customer response

  10/01/2024

   
  Complaint: 22349243
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** & ******** *******

  Business response

  10/01/2024

  Rejection is blank

  Customer response

  10/01/2024

   
  Complaint: 22349243
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** & ******** *******

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 2, 2024, I brought my 2017 Chevrolet Trax to the dealership for service the engine light was on, I picked up the vehicle on August 13, and 5 miles later my car stop accelerating leaving me stranded on interstate 75 after paying *******, I was told I need to pay ****** for and ignition coil they resolve that issue, engine light came back on brought it back in and told it would cost about 2000 plus dollars for an turbo replacement. The reason I brought it to Terry Cullen they the maker and service provider of that brand. I believe I have been taken advantage of.

  Business response

  08/21/2024

  Hi ************************  
  
  I am sorry that you are experiencing all of these issues with your vehicle. You brought your vehicle to us on 8/2 and it presented a p0420 code, which is a code related to catalytic converters. Our technician diagnosed the vehicle and determined that you had aftermarket, non OEM catalytic converters on your vehicle, and that the vehicle was not producing the correct amount of "flow". Unfortunately, converters and converter related issues, are a very expensive fix. We were able to fix this issue and test drive the vehicle and it was operating normally. I am so sorry that you got stranded on I-75, however when we got the vehicle back in here, you had a faulty ignition coil, which caused the vehicle to stop accelerating and made the engine cut off, as there was no spark. This issue was unrelated to the catalytic converter problem that you had, however in good faith, we took care of this for you for free. We drove it for 72 miles and the vehicle was operating as designed. Now, your vehicle is presenting an entirely different code that was never present before, a p0299 code, which is related to your turbo. Unfortunately,we can only fix what codes are being presented, and in many cases, one problem (your catalytic converters) masks another problem (your turbo). The worst part about this is that we would never know there was a turbo issue without that p0299 code and especially without first fixing the catalytic converter issue. I am so very sorry that you feel taken advantage of because that is definitely against our core values and how we do business, this is a tough situation that you are dealing with. If there is anything we can do to help you through these issues,please do not hesitate to reach out.
  
  Thanks,
  **** Cullen

• Initial Complaint

  02/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Complaint, I agree to let you guys to put an engine in my truck . I been having problems with you guys work, I will never tell anyone to take there vehicle to your business

  Business response

  02/13/2024

  Hi ****************** - I am sorry that you are experiencing issues. Our service manager, ******************* is going to be reaching out to you to discuss. Thanks, **** Cullen

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Refuses to fix my warranty repair. My check engine light comes on and off so I made an appointment for this location for the upcoming Tuesday. However, the Sunday before my appointment was changed WITHOUT my consent or knowledge. When I expressed this to the representative of course they denied it. This is a tactic that is being used so they warranty expires.

  Business response

  09/26/2023

  Hi ********************** - I am sorry to hear that you think we are the worst dealership in the world, especially after you and I spoke. Your vehicle comes with two warranties, bumper to bumper which is good for 36k miles / 3yrs (whichever comes first) and a power train warranty good for 60k miles or 5 year s, whichever comes first. When you and I talked on the phone, you initially booked an oil change appointment for 230pm and demanded that we diagnose your vehicle. Once you and I were able to connect, and I was able to clarify to you that we only do diagnostic appointments in the morning, and as you were concerned about your warranty expiring, I went out of my way to get you seen immediately the next day. You have 54k miles on your vehicle so your warranty is still valid, and we did not turn you away based on your mileage, we tried to reschedule your for a morning diagnostic appointment, so to say that we rescheduled you so that you would not be covered under warranty is completely false. Once we diagnosed your vehicle for an intermittent check engine light, it was found that you have two issues: one that is covered under powertrain warranty that GM will pay to fix (mass airflow sensor), and one that is not that the customer would be required to fix (*** o****** tube clogged due to excessive carbon build up). Unfortunately, as the *** o****** clog is not covered under warranty and can happen from lack of maintenance, there is a charge to fix that, which is 5 hours of labor plus parts. Thanks, **** Cullen

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Several years ago, we purchased a vehicle from Terry Cullen, along with a warranty for ******* miles. We have recently been advised by the company that issued the warranty that the coverage was not for ******* miles. it was actually for up to ******* miles. *** vehicle had approximately ****** miles when we purchased it. We were advised that the coverage was for ******* miles, expiring at approximately 1****** miles.We were not provided any documentation from Terry Cullen when we purchased the warranty. It was verbal. We did not receive a copy of the warranty until recently, when we were advised our coverage had expired.We want Terry Cullen to reimburse us the $3,500 we paid for the warranty which was expressly for coverage for ******* miles. ** reasonable person would have agreed to an arrangement for up to ******* miles on vehicle that already had ****** miles at purchase at a cost of $3,500. I certainly did not.Thank you.

  Business response

  07/26/2023

  Hi ****************** - I am sorry that you are feeling frustrated regarding the expiration and limitations of your warranty.You purchased a 2015 Chevrolet Equinox in January of 2020 with about ****** miles on it. Your vehicle comes with a standard manufacturer warranty of 3 year - ****** mile bumper to bumper, and a 5 year - ******* mile warranty for powertrain only. As your vehicle was a 2015, and only covered for powertrain until June of 2020, you purchased a warranty that covered you for the next ****** miles, up to ******* miles, that covers you for much more. For example,you brought your vehicle to us in January of 2022 for a radio issue, and instead of paying the entire $1,111.83 bill, you were only charged $401. If you did not have your extended warranty that covered you for issues like your radio, you would have had to pay the entire bill. The overall goal is that the vehicle performs perfectly over its life and the warranty is not needed, but unfortunately that is not the case and it is great to have extra protection.Lastly, if the warranty was to cover up to 1****** miles, there would have been a significant, significant increase in cost, and in fact is so costly, that it is not offered. Again, I apologize for any misunderstanding. Thanks, **** Cullen

  Customer response

  07/26/2023

   
  Complaint: 20343473
  
  I am rejecting this response because, while it is quite wordy, it does in any way address the issue at hand - misrepresentation.

  The issue is that the company misrepresented the extended warranty (hereafter 'warranty') that my husband and I purchased.  *********** represented that the warranty we agreed to purchase was for ******* miles of coverage.  When we received notice that the warranty had expired, we were advised by the actual warranty company that the coverage was, in fact, for only ****** miles.

  ***********'s response advises as to how warranties apply, etc.  That is not in the least bit helpful.  The issue remains that the company did a bait and switch.  They represented that we were purchasing ******* miles of coverage.  *********** did not provide us with any documentation for the warranty purchase at the time of purchase.  *********** cannot now provide any documentation, signed, indicating that we agreed to such a purchase.  We were not aware of the misrepresentation until the warranty company advised us the coverage had expired after we used only ****** miles, not *******.

  There was no misunderstanding as to what we were purchasing at the time of purchase.  We are reasonable people, and we would NEVER agree to purchase ****** miles of coverage at a price of $3,500.  Much like the company's response to our original complaint, that makes no sense.  We agreed to purchase ******* miles of coverage. 

  We demand that the company either provide us with the additional ****** miles of coverage, or return our monies.  We will not accept any thing less.  

  Sincerely,
  
  *************************** *******

  Business response

  08/01/2023

  Hi ****************** - I am glad we were able to work this out. Thanks again for your business. Drew ********************

  Customer response

  08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** *******

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Suspicious maintenance repairs, vehicle brought in initially for censor issue. Vehicle released 1wk later engine light on. Reported issue, returned vehicle due dead battery replaced battery discovered ignition issue paid for repaired that. Vehicle drove Hm few later dead battery towed back cable issue. Released vehicle for pick up 6/12. Retrieved vehicle 6/29 drove across the street to get gas. Car never started Manager came to jump start. I returned the vehicle immediately 6/30 its the alternator. Terry Cullen has performed several diagnostic testing allegedly, never completely resolving issues. Incurring multiple costly repairs when engine lights should have been noted upon first testing. Never documented or mentioned. Place is a scam this is FACTUAL.

  Business response

  07/05/2023

  Hi ****************** - first and foremost let me apologize for all of the frustrations you are experiencing. Many times when we fix one issue, it can expose another issue the vehicle may be having as well. In your case, although you were here multiple times, your issues are unrelated. Your vehicle was brought to us initially with about 95k miles on it in March of 2022 in which we had to replace the batter sensory module, the *** sensor, and rocker arm solenoid. Then, two months later in May of 2022 with 101k miles, your vehicle had an oxygen sensor and an auxiliary battery issue that we did not end up fixing per your request. Then, in November of 2022 your vehicle was towed in to us and we had to install a new battery, a starter motor, and a new key cylinder. Now, in June of 2023 your vehicle's engine light is on due to a battery module being out of range which is different than an actual battery. Unfortunately, these issues are not related. Had your same issue persisted back, to back, to back, to back, we would have a much larger problem, but that is not the case in your situation. However, in an abundance of good faith, we have agreed to cover all of the labor charges related to the repair and only charge you for the parts. If there is anything else that we can help you with, please do not hesitate to reach out to us. Thanks, **** Cullen

  Customer response

  07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Replace the lost floor mats that are missing from my car. I test drove the car and two days later when I picked the car up the mats are missing. They should find or replace them

  Business response

  06/13/2023

  Hi ************** - I am sorry that you had a negative experience with us. Our sales person has reached out to you multiple times, including today after seeing this review, to offer mats to you at our cost. Please give him a call back at your earliest convenience. Thanks, **** Cullen

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my car off to be serviced over a week ago, I was told that the parts would take 4-5 business days to come in, so in the meantime I went to rent a car while mine was being repaired. The part took 7 days to come in, which was longer than they said, but that wasnt even a serious problem, the serious problem is that the same day my parts come in the technician that was working on my car quit, and now the service department is telling me that it may take 2-3 weeks for them to finish my car! This is horrible business!!!At this point Im putting myself in a hole by keeping the rental car but I dont have any other means of transportation to get to work!

  Business response

  02/07/2023

  Hi ************** - I am sorry for the delays and for the frustrations, that is definitely not out intention. Unfortunately electrical issues are very tough and time consuming to diagnose, and they take a lot of man hours to figure out. Additionally, any time there are any aftermarket items added to the vehicle, it creates an even trickier situation. I am sorry that it took us so long to get your vehicle back to you and I was happy to issue you a discount for your inconvenience. Thanks, **** Cullen

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please see he attached downloads for details of this complaint including the applicable dates, times and sequence of events. Terry Cullen sold me a "Lemon" eight months ago and is now attempting to charge me an additional $17352.00 to repair what was a defect when they sold me the car.

  Business response

  12/07/2022

  Hi Mr. and ************** - 

  First off let me apologize for the frustrations you are feeling.The last thing we want is for you, or anybody for that matter to be experiencing vehicle issues. On February 24th, 2022 you purchased a 2019 Impala Premier from us that had approx. ****** miles on it at time of purchase. Previous to the sale of this vehicle, we performed a safety inspection which resulted in the replacement of 2 tires, as well as the front brake pads and turned rotors,along with an alignment.
  

  When you had your vehicle towed into us with the current issues that you are experiencing, it now has approximately ****** miles. This means that the vehicle was performing as designed for ****** miles. We have two issues at play here in which I will refer to them as Issue A and Issue ** Lets start with the diagnosis of issue A, which will lead to the discovery of issue **

  Issue A: You stated that your vehicle shut off, almost as if it had run out of gas. When your vehicle was towed to us, our diagnosis found that your high-pressure fuel pump was sticking open, causing low pressure, which caused your vehicle to stall. This is probably why you felt like you had run out of gas. From your comments above, it seems that because you thought you were out of gas, you called for roadside assistance for gas, and after adding gasoline it unfortunately would not get the vehicle started. When it was towed to our shop, our technician first tested the high-pressure fuel pump and it tested bad. While looking at the spark plugs, he also noticed that they had been fouled out, but more importantly that the spark plugs had a sour smell to them, indicative of water in the fuel. At this point, our technician pulled a fuel sample which has led us to the discovery of issue B, water in the fuel tank.
  

  Issue B: Upon completion of the fuel sample, our technician noticed an extreme amount of water in your fuel tank (picture attached for reference), so somehow water got into your fuel tank,most likely from the gasoline from the roadside assistance team. When you tried to start your vehicle when you were broken down (due to the high-pressure fuel pump as described in issue A) with the water in your fuel tank, the injectors were spraying a mixture of water and gas into your cylinders. When water is injected into the cylinders, it causes the valves to bend because liquid cannot be compressed,so your valves are trying to compress liquid instead of vapor causing them to bend. Once the valves are bent, this is referred to as hydro-lock. Currently,your engine has only ***** PSI of compression on all cylinders when it should have ******* PSI of compression and this lack of compression is caused by the bent valves.
  

  Unfortunately, it seems that one mistake has turned into two by putting in bad gasoline. I am very sorry that you are having to go through this, but these issues that you are experiencing are not because the vehicle is a lemon nor at any fault of Terry Cullen Chevrolet. We are more than willing to work with you on the cost of replacement of your engine, please feel free to reach out to your advisor or our service department should you have any questions.
  

  Thanks,
  Drew Cullen

  Customer response

  12/07/2022

   
  Complaint: 18532121
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business response

  12/13/2022

  Hi Mr. and *************** - 

  This is the last thing we ever would want for you or any customer. Unfortunately, the water that got into your gas tank and then into your engine has done irreparable damage. It was not a small amount of water, it was way too much water for any engine. We do have some financing options available if you would like to proceed with a repair through a company called BDS. Their website is https://www.bdsapp.net/. 

  Thanks,
  Drew

  Customer response

  12/14/2022

   
  Complaint: ******** // IT'S REALLY IS A SHAME FOR YOU TO BE ABLE TO S**** CUSTOMERS IN THIS MANNER AND THEN THINK YOU CAN "GASLIGHT" THEN INTO FINANCING THE ADDITIONAL COST OF REPAIRING WHAT YOU KNOW WAS AN INFERIOR PRODUCT WHEN THE THING WAS PUT ON THE MARKET. THE ****** YOU KEEP REFERRING TO COULD NOT HAVE TOTALLY DESTROYED THAT ENGINE WHEN THE *** NEVER STARTED WITH THE ADDED FUEL IN IT. THE *** SHUT DOWN IN THE MIDDLE OF THE HIGHWAY WITHOUT THE ADDED FUEL IN IT. IT HAS NOT STARTED SINCE. I REALIZE THAT THIS IS IIKE FIGHTING CITY HALL AND I AND BEING SCREWED ROYALLY. HOWEVER, I WILL CONTINUE TO SCREAM TO THE HIGH HILL AND LET ******* I KNOW  AND HAVE ANY CONTACT WITH TO STAY AWAY FROM TERRY CULLEN CHEVOLET AT SOUTHLAKE - INCLUDING ALL OF MY SOCIAL MEDIA  AND AARP.FRAUD. 
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my Chevrolet Camaro to Terry Cullen Dealership in ****** in June 2022. I had a tune up at the cost of $700.00 Three months later my engine light comes on, codes that relate to coil and spark plug. I took my car back two weeks ago with this complaint. NEVER had this problem before. After submitting a bad review, Terry Cullen agreed to put me in a loaner car, and fix the problem. My car was return to me a day later. Which I was charged ******. Which was last Thursday September 22, 2022.Saturday September 24,2022, my car start to do the same thing and the engine light came back on with the same code. I contact **** Cullen, was advised to bring car back, on Monday September 26,2022. I was put in another loaner car. The sales manager ******************* request to take the car home to test drive to see what was going on. Today I was told that a signal is not connecting, to computer and giving that engine light reading and causing tremble. Could been caused by their technician, My question is why didnt your certified technician take out the time to establish, the problem last week, before charging me $******. Now Terry Cullen says its going to cost me, $******* to fix the problem, that should have been done the previous week. And they mentioned Now my car pass emission, unless I pay them fix my car for ******* October 25, ******************* the above, I was quoted by *******************, on September 29,2022, the last day I was at Terry Cullen,"Quote-Unquote", "******************* your car WILL NOT PASS EMISSIONS, if you do not have your ECM replace, "I hope you have another car to drive". and this would cost me over a With a previous misdiagnosed by Terry Cullen CERTIFIED TECHNICIAN. a week prior to this misdiagnosed. Paying out ******.My car passed emissions and I was able to renew my tag again, today! I had NO other work done to my car since September 29,2022, This dealership is misdiagnosing and over charging customer money for mechanical issues, that DOES NOT EXIST.

  Business response

  10/26/2022

  Hi ******************** - there is a lot to unpack here but let me start of by saying two very important things: 1. I am very sorry for the frustration you are feeling and 2. Thank you for your loyalty as a customer. In June of 2022 you brought your 2011 Camaro with ******* miles to us for a tune up which included replacement of the spark plugs at your request. We performed our services, including replacement of your plugs, and returned your vehicle to you in working condition. Three months later, your check engine light came on due to an issue that is somewhat related to your spark plugs, but is unfortunately not related to the work we performed. Your check engine light came on because one of your coil packs had gone bad. A coil pack is what feeds electricity to your spark plug. When we performed the tune up in June, your coil packs were tested and passed GM specification. Had they been bad, we would have notified you at the time but more importantly, your engine light would have been on had they been bad. As this was not the case, and the coil packs were performing as designed, and your vehicle was working as designed, there were no red flags to be raised. When you brought your vehicle to us in September, we diagnosed the issue as a bad coil pack which was causing the check engine light to come on and needed to be fixed. As this was somewhat related to spark plugs, and you believed this coil pack going bad was due to the work we performed, and not the fact your vehicle has over ******* miles on it, we sat in my office and came up with a game plan. As you are a loyal customer, we gave you a 33% discount to replace the coil pack and put you into a loaner vehicle which given the inventory shortage is a rare occurrence, but being empathetic to your situation, we believed was best to do. We also made sure to clearly explain to you, multiple times, that when one coil pack goes bad it is a very good indicator the others would soon foul out due to the age and mileage of the vehicle, and you said you understood. Our service manager and myself also explained that as you continue to creep up in mileage, other parts *** soon start to fail, and you again said you understood. We performed the coil pack repair and returned your vehicle to you. When you picked up your vehicle, you complained of symptoms that you felt your vehicle was going to shut off. We got the vehicle back into the shop and had our shop *******, our service manager, and myself all drive the vehicle without noticing it about to cut off. To be safe, our service manager drove the vehicle for a week straight to see if we could duplicate these described symptoms, but he could not replicate them and did not feel that the vehicle was going to cutoff at any point during his test driving. He did notice some very early issues that *** lead to bigger problems later, such as a small shudder in your transmission, a potential wheel balancing issue, and a signal issue with your engine control module. We quoted you for the **** about $1,000, as that was the most pressing issue in which you declined the work. This communication issue with the signal will continue to get worse so we wanted to be upfront and transparent with you about these issues that could later lead to bigger problems. So, all in all, I am sorry that your vehicle is experiencing these issues and Im even more sorry to see a loyal customer so upset. I followed up with you about a week ago and we had a good conversation to touch base, and as I said then, if there is anything we can help you with in the future, youve got my number, please do not hesitate to reach out to me. Thanks, **** Cullen

  Customer response

  10/27/2022

   
  Complaint: 18313340
  
  I am rejecting this response because:
  I felt mislead. Because, after my car passed my recent emission inspection, this just confirm my, concern about the things your certified mechanic has been saying all along. I have literally been walking around in fear, of what was told to me from ****************, that my car would NOT, pass emission inspection, if I did not pay for ECM, of *******. Which I had my car inspected by another Certified Mechanic at a different business, the same day, I left Terry Cullen, my car was placed on the computer system. And was shown nothing was wrong with my ECM. And if your certified mechanic was telling the truth, why did my car pass my emissions, and why am I still riding without any problems. I left your business, believing that I would have to pay out additional monies for another mechanical issue, that didnt exist. Which leads me to question, what was done to my car in June, when I paid 700 for a tune up, leaving me 3 months later with mechanical issues related to my tune up preformed in June. When I brought my car to you in September and paid ****** for another diagnostic, but a day later, my engine light comes on with the same problem. And then Im told, the problem is totally different now its ECM. How can one day its a coil problem, you claim you fix it, the same issue happens the next after I get my car back, and then you quote me something different. What saying does not make since, I submitted a copy of the diagnostic by Brown **** showing nothing wrong with my ECM. 
  You cant deny whats in black and white. 
  Yes you have me a discount of prior work, with me paying out ******, based off this work, I feel that this was just another misdiagnosis, leading the following week to advise I would need to pay out more money for something else unrelated. 

  Sincerely,
  
  *******************************

  Business response

  11/01/2022

  Hi ********************
  
  Your car may pass emissions in its current state,you will need to test it to find out. *** was just letting you know that in the future that it may not pass emissions if the *** were to completely foul out.We were telling you that to give you a heads up as to what you can expect might happen. The *** issue that we identified, as stated in our last response, is something that is very intermittent and its in infancy stages. We only know that it is intermittent because we drove your vehicle for a week after you stated that you felt your car was going to shut off. We wanted to let you know we had found this issue to prepare you for the future. Additionally, your car would not have passed emissions without the coil pack being fixed, as you cannot pass emissions with a check engine light on. We know you had a coil pack issue based on the *** codes causing your engine light (which you mention in your first response) as well as testing the coil pack with GM testing tools. The reason we quoted you for the *** is that we drove your car for an additional week after we performed the coil pack repair because you felt it was going to shut off.After driving it for a week, the only issue we could discover was a very early onset communication issue with your ***, so we quoted you for it to make you aware that your issue could potentially get worse. I am sorry for the frustrations you are feeling. Thanks, **** Cullen

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩