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          E. Smith Heating & Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileE. Smith Heating & Air Conditioning, Inc.

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            964 Industrial Park Dr

            Marietta, GA 30062-2433

            Visit Website
            (770) 422-1900

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1997

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            For more than 60 years, E. Smith Heating & Air Conditioning, Inc.
            has been proudly serving homeowners and commercial businesses in
            Marietta, Kennesaw, Roswell, Acworth, Smyrna, Woodstock, and surrounding
            communities.

            Products & Services

            Air Conditioning Contractor , Air Conditioning Cleaning Services, Air Conditioning Repair , Air Duct Cleaning Services, Air Duct Restoration Services, Air Duct System Services, Air Purification Systems Services, Air Quality Services, Residential Air Conditioning Contractors

            Business Details

            Location of This Business
            964 Industrial Park Dr, Marietta, GA 30062-2433
            BBB File Opened:
            1/1/1997
            Years in Business:
            62
            Business Started:
            3/1/1962
            Business Incorporated:
            1/31/1962
            Accredited Since:
            1/1/1997
            Type of Entity:
            Corporation
            Alternate Business Name
            • Smith, E. Heating & Air Conditioning
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Steve Couch, President
            Contact Information

            Principal

            • Mr. Steve Couch, President

            Customer Contact

            • Mr. Steve Couch, President
            • Mr. Chad Popilek, Vice President
            Additional Contact Information

            Fax Numbers

            • (770) 422-7768
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On Tuesday May 3, 2022, we had a technician from E. Smith come out for our seasonal inspection. He noticed a clog in the drain and a faulty valve. He told me he cleared the clog and recommended a replacement valve. He also recommended a safety switch but noted there was already a switch in the system. I declined the extra safety switch as a redundancy and started working with E. Smith to look for replacement systems or coils. On the evening of May 5, water started leaking from our ceiling causing water damage across three levels of our house. We contacted E. Smith and requested remediation. Two technicians arrived the following day and informed me, as I recall, that there was a buildup of pressure in the system that was released by something the first technician did. The second technicians straightened the pan, fixed a double trap, and added a new switch. One of the technicians also said based on what he saw he was recommending that E. Smith repair the damage.I was later contacted by *************************** to have a contractor come out to do repairs. When the contractor came out I informed him that I would like mold remediation given the amount of water that leaked. He said he would speak with **********************.Later, I spoke with **********************. During this call ********************** mentioned the declining of the safety switch and said he believed E. Smith and I shared fault for the leak. I said if E. Smith would not remediate mold I would like them to pay for mold testing in a few months.A few days later he e-mailed me blaming a too-small drain pan and the declining of a switch. I responded saying that given the amount of water the size of the drain pan was irrelevant. As shown by the email chain attached, he also was fully aware of the declined safety switch and the fact I already had one.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jacklin S

            08/20/2024

            Be careful about the way their sales person sends you a quote for replacing some parts of furnace vs. what they claimed that they would replace the entire furnace.E.Smith company sent a sales person to our house to provide us with a quote to replace the entire split system for both the HVAC and the furnace. The salesman claimed that he had a background of installing the HVAC units for more than 20 years but he decided to work as a sales person. I asked him if he could check the refrigerant line. He said that he didnt have any tools to do so. Then the next day he sent a quote that was a snapshot and photos of parts with serial numbers for a furnace blower and a an evaporator coil for our current furnace which is 25 years old!!!! He also included the price for replacing the HVAC outside unit and replacing the refrigerant line. Once I sent the ************** to this sales person he denied it and he claimed that his quote was for replacing the entire system. Once I proved to him by emailing the snapshots of the serial numbers of the furnace blower and the evaporator coil that he had on his quote he never responded. This company doesnt send you a pdf file for the quote and they ask you to click on a link to see the quote. They use a software so that they have control over the content and set a date for expiration of the link. The correct way for sending a proposal is to send it via a pdf file and have an expiration date on the proposal itself.The price they quoted me was even higher than the price of another HVAC company which offered the replacement of the entire system. This a deceptive action and Im glad that I noticed that before going forward. They never admitted about what they did and told me that I made a mistake and that quote was from another company!!! Be careful and read the proposals for the serial numbers of both outside and inside units of a new HVAC. Check the Seer number. Make sure that you will ****** the serial numbers and Seer number of HVAC.
            Read 1 More Customer Review

            Local BBB

            BBB Atlanta & NE Georgia

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