Business ProfileforPoolTables.com

On December 15, 2023 I ordered 2 cans of an adhesive that is commonly used to recover pool tables. I received the order on December 22, 2023. To my chagrin, I opened a box that contained a single green can of an adhesive that I had never heard of. I went back and checked their website as well as my order. On their website, they represented the product with a red can of ***** 300 General Purpose Adhesive, which was the product I was intended to purchase. Upon closer inspection of the item description itself, it was mentioned that it was for a product called Championship General Purpose Adhesive. My order even had the same picture of the red ***** 300 that I intended to order.I initially reached out to the company on the same day I received the can and spoke with someone, who said he would have someone from the ******* branch contact me after I provided my contact information. I allowed them time to process this as it was right before a holiday.On December 29, I sent another email to them with a recap of the issue and received what I am now deeming their standard response; "******* office will reach out to resolve" on Dec 30. I once again emailed them for a status update and was again told someone from their ******* branch would contact me. On January 4, **** I still had not heard anything from the ******* branch, or anyone within the company. Since then, they have not responded to additional requests for updates (requested on any response.