ComplaintsforWaffle House
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
You've lost your customer because you wouldn't provide if that particular waffle house is open or not because of the recent storm would not even state that through the phone call greetings, one location stated open and that is not true after visiting the website you've waisted the trip, time, false hours of operation. Called different locations all stated place a to go orders no I chose to physically visit with the closest waffle house.Business response
11/13/2024
Unfortunately, we have no record of this customer contacting us directly via our website contact option regarding their concerns/questions prior to their contact with the Better Business Bureau. Had they done so, we would have been able to provide information as to whether a specific location affected by the hurricanes had been able to open yet. Due to the fact it takes online listings on ******, Yelp, Apple Maps, and even our website locator up to 5 days to reflect changes and that the closing/reopening of our restaurants in the path of hurricanes ****** and ****** was such a fluid situation, updating online listings for each affected restaurant in real time was not a feasible option.
Additionally, had this customer contacted us directly, we would have also been able to let them know the software necessary for participating locations to accept online orders disables the phone lines in our restaurants for incoming calls. Therefore, attempting to call the restaurants would not yield them any answers.
We apologize if this guest was inconvenienced by the necessity of some of our locations having to close due to being in the path of or being directly affected by hurricanes ****** and/or ******. As always, the safety of our Associates, Management, and Customers remained paramount through these storms, therefore, we did have to close many locations for everyone's safety and reopened locations that were able to do so as soon as it was safely possible.
Customer response
11/13/2024
Where is the response?Initial Complaint
11/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Waffle house store number. I am a regular loyal customer to **********************. Ms ****** is a server. She would tell other servers they couldn't wait on me because i was her regular. She was constantly trying to take too many orders and many times my order was missing items etc. Once I politely addressed a concern with her. Since that time when I walk in She walks away, ask someone else to serve me, etc for no apparent reason. She comes in with issues and uses loud profanity even when customers are present, talk about customers She doesn't like, etc. I do not feel that I need to try and find another store because of this server and how it triggers PTSD issues. Refusing to serve me as a customer by sending someone else, pretending to be working, going to back etc is not the waffle house way nor what I expect. I have brought it to the attention of several managers with no resolve. Have employees to substantiate any and all of these claims. This is constant for almost a year. I am a honorable veteran. I eat waffle house almost everyday, before and after Md ******** visits this is my stop.Business response
11/06/2024
We are in receipt of the comments entered by this customer via our online Contact option. Investigation by the ********************* team found this customer and the server mentioned had a personal altercation away from our restaurant. Their investigation further revealed after that altercation, this customer has badgered our Associate, even used profanity towards the Associate while in our restaurant in violation of our posted House Rules. While we are in the service industry, none of our employees are required to tolerate combative, abusive, demeaning, or belittling language, including profanity and may choose to not serve customers exhibiting this type of behavior to avoid potential conflict. Therefore, the management team has extended courtesy to this customer because she is a longstanding regular, however she has been told we will not condone her behavior or language and if it continues she will be asked to not return.
We feel our Management team has adequately investigated and addressed the issue and we look forward to the customer continuing to visit our ******************** without any further violations of our posted rules.
Initial Complaint
10/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Good morning my name is **** ****** Very upset to experience rudeness and racism with ur employees at Waffle House ************************************** Its was ur 2 younger girls one has red hair and tha other one has dredes we only had a coffee and my husband had a coke we got up and gave that only guy working in there $20 and told him that there service was worst ever but we told him in Spanish he knew what were we talking about cause he had a problem with one of tha girls while we were there she just cussed him out under her breath where we heard her just so yall can see it on tha videoBusiness response
10/21/2024
Unfortunately, we have no record of this customer contacting us directly via our website Contact option, therefore providing us an opportunity to investigate and address their concerns, prior to their contact with the Better Business Bureau.
We would like to have the appropriate ***************** Team or Franchise owner follow up with the customer. However, in order for that to happen, we need the customer to utilize the Contact option we have available, making sure to provide the following information:
Customer's name
Contact information
Select the specific location visited
Provide date and time of visit
Details of their concerns
Once this necessary information has been provided via our website Contact form, a report will immediately be generated and transmitted to the appropriate parties for review, investigation, and follow up with the customer pursuant to our protocols and procedures for addressing customer concerns.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in the appropriate party being able to investigate their concerns and follow up with them.
Initial Complaint
10/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Waffle House employees ******* started a frivolous argument over nothing. She used the term, "that girl ' and made it appear like someone was bothering the white female employee. This was distorted. There was never in direct or Indirect contact with the employee and my server was fine. She didn't say anything prior to preparing the food without gloves,cook had no gloves and she butted her nosey Crip a** in my MF conversation. It was peaceful with my server. ******* was disrespectful and she should be fired. She started saying gather everything quickly and was told" no mam! I'm done here and I will live volunteer because you're rude. The entire experience was designed to get money and provide nasty food and service. This is public embarrassment and I couldn't get up fast. I'm not running no where and I haven't done anything. Using my free speech is essential and fundamental. There's nothing in my conversation annoying and I shouldn't have to be harassed by *******, operating for the Crips gang or just a nasty a** black female employee that wants to throw clout. It doesn't work with me and Waffle House should train their managers to be more respectful and not engage customers in arguments. It's stealing to provide crummy, harassing and annoying service and then say run, real quick! She got me mixed up and this is wrong!Business response
10/17/2024
Unfortunately, we have no record of this customer contacting us directly via our online contact option regarding their concerns prior to their contact with the Better Business Bureau. We would like to have the appropriate ***************** team or Franchise Owner investigate the customer's allegations and follow up with them. However, in order for that to happen, we need the customer to complete the Contact option on our website, making sure to include their name, address, phone number, email address, select the specific location visit including date and time of visit, and details of their concerns. Once completed, the appropriate parties will receive a report containing this necessary information for review, investigation, and follow up with the customer.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to the completing our online contact option at their earliest convenience to avoid any further delay in their concerns being investigated.
Initial Complaint
10/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Yes on 10/04/2024 on and about 10:30 ,I ate breakfast at # **** on ******** Ave My order was incorrect and my server whose name was Jiya was so rude to me ,I ask for a refill and she rolled her eyes and mumble something to the other employee and she looked at me and start smiling and I no she had to say something about me because the other employee look dead at me but I wanna say she returned with my food and basically just sat it down and walked away with asking do I need anything,I been coming to that place over 10 years I never met anyone as rude as her,so I didn't leave a tip nor did I finished my food ,I just left without eating my food ,,my husband came back in and spoke to the manager about it all he said was h*** look into it.. Something needs to be done about the server Jiya attitude which is nastyBusiness response
10/07/2024
Unfortunately, we have no record of this customer contacting us directly via our website Contact option regarding their concerns prior to their contact with the Better Business Bureau. We would like to have the Senior Management team follow up with them to discuss their concerns. However, in order for that to happen, we need the customer to utilize the Contact option on our website, www.wafflehouse.com, making sure to select the specific location they visited, include the date and time of their visit, details of their concerns, and an adequate phone number where the customer can be reached.
Once completed, the appropriate parties will receive an official report for review, investigation, and follow up with the customer based on our protocols and procedures for handling customer concerns. We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completed our website Contact option at their earliest convenience to avoid any further delay in them speaking with someone.
Initial Complaint
10/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
*** not ** e house.l don't have a contract win ine corection ey didn't provide me with the hract asirequestedBusiness response
10/03/2024
This is another false complaint filed against Waffle House. We are a restaurant brand, not a creditor and we have no record of any interaction between this person and our restaurants.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I not able for this debt with waffle house.i do not have a contract with the collection they didn't provide me with the original contact as I requestedBusiness response
10/03/2024
This is another false claim against Waffle House. We are a restaurant brand, not a creditor and we have no record of this person having any interaction with any of our restaurants.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
September 30 2024 @ 2 am ******************************************** cooks tattooing each other in the back of the store. This store needs shut down.Business response
10/02/2024
We are in receipt of the comments entered by this customer via our online contact option on September 30, 2024 at 9:03am EST which were immediately transmitted to the franchise owner of the location they visited for review, investigation, and follow up with the customer.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to the franchisee following up with the customer to address their concerns.
Customer response
10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ****Initial Complaint
09/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not able for this debt which raffle house.I dont have a contract with the collection agency.the dont not provide me with the original contract as I requestedBusiness response
09/30/2024
This is a bogus complaint. Waffle House is a restaurant brand, not a creditor and we have no record of any interaction with this individual.Initial Complaint
09/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I 'm not liable for this debt with waffle house .I have a contract with the collection agency they didn't provide me with the original contract as I requestedBusiness response
09/27/2024
This is a bogus allegation. Waffle House is a restaurant brand, not a creditor and we have no record of this individual.
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Customer Complaints Summary
135 total complaints in the last 3 years.
67 complaints closed in the last 12 months.