Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Waffle House has 823 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWaffle House

    Restaurants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    135 complaints closed in last 3 years

    67 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Waffle House has 823 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      5986 Financial Dr, Norcross, GA 30071-2949
      BBB File Opened:
      1/1/1975
      Years in Business:
      69
      Business Started:
      9/5/1955
      Business Incorporated:
      3/25/1955
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Waffle House
      • Waffle House #1690
      • Waffle House 923
      • Waffle House Restaurant
      • Waffle House #1352
      • Waffle House # 1014
      • Athens Waffles House
      Business Management
      • Mr. Walt Ehmer, CEO
      Contact Information

      Principal

      • Mr. Walt Ehmer, CEO

      Customer Contact

      • Ms. Caroline Schlitz, Customer Service Specialist
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      135 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      57 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      ahmed S

      1 star

      11/09/2024

      The black employees prioritized all the black customers . When it came my turn in line , they kept saying to wait I respectfully waited Minutes passed. A huge line formed behind me to the door. When my order was taken the woman went to tell the chef the order and manager came and took the black woman order behind me and asked me to move and if I was picking up even though she witnessed me place a order and wait prior I said I was told to wait wait to pay.When the food was ready they kept asking to wait until they confirmed all the food was in it even tho it was tied up in a bag and they couldve asked me what I ordered. Minutes pass by again. The employee does nothing about asking about the completion of order even tho its sitting there ready. The worker asked the manager or employee was everything in the bag, she responds, I didnt take his order with a angry demeanor and it sounded like she said she purposely didnt take my order and refused to service on purpose.. I pointed out who took my order and confirmed , I got to my vehicle and looked inside to see they put bacon on top of one of my orders , I ordered a tbone with waffle side..Btw, it is clear as day that I am Muslim and of middle eastern decent.. you cant mistaken it. I felt very unusual the entire time and as if my nationality presence was a factor in the treatment of the visit. It is sad to see black people hate everyone but themselves but then wonder why the past was so different for them perhaps things were kept in check at that time . That is all

      Waffle House Response

      11/11/2024

      Unfortunately, we have no record of this customer contacting us directly via our website Contact option.We would like to have the appropriate party investigate the customer's concerns and follow up with them. However, in order for that to happen we need the customer to complete the Contact portion of our website, ****************************** - making sure to select the specific location they visited, date and time of visit, details of their concerns, as well as a phone number where the customer can be reached. Once completed, a report will immediately be transmitted to the appropriate party for review, investigation, and follow up with the customer.We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in their concerns being investigated and addressed.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.