Business ProfileforChattanooga Custom Cycle

I wrecked a 07 Big Dog Mastiff in June 2019. I contacted the owner Jeremy O***** for repairs. He talked a good game in the beginning. Then the excuses started, why my bike was not repaired. My father past away, family issues, Covid, I showed him compassion and tried to understand. I bought the parts he needed and sent them to him. I stayed in touch every couple of months asking about my motorcycle. The excuses just kept coming. I'm a one man shop, I don't have any help. I have had to tell other customers to come pick up their bikes. Well, he couldn't tell me that, because the insurance company sent him my check, in my name, (according to *****) and it was cashed by Mr. O*****. I had a work related injury and was recovering from 2020 until 2022 from 13 different surgeries. So, lets fast forward I get a few pictures after asking several times. The bike has been stripped, fenders and tank partially sanded, in 2020. I again have been staying in touch and inquiring every couple of months about the status of my bike repair. I have two phones worth of text messages to back this up. It is now February of 2024, I have reached out to ***** numerous, numerous times over the next several months and didn't get any help. I finally received a double claim payment from them in August 2024. I contact Mr. O***** and ask him to buy the bike, but I would like to see it first. So, I go to his shop and my motorcycle is in parts, the only work that was done, was what he sent me in 2020. Mr. O***** had my motorcycle for 5+ years. and barely did any work. He claimed he charges $125.00 an hour. I sold him the bike, do to, engine seals will have to be replaced, tires, drive belt, primary belt. He agreed to buy the bike for $3500.00, after getting paid $7,244,.24 by ***** in June 2019. I guess him taking the bike a part and sanding it, was a total of $3,744.24 worth of work, plus the $500.00 in parts I sent him for o the repairs. DO NOT USE THIS BUSINESS, TOTAL JOKE, DOESN'T KEEP HIS WORD.

I appreciate the review, although not completely transparent. Insurance company did not pay enough to repair the bike. It was a total loss in that regards, but to appease Mr. ******** the insurance company wrote the claim up to the threshold of total loss, he was then responsible for any additional cost. The insurance money covered some parts and the rest was used in labor tearing down the bike and completing body work. When initially asked on a completion time, I told him there would be no specific date I’d work on it in-between stuff, as he did not have the money to cover all my labor. I tried working with him, I responded to him when he reached out and kept honest with where his bike was in repairs…he had the option to pay my rate, he did not want to do that, at which I would have repaired the bike in line with other work flow. He still didn’t have the money, so as the old saying goes “no good deed goes unpunished.” He then ask me if I would buy the bike, so I bought it, and that still wasn’t enough to him, the bike was not even worth the money, but if he wasn’t going to be able to pay me what the job cost, it was an easy solution to recoupe my losses. Customer left out a lot of missing context, we pride ourselves on good and honest work, but if your not going to pay for that, then we will work up until there is nothing left to do, as we did…customer still would have owed about about another $6k to properly finish out the job. The insurance company and I are in good standing and are very aware of the circumstances.