Business ProfileforApex Home

The person they sent to set up install and sell me their product was deceptive in answering my questions regarding contact and finance charges. He told me He worked for Apex Homes and told me all the interest was included in the final price. After I received my first statement I called again to complain and was told by a lady name ***** that the man I dealt with did not work for them. She said he was an independent contractor. I contacted him and He said He would make sure he took care of it, then stopped taking my calls. I call Apex Homes again and was then informed the owner of business would be out of town until January 2022 and so would the contractor. I have gotten the run around and believe this company sold to a finance company and was never told this would be a loan. I am having issues with the product also.

it stated in the contract that I had 3 days to cancll and I only could reach a voicemail that was full.

We have not heard from ******************* since the last complaint was resolved a year ago. **************************************** *********************************************************************** January 10th, 2022 ********************************************************************* ************** **************************************** purchased product from Apex Home Technology on October 6th, 2021 in the amount of $14,347.00 ******* initially called in and emailed, Apex Home Technology. We issued an email response to her question regarding being lied to about financing terms. No other complaint was offered by ******************* ********. Apex Home Technology email referred to ************ who goes over the loan details with her; including Aqua phone number for ******************* ******** complaint.We explained to ******* that at the time of the sale, ************ records all conversations while they go over the loan application and finance details of the promotional program chosen plus questions that the customer may have at that time. ******* esigned a completion of satisfactory of all the products purchased has been completed. ************ calls a second time to go over payments information like a due date after the esigned completion with any other questions that the customer may have. Aqua is very through going over loan details including applicates phone number and email address to make sure current and future correspondence between Aqua and ******************** ******** are in place.We work with a 3rd party lender, ************ who finance home improvement products for our customers. We have limited knowledge what goes on between ******* and Aqua loans. We always give our information on the promotion which includes Est. payment, interest rate. The start date of the payments is discussed between ************ and the customer after the esigned completion of satisfactory. Our Sales contract reflects the finance and est payment on the contract. Apex Home Technology has ************ go over all details of the loan in full, so we do not speak on their behalf. We are NOT a finance company, and we never claim to be one.We have not heard from her since Apex Home Technology sent an email response. We considered the matter was closed.Sincerely,Apex Home Technology, LLC Enclosed: Signed Sales Contract Signed Satisfactory Installation Completion Initial Email and Response (Same Day)

We have not heard from ******************* since the last complaint was resolved a year ago. **************************************** *********************************************************************** January 10th, 2022 ********************************************************************* ************** **************************************** purchased product from Apex Home Technology on October 6th, 2021 ******* initially called in and emailed, Apex Home Technology. We issued an email response to her question regarding being about financing terms. No other complaint was offered by ******************* ********. Apex Home Technology email referred to ************ who goes over the loan details with her; including Aqua phone number for ******************* ******** complaint.We explained to ******* that at the time of the sale, ************ records all conversations while they go over the loan application and finance details of the promotional program chosen plus questions that the customer may have at that time. ******* esigned a completion of satisfactory of all the products purchased has been completed. ************ calls a second time to go over payments information like a due date after the esigned completion with any other questions that the customer may have. Aqua is very through going over loan details including applicates phone number and email address to make sure current and future correspondence between Aqua and ******************** ******** are in place.We work with a 3rd party lender, ************ who finance home improvement products for our customers. We have limited knowledge what goes on between ******* and Aqua loans. We always give our information on the promotion which includes Est. payment, interest rate. The start date of the payments is discussed between ************ and the customer after the esigned completion of satisfactory. Our Sales contract reflects the finance and est payment on the contract. Apex Home Technology has ************ go over all details of the loan in full, so we do not speak on their behalf. We are NOT a finance company, and we never claim to be one.We have not heard from her since Apex Home Technology sent an email response. We considered the matter was closed.Sincerely,Apex Home Technology, LLC Enclosed: Signed Sales Contract Signed Satisfactory Installation Completion Initial Email and Response

We have not heard from ******************* since the last complaint was resolved a year ago. **************************************** *********************************************************************** January 10th, 2022 ********************************************************************* **************************************** purchased product from Apex Home Technology on October 6th, 2021 ******* initially called in and emailed, Apex Home Technology. We issued an email response to her question regarding being about financing terms. No other complaint was offered by ******************* ********. Apex Home Technology email referred to ************ who goes over the loan details with her; including Aqua phone number for ******************* ******** complaint.We explained to ******* that at the time of the sale, ************ records all conversations while they go over the loan application and finance details of the promotional program chosen plus questions that the customer may have at that time. ******* esigned a completion of satisfactory of all the products purchased has been completed. ************ calls a second time to go over payments information like a due date after the esigned completion with any other questions that the customer may have. Aqua is very through going over loan details including applicates phone number and email address to make sure current and future correspondence between Aqua and ******************** ******** are in place.We work with a 3rd party lender, ************ who finance home improvement products for our customers. We have limited knowledge what goes on between ******* and Aqua loans. We always give our information on the promotion which includes Est. payment, interest rate. The start date of the payments is discussed between ************ and the customer after the esigned completion of satisfactory. Our Sales contract reflects the finance and est payment on the contract. Apex Home Technology has ************ go over all details of the loan in full, so we do not speak on their behalf. We are NOT a finance company, and we never claim to be one.We have not heard from her since Apex Home Technology sent an email response. We considered the matter was closed.Sincerely,Apex Home Technology, LLC Enclosed: Signed Sales Contract Signed Satisfactory Installation Completion Initial Email and Response