We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Fusion Connect, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Fusion Connect, Inc.

              210 Interstate North Pkwy SE Ste 200 Sandy Springs, GA 30339-2232

              BBB Accredited Business

            • Fusion Connect, Inc.

              210 Interstate North Pkwy Ste 300 Atlanta, GA 30339

              BBB Accredited Business

            • Fusion Connect, Inc.

              320 Interstate N. Circle SE #300 Atlanta, GA 30339

              BBB Accredited Business

            • Fusion Connect

              23250 Chagrin Blvd Suite 250 Beachwood, OH 44122

            • Fusion Connect Inc.

              420 Lexington Ave Rm 1718 New York, NY 10170

            Business ProfileFusion Connect, Inc.

            Telecommunications
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            210 Interstate North Pkwy SE Ste 200

            Sandy Springs, GA 30339-2232

            Visit Website
            Email this Business
            (888) 301-1721

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/15/2023

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise  businesses to connect people and applications globally. We tailor our highly available cloud communication and connectivity solutions to meet the unique needs of our clients. Our services are backed by the industry’s  most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services

            Products & Services

            Teams Calling Services:
            Leverage your Microsoft 365 investment. Fusion Connect offers Direct Routing and Operator Connect to deliver business class phone features to Microsoft Teams to enable phone  calls on any device, including PCs, smart phones, tablets, and Teams-enabled desk phones. It turns Teams into a complete business phone system, backed by Fusion 
            Connect’s comprehensive service guarantees, including on-time installation and 100% availability for UCaaS services.

            Managed Communications:
            A comprehensive cloud-based business communication solution for employees and contact center workers, including contact-center-as-a-service (CCaaS) to keep your business connected anywhere, anytime, from any device.

            Managed Network Services:
            A single pane of glass to manage your technology infrastructure in real-time, with SD-WAN to encrypt data and optimize application performance, reliable Internet service for your employees and guests, and VPN to secure remote workers. Business connectivity is more than simply providing internet access. We manage and monitor the entire connectivity infrastructure to ensure availability and reliability

            Business Details

            This is a multi-location business.

            Find a Location

            Fusion Connect, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Fusion Connect, Inc.

                210 Interstate North Pkwy SE Ste 200 Sandy Springs, GA 30339-2232

                BBB Accredited Business

              • Fusion Connect, Inc.

                210 Interstate North Pkwy Ste 300 Atlanta, GA 30339

                BBB Accredited Business

              • Fusion Connect, Inc.

                320 Interstate N. Circle SE #300 Atlanta, GA 30339

                BBB Accredited Business

              • Fusion Connect

                23250 Chagrin Blvd Suite 250 Beachwood, OH 44122

              • Fusion Connect Inc.

                420 Lexington Ave Rm 1718 New York, NY 10170

              Headquarters
              210 Interstate North Pkwy SE Ste 200, Sandy Springs, GA 30339-2232
              Email this Business
              BBB File Opened:
              4/11/2019
              Years in Business:
              27
              Business Started:
              9/17/1997
              Business Incorporated:
              7/2/1998
              Accredited Since:
              5/15/2023
              Type of Entity:
              Corporation
              Alternate Business Name
              • Fusion, LLC
              • Fusion Cloud Services, LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Andrew Isar
              • Mr. Ronald Sheehan, Director of Compliance
              Contact Information

              Principal

              • Mr. Ronald Sheehan, Director of Compliance

              Customer Contact

              • Mr. Ronald Sheehan, Director of Compliance
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              32 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I am writing because I am very ****** off with fushion connect I get to the last module I click the write security thing and then it tells me its wrong what color is your hair brown/black it must be some sort of glitch I made it to the last part hours upon hours of sitting on this computer now it s telling me that I must re purchase it again why would I purchase it if it can be another glitch this is unacceptable and horrible I need a refund or something because I cant afford to even purchase it again I dont have. **** like that I did every single module correct I get to the final 4th one now its a problem something isnt right
              Read More
              Read 31 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Erika G

              04/24/2024

              This company has by far been the most unpleasant and unreasonable to deal with the past few months. My company has been a loyal customer for many years and as the times are changing phone equipment just isn't needed. I find it funny that Fusion made us "upgrade" some circuit otherwise we were told our equipment wouldn't function. Being that we had about a month to do so we had no choice but to do so without losing our phones. What we WERE NOT **** is that we were being looped in to a 3 YEAR contract! Not only that, but the penalty to cancel would be to PAY OUT THE **** of the contract left!!!!! Well we put the cancellation through and now they want to charge my company over $6000!!!!!!! We will be fighting this tooth and nail. All I can say is save yourself a lot of $ and headaches by switching to something like Zoom phone! Worst telcom company EVER. I wish I could leave - Stars!
              Read 6 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.