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          Find a Location

          Tidal Wave Auto Spa has 28 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tidal Wave Auto Spa

              115 E Main St Thomaston, GA 30286-4175

            • Tidal Wave Auto Spa

              900 Douglas Dr Bainbridge, GA 39819

            • Tidal Wave Auto Spa

              2841 Washington Rd Augusta, GA 30909-2173

            • Tidal Wave Auto Spa

              96 Old Town Rd. Aiken, SC 29803

            • Tidal Wave Auto Spa

              2100 Rio Hill Ctr Charlottesville, VA 22901

            Business ProfileTidal Wave Auto Spa

            Car Wash
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            According to BBB files this business has a pattern of complaint concerning consumers not being properly advised on the reoccurring monthly subscription and price, cancellations not being processed when consumer request, being charged after cancellation has been processed with no refund, consumers being signed up for a subscription by staff without consumer knowledge, and scratches and other damages from washing equipment to vehicles. BBB has sent a written notice to Tidal Wave Auto Spa identifying the potential pattern of complaint with a request for a business response.

            Contact Information

            115 E Main St

            Thomaston, GA 30286-4175

            Get Directions
            Visit Website
            (478) 287-2500

            Customer Reviews

            1.34/5

            Average of 50 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            129 complaints closed in last 3 years

            82 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers car wash

            Business Details

            This is a multi-location business.

            Find a Location

            Tidal Wave Auto Spa has 28 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tidal Wave Auto Spa

                115 E Main St Thomaston, GA 30286-4175

              • Tidal Wave Auto Spa

                900 Douglas Dr Bainbridge, GA 39819

              • Tidal Wave Auto Spa

                2841 Washington Rd Augusta, GA 30909-2173

              • Tidal Wave Auto Spa

                96 Old Town Rd. Aiken, SC 29803

              • Tidal Wave Auto Spa

                2100 Rio Hill Ctr Charlottesville, VA 22901

              Headquarters
              115 E Main St, Thomaston, GA 30286-4175
              BBB File Opened:
              2/5/2015
              Business Management
              • Ms. Amanda Thompson, Account Manager
              Contact Information

              Principal

              • Ms. Amanda Thompson, Account Manager

              Customer Contact

              • Ms. Jennifer Rogers, Manager of Marketing
              • Ms. Mary Hightower
              • Ms. Paige Canfield
              • Ms. Amanda Thompson, Account Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              129 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/04/2024

              Complaint Type:
              Facilities Issues
              Status:
              Unanswered
              August 28 2024 wife ***** paid $ 12 for car wash later that day when exiting vehicle she notices strip of paint on driver side near mirror was stripped off. when I went to the ****** ******* ** ******** ** location the manager said nothing he could do. We are requesting tidal wave pay our $100 ***** deductible as our auto body shop now needs to repaint the area. Tidal wave should be responsible as this is when the paint strip was removed!
              Read 128 More Complaints

              Customer Reviews

              50 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Melanie M

              10/28/2024

              I just called to cancel my membership from the ******* ** location and ask for a one tIme refund they just charged me. Customer rep cancelled my membership and I was advised there would be no refund of 49.97$ they just took out. Also, had an incident that was not my fault at this location involving their car wash drive thru that resulted in my and 2 other vehicles getting damaged that they did not take responsability for. Horrible Horrible Place!
              Read 49 More Customer Reviews

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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