Complaintsfor50 Floor

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wanted to bring to everyone's attention this company 50 Floor. So we scheduled an estimate, the salesman came out, measured our home, gave us a quote and we opened financing with 50 Floor (****************). We waited about 2 weeks, packed up an entire 2 story home and put everything in garage. The day of installation, they brought the wrong carpet. Mistakes happen right? WRONG! Called everyone in 50 Floor to find out that day the carpet my wife and I chose was no longer sold with them. BUT NO ONE BOTHERED TO *******. We picked out an "alternative" carpet choice but was only discounted $300 on the original amount of $8,250.00. So my wife and I decided no and asked for cancellation of contract. WE HAD TO CALL... and cancel the contract along with calling the bank to close the newly opened credit account. To summarize... we are STILL living out of our garage due to the HUGE error of 50 Floor and are trying to finalize a deal with another company for carpet now. I cannot begin to tell you the anger and disappointment we have with 50 Floor. What a horrible experience. This is a warning to everyone... DO NOT purchase from them.

  

  Business response

  09/20/2024

  Good day ********************** our sincerest apologies for the inconveniences to you and family. We'd like to continue to offer alternative option with updated concession 10% off with material in office for quick install or selection made with our representative. We hope to turn this experience around for you and yours if given the opportunity.

  **** T. ***** Sr.
  National Customer Experience Manager
  ********************, LLC
  ********************************************************
  D: ************
  ***********************************************************
  ******************************
  
  Empower Exceptional Experiences Everyday

  Customer response

  09/23/2024

   
  Complaint: 22310328
  
  I am rejecting this response because: The reason we are rejecting this resolution is two fold: 

  #1 - Nothing was done to keep our business shortly after this happened. The ONLY offer at that time was $300 off the original price for an ALTERNATIVE selection when it was 50 Floors fault the first time ( not the salesman, he's been great) but the company selling carpet they no longer sold. 

  #2 - It took 2 weeks to get a response from 50 Floor. Between then the contract was cancelled and the credit card was closed with **************** in order to open up yet another account elsewhere to carpet my house (which we're still waiting on that company, but no fault of theirs). 

  All in all this has been a nightmare for me and my family. We've been living out of garages all because 50 Floor promised something they couldn't deliver on. So honestly there's only 2 options left #1- discount the carpet for our house a lot more so we can afford to pay for it without opening another account, or #2 - please remove my now closed account with ********************** ASAP so my family and I can move past this ridiculous soap Oprah.

  It's so hard to believe that hard working American's still get treated this way by companies throughout our country. 
  
  Sincerely,
  
  Rev. ****** E ******

  

  Business response

  09/23/2024

  Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. After reviewing your concerns, we want to confirm that your contract has been officially canceled, and the **************** account hold has been lifted.

  Regarding your concerns, we did offer a discount at the time in hopes of finding an alternative solution. While we understand that it may not have fully met your expectations, the discount provided was the maximum we were able to offer. We regret any delay in communication that added to your frustration, and we take full responsibility for the miscommunication around product availability.

  Please know that your feedback has been shared with our management team to ensure improvements moving forward. Should you have any further questions or need additional confirmation regarding your canceled account, please feel free to contact us at ************.

  Respectfully,

  50Floor

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello we had contacted the office and the *** seemed to be very concerned about the issue, and she escalated the issue to the mgt. Then someone came out took pictures with measurements and stated that is was a installation fault, which we already knew. But he confirmed the problem for us and documented his findings. Then somehow another person got involved from a different department and wanted to come out, we said sure in our mind we are thinking the process is moving forward. Then something funny he says, " It's not our fault this is happening because it is the installer of the sub floor " -WELL They installed that section of the subfloor, I watched their crew do the work then they spread a grey glue all around until it dried. Then put on another substance before they laid the top flooring. We have been very patient with this ordeal all we ask is that they stand by their workmanship and product, if not then give us a full refund and we will find another flooring company. Thank You

  

  Business response

  09/20/2024

  Good day Mr. ***** *******************, per our conversation we are sorting through details of work done at home and clearing confusion created. We'll follow up as quicky as possible with resolve, have a great weekend!

  **************************
  National Customer Experience Manager
  ********************, LLC
  ********************************************************
  D: ************
  *********************************
  www.50floor.com
  
  Empower Exceptional Experiences Everyday

  Customer response

  09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Entered by BBB staff DC. Consumer states he had a kitchen floor installed November 2020 with a lifetime warranty. They sent someone to the house to measure the floor and sent a contractor to come out. There is warping happening to the *** flooring. They will not resolve the problem. The business is not standing by their warranty. The flooring used has been discontinued which is not his problem.

  

  Business response

  09/18/2024

  Thank you for bringing this to our attention. We understand your concerns regarding the warping of your LVT flooring, and we take warranty issues seriously.

  Our records indicate that an in-home assessment was performed in September 2023, identifying the area between the island and the refrigerator as having issues. Could you confirm if this is still where the warping is occurring, or if any other areas are affected?

  This information will help us assess the situation further and determine the best course of action. We appreciate your patience and look forward to working with you to address your concerns.

  50Floor

  Customer response

  09/18/2024

   
  Complaint: 22297036
  
  I am rejecting this response because: the floor separating in kitchen and warping in other spots in the kitchen has nothing to do with the refrigerator, I believe not properly and assembled correctly not undercoated and thin material in which LVT floor material has been discontinued 
  
  Sincerely,
  
  *******************************

  

  Business response

  09/18/2024

  Thank you for your response, and we appreciate your patience as we continue working on resolving this matter. We have received your confirmation regarding the location of the damages and have opened a claim with the manufacturer.

  As previously discussed with ********************, this process can take 30 to 90 days to complete, and we sincerely apologize for the timeline, which is unfortunately beyond our control. However, please rest assured that our team will continue to monitor the situation closely and keep ******************** updated throughout the process. If you have any further questions or concerns in the meantime, please dont hesitate to reach out to us directly at ************.

  50Floor

  Customer response

  09/18/2024

   
  Complaint: 22297036
  
  I am rejecting this response because:
  
  Sincerely,  There are several red flags told to customer 1) There was no complaint number from 50 floor to give to the manufacturer that was filed   2) 50 floor stated there was no number needed for manufacture.  3) The manufacturer number given to the customer doesnt cover warranties in ****.  4)  customer been waiting two months already   5) 50 floor has no number or location of records as a customer or anything filed ( NOTE)  STOP SENDING MESSAGES TO ME UNTIL YOU GET PROOF SOMETHING IS BEING DONE AS ORIGINALLY STATED INVESTIGATION NEEDED!
  
  *******************************

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im filing this complaint on behalf of my daughter, *******. Feb 2022 purchased flooring from A ****** of 50floor on a referral from me. Two months after install, flooring bucked up in walk area between dining room and kitchen. They came out, took up and replaced flooring in affected area. Four months or so after, floor again bucked up. This time company sent out their pro installer( whatever that means). Floor had raised area BEFORE they left. Told ******* thats the best they could do. (Total bs. Stated with the more expensive flooring they installed, over the contractor grade laminate builder installed in 2008, which means it was down for many years, it would not conform to floor). As a retired firefighter who laid flooring for 6 years back in the day, I think they didnt do proper prep work in either removing previous floor or didnt use minimal effort to level area of problem. Floor has since bucked up and corner of floor has broken off. ******* called multiple times after this with no results (usually would not get a call back). I called rep ******* ******, Friday 8/23, and got a # for customer service. Called same day and was told Id DEFINITELY receive a call within 72 hours. Spoke again with ****** 9/5 and was told hed brought the situation to their attention multiple times. Today is 9/12/2024 and still absolutely no communication. ALL WE WANT is for someone to come out and fix this ongoing problem OR REFUND $6464 so I can hire someone else to repair this mistake. Sincerely ***** ******* pho ************.

  

  Business response

  09/17/2024

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the ongoing frustration and lack of communication regarding the issues with Annetta's flooring.

  We left a voicemail on 9/17 at the number we have on file to discuss this further and work toward a resolution. Please return our call at ************ at your earliest convenience, so we can address the concerns and schedule the next steps to ensure the issue is resolved properly.

  We truly appreciate your patience and look forward to hearing from you soon.

  50Floor

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased multiple room flooring replacement from 50 Floor. After installation we immediately posted a ****** review boasting how much we liked the process, company and installers. Since the install we have needed a product repair which we paid labor fees for. After that repair we have expierenced more issues. We sent pictures as requested by the company but are now being told there is nothing they can do. We are outside the warranty for both install and product. I am hoping to caution people before they invest in this product or company. Our flooring lasted only 3 years and has more issues now than before we started. If the product is only expected to last 3 years, the total cost should reflect that. I would absolutely not recommend this company and I feel their Better Business Bureau rating may be misleading. Although the company may fall within the parameters to achieve the rating they are given, the product may be the reason they shouldn't maintain that rating.

  

  Business response

  09/09/2024

  We appreciate the opportunity to respond to ******************** concerns and are sorry to hear about their recent experience with their flooring.

  Upon reviewing the customer's account, we confirmed that the original installation was completed in August 2020, and a repair was performed in January 2023. At that time, we worked with the customer to cover the cost of materials, while the customer paid for the labor. We have since received a report of additional issues in January 2024, and we understand that photos were provided more recently, in September 2024.

  We want to clarify that our flooring installations are covered under a one-year installation warranty, which expired in August 2021. Since the product is also outside of the warranty, we are limited in what we can offer.

  Our team reviewed the provided photos and determined that the issues appear to be consistent with normal wear and tear rather than a manufacturer's defect.

  While we understand this may not be the desired outcome, we remain committed to finding a resolution that works for both our client and 50Floor. We are willing to offer an at-cost price for both product and labor for a new installation using the products we currently sell, should **************** wish to move forward with this option.

  We take our commitment to quality seriously and value customer feedback to help us continually improve.

  50Floor

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a kind offer. I was not prepared to purchase new flooring so soon and will need more information regarding cost breakdown as well as the areas they will replace. I was made aware that 50 Floor is no longer offering the product we currently have installed so a replacement product would need to be chosen. I hope we are able to add updates as more information becomes available but I feel we are on a better track than our initial conversation. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  50 Floor came out and installed a laminate floor in 2019. In October 2023 we noticed the floor was separating where the planks came together. They came out and fixed it. Now (August 2024), we find that the problem is happening again. Not only where it was originally, but there are other places in other parts of the house doing the same thing. Also, we had them install bathroom flooring in February 2023 and that floor is starting to do the same thing. They sent a repairman out and he took pictures and said someone would be calling us. That was about a week and a half ago. No calls from anyone. We keep calling to talk to someone; they take messages and say someone will call us, but no one ever calls.

  

  Business response

  09/09/2024

  Thank you for sharing your experience with us. We are truly sorry to hear about the ongoing issues with your laminate flooring and the lack of follow-up communication. Our records indicate that your local market management team is already working with you directly to address these concerns.

  We are committed to resolving this situation and ensuring that your flooring issues are properly addressed. Please continue to coordinate with our local team, who we see in has been in touch to provide further assistance. If you have any additional concerns or need further assistance, please feel free to reach out to me directly at ************. 

  Thank you for your patience and understanding as we continue to work towards a resolution. 

  Respectfully,

  50Floor

  Customer response

  09/09/2024

  In their  response to you they say that the local market management team is already working with me to address the concerns.  They sent someone out to look at the problem, but that person said a supervisor would be calling us and we havent heard from anyone and every time I call them they say they are leaving a message for someone to call me, but they never call.  
  

  I dont agree or see that they are interested in helping.

  

  Business response

  09/16/2024

  Thank you for bringing this to our attention. We understand how frustrating it must be to experience these recurring issues with your flooring, and we apologize for the delays in communication. Our records show that your local market team is actively working on your case and has requested photos of the flooring to help further assess the situation.

  We will follow up with the team to ensure that someone reaches out to you as soon as possible to resolve this matter.

  50 Floor

  Customer response

  09/16/2024

  I have been calling them on a regular basis.  They dont call us.  We sent them pictures as requested and I called them today and now they want more pictures, which I have sent them today.   We would like to have their manager come out.  Today they say I should hear back today or tomorrow.  I have no faith in them calling because they never call us.  It is us calling them.  I feel like we are getting the run around.  

  

  Business response

  09/18/2024

  A repair is currently scheduled for 9/24 to address the issues you've raised. We appreciate your cooperation in sending the necessary photos to help us assess the situation. Our team is committed to ensuring this repair is completed to your satisfaction.

  If you have any further concerns or if theres anything else we can assist with before the scheduled repair, please dont hesitate to reach out directly at ************. We value your business and look forward to resolving this matter for you.

  50Floor

  Customer response

  10/09/2024

  I just wanted to update you on what's happening (or not happening) on our case.  I still continue to have a hard time getting anyone to return calls.  I talked to ***** ****** this morning.   
  
  The floor was originally put down in 2019.  We had a problem with it last year and they came out to "fix" it.  It's doing the same thing now, only now there are places it is coming apart all over the house.  They came out last October (2023) to fix this problem.
  
  There are also two places in the bathroom which was installed in 2023.  
  
  Their inspector came out and ran is tests etc and said he didn't see that it was anything we had done to make it come apart.  After their stalling, they are telling us now that the only thing they will do for us is to replace the floor that they put down in 2023.  They keep saying they only warranty it for one year....but they came out last year after it being put down in 2019 and tried to fix it.  Now it's messed up again.  
  
  The company who makes the flooring says on their packaging that it is lifetime warrantied.  We believe that it was the way they put the floor down that has caused it to come apart all over the house.  
  
  We have jumped through all their hoops to try to get them to come fix the problem.  Yesterday we talked to a manager named ****.  Today he is not answering his phone or returning calls.  The only person I can ever get to answer the phone is ***** ****** and she says the only fix they will do is the 2023 floor.  
  
  10/9/2024
  
  We were finally able to talk to **** today and he assured us he would have someone call us today.  I don't have much faith that we will hear back from them.  
  

  
  

  

  Business response

  10/17/2024

  Thank you for sharing your concerns, and we sincerely apologize for the frustration youve experienced throughout this process. We understand how important it is to have your flooring in good condition, and we want to clarify a few details regarding your situation.

  Regarding your 2019 flooring installation, the warranty has unfortunately expired, and while we were happy to assist with repairs in 2023, those repairs were outside of the standard warranty period and were completed as a courtesy. However, the flooring installed in 2023 is still covered under warranty, and we are fully committed to resolving any issues you are experiencing with that installation.

  Please reach out to us directly at ************ to coordinate the repairs needed for the 2023 installation.

  Respectfully,

  50Floor

  Customer response

  10/21/2024

   
  Complaint: 22245092
  
  I am rejecting this response.:The floor that they refuse to repair because it's out of warranty was out of warranty when they repaired it in October of 2023.  They couldn't even find the record where they had installed the first floor that was purchased in 2019.   We sent them the paperwork.  We have paid to have an inspection of our floor by an independent company and we called 50Floor to tell them we would like to meet in person with them and share the report but they have refused to do that.  We also told them that we want a letter from explaining that they will not meet with us and that they refuse to fix or replace the 2019 floor.  We have a terrible time just communicating with them.  We called **** ***** today to ask when they were going to give us the letter.  He doesn't have an answer yet.  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had laminate flooring installed and we're told that it had a lifetime guarantee. The joints of the floors are bending and cracking in high traffic areas. We reached out to 50floor starting back in February 2024 and have had to keep calling back to check on our claim *****. Finally in August 2024 we were told that 50floor no longer works with the manufacturer of our flooring and they are not having any luck with the claim. We were advised to reach out to the flooring manufacturer ourselves to see if we had better luck.

  

  Business response

  09/09/2024

  Thank you for bringing this to our attention. We apologize for the inconvenience youve experienced with your laminate flooring and the difficulty in resolving your concerns. 

  We are actively investigating this issue and working closely with our vendor regarding your claim. Please be assured that we are committed to resolving this matter, even though it may take some additional time. We understand the frustration of having to follow up repeatedly, and we are dedicated to providing you with updates as we progress.

  In the meantime, if you have any further questions or need additional assistance, please dont hesitate to contact me directly at ************. We appreciate your patience and understanding as we work towards a resolution.

  Respectfully,

  50Floor

  Customer response

  09/10/2024

   
  Complaint: 22235351
  
  I am rejecting this response because: we should not have to wait for warranty that was guaranteed for life and we should not be asked to reach out to the manufacturer when weve paid you and you state that you have a lifetime warranty. I just feel with how big your company is that you would take care of your customers
  
  Sincerely,
  
  *******************************

  

  Business response

  09/10/2024

  Thank you for your feedback. We understand your frustration and want to assure you that we are committed to resolving this issue as efficiently as possible.
  
  While the vendor claim process is necessary and unfortunately outside of our immediate control, please rest assured that we will keep you updated throughout every step of the process. Our team is dedicated to ensuring that your concerns are addressed and that you receive the support you need under the lifetime warranty we offer.
  
  We value your business and appreciate your patience as we work through this with the manufacturer. If you have any further questions or need additional information, please dont hesitate to reach out to us directly.
  
  Thank you for your understanding.

  50Floor

  Customer response

  09/11/2024

   
  Complaint: 22235351
  
  I am rejecting this response because:
  6 months has already passed and the only answer Im receiving is we can reach the manufacturer.  In the meantime my floors are getting worse. $10,000.00 is a lot of money for cracking floors. 
  Sincerely,
  
  *******************************

  

  Business response

  09/20/2024

  Good day ma'am, per our conversation we're prepared to visit for inspection and next steps. Looking forward to turning this experience around for you and family!

  **************************
  National Customer Experience Manager
  ************************
  *************************************************************
  D: ************
  *********************************
  www.50floor.com
  
  Empower Exceptional Experiences Everyday

  Customer response

  09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company said it was 50 % off but after taking the measurments they quoted me a price of ****** so that means it would of been ******. This alone was way off compaired to other quotes and for this reason I told them to leave, dont need to be fooled and tricked. Now they wont stop bothering me with Texts almost every day and *** asked them to stop but so far they keep doing the same thing, and need it to stop!

  

  Business response

  09/04/2024

  We appreciate you bringing this matter to our attention and apologize for any frustration youve experienced. We want to clarify that our company offers a free in-home consultation to provide a detailed and personalized quote based on the unique measurements and specifications of your flooring project. The quoted price you received includes materials, installation, and any additional services or warranties, which may differ from quotes you receive elsewhere.

  Regarding our promotional offers, the "50% off" total cost may vary depending on the scope of work and the products chosen. To ensure you receive the best possible quote, we also offer a price match guarantee.

  We take your concerns about text messages seriously and sincerely apologize for any inconvenience caused. We have removed your contact information from our communication lists and will ensure that no further messages are sent to you.

  Please know that we value your feedback and will continue to improve our practices to serve our customers better. If you have any further questions or concerns, please feel free to reach out.

  Respectfully,

  50Floor

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I wrote a 4 page letter to the CEO of 50 Floor. *********************** and the Regional Manager ***************************. I included 70 pictures all the issues I had with this company. They hire only 3rd party installers who have no respect for your home or the work they do. So you end up giving them top dollar for shotty work, repairs you have to make, clean up after each crew, repair any damages they might have done to your home. Their answer is to just keep sending out different 3rd party crews to try and fix the mess the last crew made. I was mislead about the inferior product and the installation by the salesman. Both repair crews stated things should have been different by original installers on each job. The product was inferior, the install work was horrible. The manager in ******* who will probable get this was terrible. With that said, I dont feel that this case will get any consideration because I complained on him as well. I contaced the corporate office and a person named **** replied stating he would turn this all around and make me a happy customer and a member of the 50 fl family. He even offered a 3rd party inspector to come look at my home. That lasted all but a day when he called and switched his offer to we have to send back the local crew who did the work. The top management can't be trusted the local management is terrible and the installers all are 3rd party subs who could care less. Not one time did ***** or ***** reach out to me about my issues. The last message I got was from **** who said they are done with my job and nothing can be done. If that is their position then I am requesting that for a half as**d job, I should pay half price for what I got and the days and headaches I had to endure getting to where I am. The first crew left so much caulk and glue on the floor that the second crew had to use paint thinner and other methods to rub the finish off the floor. I sent pics to no avail. I should not have to pay full price for this type of work.

  

  Business response

  08/29/2024

  Thank you for taking the time to share your detailed feedback and concerns with us. We sincerely apologize for the experience youve had and understand the frustration it has caused. Your satisfaction is important to us, and we want to ensure that we address each issue thoroughly.

  We have been in communication with you, and per your request, our regional manager will visit your home to assess the installation in person. Unfortunately, our regional manager will not be in your area until October, and we appreciate your understanding in agreeing to wait for this appointment. We believe this on-site assessment will provide us with the best opportunity to evaluate the situation and determine the appropriate steps to resolve the issues with your flooring installation.

  We hope to resolve this matter to your satisfaction and restore your confidence in us. If theres anything else youd like to discuss or if you have additional concerns, please feel free to let us know. Were here to help.

  Respectfully,

  50Floor

  Customer response

  08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is to further the good faith effort to remedy the situation. The matter is still ongoing and not resolved and will be updated in October when the appointment is made. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had the carpet upstairs in my home replaced by 50 floor (1800 sq ft). On the sales call the sales person quoted me a price on a specific carpet At the time I questioned him on the use of a 6lb padding. I said I was concerned with how thin it would be. 3 different times I stated that I was concerned this padding would be too thin. He explained to me this is the pad that is recommended for the carpet I chose and sometimes if you get thicker padding it will buckle or not lay flat. I told him that my other quote was for 8lb pad and he said why would you pay for something you dont needthis padding is excellent and then proceeded to ask my how much the other company was charging me and I told him and he matched their price. I decided to go ahead with 50 floor and he assured me 6lb would be good enough. Installation took place upstairs and once it was completed to a point we could get up my husband pointed out that a 3-4 foot section of the hallway was sticking up and it felt like a 3-4 ft long narrow hill, you can also visibly see it. This was never felt or seen before with our old carpet. The worker told my husband he meant to get around to saying something but he didnt but the carpet was already all done. A lead came out and looked and said there was nothing they could do it was the subfloor not a problem with the carpet. So when the remaining 50 percent was due I told the company that I wanted to address this issue that is clearly visible to the eye and caused by thin padding before I pay the balance. The salesman called me and said I didnt want to pay for 8lb so thats why the price included 6lb which is not true. I have proof in my other estimate that includes an 8lb estimate. He convinced me I didnt need 8lb and they recommend 6 with this carpet otherwise I would have asked for it. Their resolution is to have me pay $3500 more to have the padding switched. This is unacceptable. I was deceived so that he could make the sale.

  

  Business response

  08/30/2024

  Thank you for bringing your concerns to our attention. We are currently in communication with you and are committed to resolving the issue with your carpet installation.
  

  We understand the importance of addressing your concerns about the padding and the visible issue with the carpet. To ensure we reach the best resolution, we are working to schedule an appointment for one of our managers to visit your home and complete a thorough walk-through of the carpet. This will help us better understand the problem and explore all possible solutions. As of 8/29, a voicemail was left to schedule the assessment. You can return our call at ************.

  We appreciate your patience as we work through this, and we are dedicated to addressing your concerns to your satisfaction. If you have any further questions or need additional information, please feel free to reach out to us directly.

  Thank you for your understanding, and we look forward to resolving this matter promptly.

  50Floor

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩