We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Cross Plumbing, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCross Plumbing, Inc.

            Plumber
            BBB accredited business

            Contact Information

            3357 Liberty Rd

            Villa Rica, GA 30180-3327

            Visit Website
            Email this Business
            (770) 942-7446

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            See Additional Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/23/2010

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Cross Plumbing, Inc. provide a variety of plumbing services.

            Products & Services

            Appliance Repairs & Installations

            Re-Routing and Re-Piping

            Unclogging and Repairing Sewer and Storm Drain Lines

            Grease-trap Installations & Repairs

            Advanced Line Cleaning

            Sewer Camera Inspections & Line Locations

            Smoke Testing

            Industrial Jetting and Pumping

            Hydro-Excavation: Precision digging that protects your underground utilities.

            Lift Station Installation, Maintenance & Repair

            Business Details

            Location of This Business
            3357 Liberty Rd, Villa Rica, GA 30180-3327
            Email this Business
            BBB File Opened:
            1/21/2010
            Years in Business:
            48
            Business Started:
            1/1/1976
            Business Incorporated:
            6/26/1981
            Accredited Since:
            4/23/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cross & Sons Plumbing
            • Cross & Sons, Inc.
            • Cross & Sons
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only

            Service

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Wilbur E. (Gene) Cross Jr., President/Owner
            • Ms. Kristina Hughes, Office Manager
            Contact Information

            Principal

            • Mr. Wilbur E. (Gene) Cross Jr., President/Owner

            Customer Contact

            • Ms. Kristina Hughes, Office Manager
            Additional Contact Information

            Fax Numbers

            • (770) 456-4167
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Myrtice S.

            04/21/2022

            WAS TOLD BY CROSS AND SON THAT I NEEDS TO INSTALL NEW PCV **** SO I HIRE THEM TO DO JUST THAT MY PLUMMING WAS FLOWING JUST FINE UNTIL THEY INSTALL THE **** THEN MY BATH TUB AND SHOWER BACK UP AND I WAS TOLD THE HE COULD NOT FIX IT. IF HE DID HE NEED TO DIG UP MY FRONT YARD TO PUT SOMETHING ELSE DOWN AND HE LEFT MY PLUMMING BACK UP BUT SAID HE HAD PUT THE NEW PCV **** IN HOW IN THE **** YOU INSTALL SOME **** IN THEY ARE NOT DRAIN. I GET HOME THAT NIGHT HAD TO CALL FOR EMERGENCY ******* TO FIX WHAT THEY MESS UP I THINK THAT THEY WERE TRYING TO GET ***** MONEY OUT OF ME FOR SOMETHING I DID NEED LET ME KNOW IF ANYONE ELSE HAD THIS TO HAPPEN TO THEM

            Cross Plumbing, Inc. Response

            04/28/2022

            Thank you for your review. We are always looking for ways to improve the experience we provide and its candid feedback like yours that helps us do just that. I am so sorry that our services did not live up to your expectations. It is my goal to keep this negative experience you had with us from happening to anyone else. If you are willing; I would love your feedback on what we should have done different so that we can avoid this type of situation in the future. Please reach out by email ********************************************************** or call ************, to discuss this further so that we can take this negative situation and make it a teachable one for our whole team. Thank you again for bringing this to our attention. I do hope that you will give us the chance to earn your business back should you need a plumber again in the future.

            Customer Response

            04/29/2022

            IN FEW WORDS IF YOU LAID THE ***** AND THEY WERE NOT DRAIN WHEN YOU LEFT YOU DID NOT DO WHAT YOU SHOULD HAVE DONE BECAUSE MY PIPE WAS DRAIN WHEN YOU CAME IT SHOULD HAVE BEEN DOING THE SAME WHEN YOU LEFT THAT MY HOLD POINT
            Read 1 More Customer Review

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.