5 Customer Reviews
Review from Donna A
1 star03/05/2024
I purchased my car from Five Star Chevrolet Buick GMC Cadillac in Warner Robins, GA. I bought my ****** brand new in 2017. I always took my car back to this location to have work done on it. In 2021 fluid started leaking from my car. I had to leave it at the dealership. The service manager told me that they had no idea how long they would keep my car to repair it. I had never heard of of a dealership not be able to estimate the time they would keep my car. However, when I got the car back after a week or so, it was still leaking and they had to keep the car again without telling me how long they would keep it. Later, about a year ago, I complained of my car idling up and not wanting to change gears. They found no fought in the car after checking it. Two weeks ago, I took my car in for an oil change, tires rotation, and to check my car again for it idling up and not wanting to change gears. They told me that they could not tell me how long they would keep my car. I told them that I needed an estimated time so that I would know how to make plans for being without my vehicle. They told me they could not tell me. Also, I asked for a loaner or rental and they did not offer the services since COVID. I then said that the services that they had discontinued did not benefit the customers but benefited the company instead. Later that evening, I received a call for Five Star at GMC in Warner Robins, GA where they informed me that my car was ready for pick up that they found no fought with my car and for me never to bring my car back there again. I called back to ask them why I could not bring my car back, they stated that I was rude to them. I guess for speaking my opinion about their services. However, I was not rude nor disorderly. I purchased a car from them, paid for it, and had all my service work done with them & was asked not to come back for speaking my opinion about their services to customers. MY CAR NEEDS A TRANSMISSION
Five Star Chevrolet Buick GMC Cadillac Response
03/08/2024
Hello,
We would be more than happy to address any concern on the customer's vehicle that we are able to duplicate and diagnose. However, we have had several incidents of not being able to duplicate the customer’s concern. Our service department has a high volume of customers' daily, which can result in delays for many reasons. There are times where it can be very difficult to give a precise turnaround time for certain types of repairs or diagnosis. We do not and have not had loaner cars for years and yes it was a direct result of Covid which resulted in inventory shortages from the manufacture, to which the loaner cars were supplied from. Based on the customer review, it is apparent that we are no longer able to meet the customer’s expectations.
Review from Leketa R
1 star07/12/2023
purchase a CT5 350Tubo, noticed 6 things wrong with it, made contact for weeks and didnt get any help, mind you going to location is an 2 hr trip for me.after month i waste gas and time and put miles on my new car just to be treated like crap. The customer service was gross, one thing i complained about was the hood had dents all over it so the service manager told me to take a claim out with my car insurance. WHATTTT, i said no then he said well you could have did that i asked how he said i dont know why did it take you so ling to report this. i looked at him crazy and said are you kidding me?Ive been trying to repair things on this purchase for 2months he said thats a problem. Things did'nt change until i said i was going to write reviews everywhere and tell people how you treat custmers and i have emails and text messages to prove ive been trying to fix these things, he then said well maybe it was hail that dented the hood.OHHHHH so hail would only dent the hood and leave the rest of the car ok and my car sleeps in a newwwwww nice and clean garage. He did'nt say much after that. Mind you at this point its me a 5 ft 2inc black women standing around 4 white guys disputing each thing they are taking turns throwing at me. i felt unsafe and violated.Brandon,and Andrew or Al are names i remember and ryan i think. from. It took from 02/014/23 to 05/24/23 to get things done and they still did'nt fix everything. my heater works when it wants to and it was cold in february and march, especillay at 5 am when i was up for work. They told me that i need to prove to them its a problem since by the time i would come to the service departmentit would be after 8am and hot outside they had noway to know the heater is not working. I was told to wait to NEXT WINTERRRRR to come back to prove to them the heat dosent work. I put so many miles on my car do to working my warrenty probley wont be in affect next year.Its annoying driving a 2023caddillac ct5 350tubo and knowing its broke.Review from ryan s
1 star10/08/2022
I purchased my car back in ****** of 2022. A chevy **** *** as of ******* *, 2022, I still don't have plates on my car. How hard is it to get plates for a car. This should have been fixed by nowReview from Thomas T
1 star02/08/2022
Unethical practices requiring customers to start negotiations at $10,000.â°â° above MSRP for what they're referring to as "market adjustments". The truck i inquired about was a 2022 *** *** which is approximately 60k msrp would be sold for 75k. Thankfully I have been able to locate multiple dealerships who are still selling at or below msrp.Five Star Chevrolet Buick GMC Cadillac Response
02/08/2022
Good Afternoon,
We appreciate the feedback however the market pricing on certain models have adjusted similar to most retail products and services right now. We also mystery shop several dealers weekly to make sure we are competitive with our pricing weekly. We are not unethical as we are upfront with our pricing when you call or email us about the market adjustments. In fact, our pricing overall is more competitive than some of our local competition and most other dealers. We don't appreciate the verbal language used when conversing with this client as he seemed to take it personal.Review from Mike E
1 star12/05/2021
I bought my wife a 2nd car Labor Day Weekend to save miles on her primary car. It was a high mileage vehicle but it was what she wanted and the ****** was good. The check engine light came on before we got home. It was showing a code that they cleared and didn't take care of the problem. Over the 3 months that we've had it they have had it for 6 weeks. I asked them to make an offer to buy it back and Chad D****** the used car manager offered 10,000 for a car that I paid over 18,000 for and we had only put 2,000 miles on the vehicle because they kept it as much as we did. When I confronted him he asked why I was so hostile and promptly told me it was a free market that I could sell it anywhere I wanted. Honestly 20 years ago I'd have left his arrogant ***** *** laying on the floor when I left Saturday.
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