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          Cutter Ford Mitsubishi has 1 locations, listed below.

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            Business ProfileCutter Ford Mitsubishi

            New Car Dealers

            Contact Information

            98-015 Kamehameha Hwy

            Aiea, HI 96701-4906

            Visit Website
            (808) 564-9210

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is a Ford and Mitsubishi dealer and offers new and used vehicle sales along with parts and service.

            Business Details

            Location of This Business
            98-015 Kamehameha Hwy, Aiea, HI 96701-4906
            BBB File Opened:
            1/1/1975
            Years in Business:
            50
            Business Started:
            12/1/1974
            Business Started Locally:
            12/1/1974
            Business Incorporated:
            8/30/1974
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Heather Cutter, President
            • Mr. Gerald H. Cutter
            • Mr. Bill LIndsey, Commercial Account Manage
            • Mr. Brad Eisen, General Manager
            Contact Information

            Principal

            • Ms. Heather Cutter, President

            Customer Contact

            • Mr. Brad Eisen, General Manager
            Additional Contact Information

            Fax Numbers

            • (808) 564-9214
              Primary Fax
            • (808) 564-9212
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Our car needs repairs that are under warranty. Only **** can fix the issue. We have had the problem since the spring and were given an appointment in August when we called in early May. We continue to call for a sooner appointment, because the car feels unsafe to drive. We were told other costumers have been waiting for appointments since February and that now there arent any appointments until the new year. We asked for a loaner vehicle while we wait for the repair and were told the waitlist is very long. We have called all the other Fords on Oahu and Fords corporate number and no one has been able to help us repair our vehicle with a transmission problem under warranty. In the meantime, Cutter sent me a mailing advertising their services and saying they are happy to service my vehicle. I called in reply and was again told I would have to wait months. We wonder why it is so difficult for **** to fix a problem they are responsible for.
            Read More
            Read 9 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marjorie W

            06/29/2024

            My complaint is with **** cutter service center. Every time I have taken my car to Cutter Ford *************** I end up returning the vehicle back immediately due to poor workmanship. Also, the lack of transparency and substandard communication between me and my service counselor have made each visit frustrating. I constantly feel like I am having to extract information rather than receiving clear updates. Additionally, my car has stayed in the shop longer than anticipated each time, only to come back with new issues. The labor fees are absurd compared to the lack of quality work conducted on the vehicle, such as forgetting to s**** in a cap or attach a hose, causing me to break down in the middle of the road. This has happened to me two out of two times. I have spent nearly $9,000 on repairs, and the persistent lack of attention to detail and poor customer service have turned this into a nightmare. I've never complained about the cost of the repair, but I've always questioned the workmanship and labor behind it.

            Cutter Ford Mitsubishi Response

            07/01/2024

            We apologize for your frustration, but we have certified technicians that take pride in their workmanship and depending on mileage, age of vehicle worked on it might be just be normal wear and tear. I will bring this matter to our Service Manager's attention and hopefully, do a better job in repairs to your vehicle.

             

            Sincerely,

            Read 1 More Customer Review

            Local BBB

            BBB Great West + Pacific

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