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            Business ProfileHawaii Energy Connection LLC

            Solar Energy Contractors
            BBB accredited business

            Contact Information

            99-1350 Koaha Pl Ste B

            Aiea, HI 96701-5638

            Visit Website
            (808) 524-7336

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            Customer Reviews

            1.2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 8/13/2009

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Hawaii Energy Connection LLC offers solar energy services.

             

            Products & Services

            Hawaii Energy Connection and National Energy Connection offers Solar integration, KumuKit™ PV systems, and Powerblocks™ energy storage system.

            Business Details

            Location of This Business
            99-1350 Koaha Pl Ste B, Aiea, HI 96701-5638
            BBB File Opened:
            4/24/2009
            Years in Business:
            17
            Business Started:
            2/27/2007
            Business Started Locally:
            2/27/2007
            Business Incorporated:
            2/27/2007
            Accredited Since:
            8/13/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            40
            Alternate Business Name
            • KumuKit
            Business Management
            • Mr. Christopher Robert DeBone, Member
            • Mr. Steven Godmere, Member
            • Mr. Kyle Funasaki, Marketing Manager
            Contact Information

            Principal

            • Mr. Christopher Robert DeBone, Member
            • Mr. Steven Godmere, Member

            Customer Contact

            • Mr. Kyle Funasaki, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (808) 954-6830
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            There appears to be a problem with my Kumu Kit solar system. I checked with Enphase the monitoring system and they said there is a definite decline in production. I reached out to Hawaii Energy Connection and was told they no longer service the **********. I asked how do I get service. They said I needed to call a local company and have them check the system. They recommend Revolusun. Hawaii Energy Connection said I have to pay whatever the charges are for diagnosis. They said if the problem are the inverters they can help me with the warranty, but if its the panels, I have to see if Revolusun can help me deal with **, the makers of the panel. Revolusun will charge me $400 just for a tech to come out, then $148 dollars an hour there after. The panels and inverters have a 25 year warranty, Hawaii Energy Connection has a 10 year Installation warranty. I should not have to pay anything out of pocket. They should pay for a company to come and check the system and then replace whatever is defective. They should have reached out and let their Big Island customers know they were going to stop serving us.
            Read More
            Read 20 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Gerika K

            02/28/2024

            In the beginning, KumuKit was so responsive and prompt in scheduling quotes, receiving payments, sending over contracts, and making appointment for installation. However, things changed when we began to experience issues. Our salesman would buck it over to others. He would give numbers to call to set an appointment for troubleshooting. It was often blamed for brand of battery rather than being solution oriented. We would hear, "generac is experiencing issues" or some pv panels need troubleshooting or reset. One field guy has been the only helpful worker from Kumukit. He has helped to keep track on how our system is working. He is prompt in putting in work orders to replace parts. He even recommended to KumuKit that a battery replacement would be best. We installed our system in late 2020 and the field worker has been replacing parts and troubleshooting over a 5 times in one year for the past 2 years. KumuKit's top service is only top notch in sales because it is a marketing scheme. They want to reel you in for installation and then is no longer helpful. We have 2 generac batteries and 27 panels yet our bill is consistently over $300 and even on some months it was over $700. I would never recommend this company! WHAT A SHAME!
            Read 4 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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