Business ProfileforTech Armor LLC

The customer called stating the issue with the new battery that it was not holding a charge and that he would give it a couple of days to see if it improved.  He called back a couple of days later that the battery was not holding a charge.  We offered to have him bring the device back in and we would diagnose it as the device is over 5 years old and if it needed to  have the battery we installed replaced, we would order a new battery and replace it without charging him however if the second time there was an issue we offered a second option that he could bring his own battery, upon which he became enraged and stated that we didn't want to fix the device.  The customer came to our location making accusations and yelling at our staff. 

Its very challenging for us to serve a customer when you are being yelled at and called a liar.  The customer did not give us an the opportunity to resolve the issue.  When doing any interaction business or not treating people with respect is always the starting place.  Not yelling and screaming.  Just to recap, we offered to resolve the issue, the customer chose to make accusations calling our staff liars, made a scene at our place of business and disrespected our staff.  He then proceeded to write negative reviews and continue his accusations.  We have hundreds of positive reviews and do our best to resolve our customer's tech issues with honesty and ******************** unfortunate that we were not given the opportunity to resolve this customer's issue but again he never gave us the opportunity and did not treat our staff with respect, in that sense we would rather not have this individual's business.