Business ProfileforHawaiiUSA Federal Credit Union

I am writing this review to share my disappointing experience with ****** USA Federal Credit Union, specifically regarding their business banking services.As newly established non-profit organization, we selected Hawaii USA based on their promotion of non-profit accounts and their new Kakaako location, which seemed like an excellent opportunity. Unfortunately, my experience was far from what they advertise.Upon visiting the ******* branch, I found an empty room with four staff members who were unable to assist me with opening an account. When I inquired about their services, I was informed that this branch only handles loans. This was contrary to the experience promoted in their TV ad.Determined to open our account, I went to the main branch and met with ****, who informed me that no one was available to assist with opening a business account. I asked for an appointment, emphasizing the urgency due to an upcoming board meeting. Despite speaking to the business banking personnel on her computer, I was neither given their contact information nor an appointment. Instead, I was told they would call me within two days, which was insufficient for our needs.This experience is a ***** contrast to what is expected from a bank promoting specialized services for non-profits. We had other banking options but chose ****** USA for their Autobooks accounting feature, which seemed promising. However, after spending an entire afternoon at two branches without even securing an appointment, I can confidently say this is not how business should be conducted.If you are a non-profit or business looking for reliable banking services, I recommend looking elsewhere. The inability to set up an appointment with a business banking manager and the overall disorganization at both branches were deeply disappointing.Hawaii USA needs to significantly improve their business services. I hope to receive a call before the weekend, but my confidence in this bank is already diminished.