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          Starts International Hawaii, Inc has 1 locations, listed below.

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            Business ProfileStarts International Hawaii, Inc

            Real Estates

            Contact Information

            1953 S Beretania St Ste Ph-c

            Honolulu, HI 96826-1300

            Visit Website
            (808) 947-2280

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers vacation rental services.

            Products & Services

            Vacation Rentals

            Business Details

            Location of This Business
            1953 S Beretania St Ste Ph-c, Honolulu, HI 96826-1300
            BBB File Opened:
            7/31/2008
            Years in Business:
            29
            Business Started:
            3/28/1995
            Business Started Locally:
            3/28/1995
            Business Incorporated:
            2/23/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Hanako Hata, President
            Contact Information

            Principal

            • Ms. Hanako Hata, President

            Customer Contact

            • Ms. Hanako Hata, President
            Additional Contact Information

            Fax Numbers

            • (808) 947-2292
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This leasing management company gave me an incomplete leasing agreement to sign. The document had missing information. After my lease was up they noticed their was missing information and called my wife who is not on the lease and disclosed private information to try and get me to resign the lease agreement because they had messed up. Through my entire lease they only communicated with my wife. The management company is now making us pay for little repairs and cleaning so that they dont have to do absolutely anything and they can lease to someone else immediately. They now are holding our deposit and dont want to communicate with my wife because she is not on lease. But for over a year they only communicated to her and disclosed my private information although she was never on lease. I seek to receive my full deposit. This company never did alter initial walk through when I moved in unit and now want to blame me for little wear and tear that was already there.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tali C

            06/06/2023

            This property management company provides one of the worst services in ********. I recommend that everyone read the reviews on BBB as well as ****** before doing business with them.On 2 separate occasions, I applied to rent a long-term unit in Waikiki, and the long term rental specialist (****) was completely unprofessional. First, she does NOT return any phone calls or emails. I called the office line on multiple occasions to check on the status of my application, and no one answers the phone. I left several voicemails and never received a follow up call.When you are finally able to receive some form of communication, **** claims the unit(s) have already been rented to another customer despite the fact that they are still advertised as being available on Zillow, *************************** and *************. This company has taken $60.00 for me (for two different application fees) and has never refunded the money. This company engages in deceptive business practices, and **** does not treat customers with courtesy/respect. I do have all the written proof in the form of unanswered emails as well as phone records and bank statements which show the deduction of the money ($60).

            Starts International Hawaii, Inc Response

            06/15/2023

            We are sorry for your misunderstanding.

            Here is the response form the property manager.

            She's asking for a refund but this was on the description on application and says "By entering your information here, you agree to the non-refundable application fee as set forth above. The charge will display on your statement as STARTS INTERNATIONAL HAWAII, INC.."


            Please check the attachment. (The **********)


            It was her choice to send ** an application.
            So no-refund will be made.

             

            Customer Response

            06/16/2023

            The property manager (****) is claiming that I am posting this review about the company because of a refund request. This is not the case. The issue goes far deeper. The issue is that this company is unprofessional and unresponsive. **** posts listings on rental websites, and when you apply or contact her about it, you are left with zero answers. **** does not treat her customers with respect, and this is evidenced by all the poor reviews from several people who are / were affected.
            Read 1 More Customer Review

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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