Business ProfileforBig Wave Dave Surf Co., Inc

I'm ****** On August 18th 2023, I flew back home to say my goodbyes to my brother who passed away. Wanting to do a Ohana adventure, I booked a Outrigger canoe ride for my sisters, party of 4,I booked at 1:30-2:00 pm on August 18th 2023. The itinerary stated that we meet at Waikiki beach by the statue at 8am Aug 19th for our outrigger ride scheduled at 9am. My sister ********************************* got there earlier and wanted to have her grandchildren join us, and purchased 6 tickets instead, not realizing I already purchased the 4 tickets in advanced. when we meet, I told the gentleman ****** of the change from 4 to 6 people. ****** informed me that I can get a refund and gave me the number to the office to call. I called around 8:30am on August 19th before the canoe ride to cancel my tickets and ******* informed me that she would refund my tickets and to call her back because she was very busy with the bookings. I continued calling the office to get the conformation# of the refund that same day. I called Daily from Monday, August 19th thru Sept 5th. Leaving messages for ******* with the receptionist and leaving voice mails to no avail. I do have my sister's receipt for the same adventure, date and time that was taken.I am very disappointed that Big Wave **** refused my calls and request for a refund. In reviewing my credit card statement with ************ ***************** ******, she informed me that Big Wave **** refunded my purchase on August 22, 2023, then re charged my credit card for the same adventure on Sept 22, 2023. for a Canoe ride that was not taken. I am so disappointed that I am being charged for services that was not taken/used. and the refusal to refund me within the 24 hr notice period as stated on their website. **** informed that the 3rd party vendor is refusing my refund for the services not taken.