Business ProfileforHensley Concrete Coatings
Additional business information
On December 1, 2022 the BBB asked the business to respond to an advertisement concern regarding it's website statement: Your customer satisfaction is always guaranteed! According to the BBB Code of Advertising Standard 20, Guarantees made should include the following:
20.0: Warranties or Guarantees
20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime."
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
The BBB asked that the company provide substantiation of the advertising claim, change or cease using the claim. To date the BBB has not received a response to the advertisement review.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 124 SE Shurfine Dr, Ankeny, IA 50021
- BBB File Opened:
- 1/29/2019
- Years in Business:
- 6
- Business Started:
- 6/1/2018
- Business Started Locally:
- 6/1/2018
- Business Incorporated:
- 8/6/2018
- Type of Entity:
- Corporation
- Business Management
- Dennis Hensley, Owner
- Contact Information
Principal
- Dennis Hensley, Owner
Customer Contact
- Dennis Hensley, Owner
Customer Complaints
0 Customer Complaints
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