Business ProfileforGreenState Credit Union

Between 9/27/24 and 9/28/24 I utilized my Courtesy Pay overdraft in the amount of ****** plus a ***** fee totaling a negative balance of ****** due to a family emergency that involved two tragedies in my family that required finances to bury my daughter and anothe family member. This option is made available to member to use as long as the negative balance is brought current within 32 calendar days from the date your account goes negative. When I utilize this option I am consistent in paying in back normally within 14 days with an exception of one month it took 30 days. I will usually get reminders in my online account that let my know my status and days behind. I started receiving back to phone calls texts and every other regarding the balance owed shortly after. I did understand why there were so many calls when my account was less that 14 days past due. This calls came after my reminder letters. On October 11. 2024 I paid the negative balance of $****** in full. It was later that day on 10.11.24 that I had to utilized courtesy pay for $500.00 on 10.11.24 and ****** on 10.12.24. On 10.12.24 I deposited ***** to cover fee for the $500.00 courtesy which later brought my balance to $775.00 as of 10.11.24. On Saturday evening I received a phone call from ************ demanding payment and phone call. I was shocked at this type of call so soon. On Monday 10.14.24 which was holiday for all the banks and they were closed. I received another call from the same number again , but I called and spoke to agent very upset that for one I am getting the back to back calls and for two I just went negative a few days ago so what is the urgency. The agent stated that I was 29 days behind for negative balance of $775.00. I said to her that is incorrect. The $775.00 just went negative on 10.11.24. I told the call was inaccurate and put me on their DNC list immediately. On ******* I receive another call and message from ******* ************. I am very unhappy.