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          Find a Location

          Midland National Life Insurance Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMidland National Life Insurance Company

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8300 Mills Civic Pkwy

            West Des Moines, IA 50266-3833

            Visit Website
            (866) 359-4617

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            Customer Reviews

            1.38/5

            Average of 21 Customer Reviews

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            Customer Complaints

            36 complaints closed in last 3 years

            14 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/30/2017

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Midland National Life Insurance Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              8300 Mills Civic Pkwy, West Des Moines, IA 50266-3833
              BBB File Opened:
              7/6/2005
              Years in Business:
              118
              Business Started:
              9/4/1906
              Business Incorporated:
              1/1/1958
              Accredited Since:
              1/30/2017
              Type of Entity:
              Corporation
              Business Management
              • Cyndi Hall, Vice President/Chief Compliance Officer
              • Kevin Waetke, AVP Corporate Marketing
              • Esfand Dinshaw, Chairperson/CEO
              • Jerry Blair, President
              • Rob TeKolste, President
              Contact Information

              Principal

              • Kevin Waetke, AVP Corporate Marketing

              Customer Contact

              • Cyndi Hall, Vice President/Chief Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (800) 224-6137
                Primary Fax

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              My Father ****** ******* has been paying on his life insurance policy with Midland National as far back as 2007. I am sure it's been longer than this not too sure when he took the policy out.He lapsed in his payment due to being in and out of the hospital the company is now telling me there's nothing they can do for me when I called them on October 14th 2024 when he passed away on October 13th of 2024.They did send him a letter and said that he can reinstate it but at the time he was too ill to do anything about it. They did say his payment history was excellent when I called them. They will not give me any information on his policy and were very rude and no help to me at all.
              Read More
              Read 35 More Complaints

              Customer Reviews

              21 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Blaine H

              10/30/2024

              Midland via phone call with my agent and myself assured us that there were NO hidden fees that would cause my annuity to decrease in value. HE LIED. Now Midland is stealing two thousand dollars per year and refuse to do anything about it.

              Midland National Life Insurance Company Response

              11/04/2024

              Midland National regrets any dissatisfaction expressed. In the interest of protecting Mr. ************ privacy, we will be reaching out to him directly to address his concerns. 
              Read 20 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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