Business ProfileforACME

I had placed an acme order and the driver dropped off my order at the wrong location and never even called me to tell me he was on the way after I tried calling him multiple times. As you can see by the picture that ACME provided, the driver dropped the bags at a unit that had been unoccupied and has been bolted locked. I had contacted acme and they first offered to redeliver it that day, which did not happen. They then offered to redeliver it the order the following day and that was cancelled as well. They are now telling me that it cannot be redelivered but has to be refunded back to my card that i had used. It has been 3-5 days as they said it would take, and I still have not received this refund. I NEED these funds, am struggling financially, and hope that you can get a flame under their butts to refund this for me so I can utilize my food stamps Thanks a lot for your time and I hope that you have better luck than me at getting this resolved. The case number was ******** and it should have already have been refunded. They really need to get their customer service department together to get things refunded in a timely matter. $6.21 needs to be refunded to my amex card and the remainder needs to retuned to my EBT card. I need to order groceries and I need these funds returned ASAP!!!