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Complaint Details
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Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Video online about a product. Lists 4 ingredients in it. The "turmeric hack." Says it has timerick plus 3 other Asian ingredients from *****. Ordered the 6 bottle 6 mo supple and total cost was $325.16.Received 6 bottles of Lipozem which state it is a keto product. I am not to take **** products due to my medical situation.Nowhere in video does it say it's a keto product and nowhere on the bottle is there an indication of ANY of the 4 Ingredients it advertised. There are other indredients I have been warned not to take. It says return for ANY reason. But return process is a loop leading nowhere; e-mail no response, phone says lines busy leave a message, no response, and online click for returns just keeps going to customer service page with phone number. And loop starts over. Video lists actual 4 ingredients none of which are in product. Also this product noted to be available on Amazon 5 bottles for $64.96
Business response
10/17/2024
ATTN: Date: 10/17/2024
Director of Operations
Better Business Bureau
Re: ******** - ***** *****
To Whom It May Concern,
Thank you for bringing this to our attention. Ms. ***** expressed concerns about the product due to its ingredients and has requested a refund.
Looking into this matter, I can see that Ms. ***** had purchased Lipozem 6 Bottles last October 03, 2024. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 180-day money-back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
On October 16, 2024, Ms. ***** contacted our customer service team about her order. Our representative quickly assisted her and processed a full refund to ensure her satisfaction.
I genuinely regret that Ms. ***** felt this was the only way to resolve her issue. Her satisfaction is important to us, and we always aim to provide a positive experience for all our customers. We appreciate her feedback and will use it to improve our services.
For her reference, I have included a screenshot of the refund confirmation below.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 180-day money-back guarantee - no questions asked - refund policy.
If Ms. ***** ***** has any further questions, she can contact us directly at ********************************** or call us at ************.
Please let us know if there is anything further we can do to assist Ms. ***** or if there are any additional steps we should take to address this situation.
Sincerely,
Daisy
**********************************Initial Complaint
10/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sneaky company hides a little detail of their return policy - they want the empty bottles back or you don't get your refund!! The website was not presented as a part of the purchase and so there was no way to know this - they advertise a full refund if the product doesn't work but don't tell you they want the empty bottles. I only have the last bottle cause I never in my wildest dreams thought to keep the empty ones!!Business response
10/08/2024
ATTN: Date: 10/08/2024
Director of Operations
Better Business Bureau
Re: ******** - **** *******
To Whom It May Concern,
Thank you for bringing this matter to our attention.
We've reviewed Ms. ******** complaint and can confirm her order for 3 bottles of SightCare placed on April 23, 2024, for $194.70 (screenshot attached). We understand the frustration regarding the empty bottle return requirement for a full refund.
We strive to be transparent with our customers. Our money-back guarantee information is clearly stated on the ********* product's official website and on the checkout page before purchase completion.
This ensures customers are fully informed about the refund process, including the requirement to return empty bottles for a full refund. However, we appreciate Ms. ******** feedback and are always looking for ways to improve.
We're happy to confirm that a full refund of $194.70 has been processed on October 7, 2024, to Ms. ******* original payment method. The funds will be posted within 3-5 business days. A confirmation email has also been sent to her for reference. Please see the screenshot below:
We value our customers satisfaction and hope this resolves the issue. Should Ms. **** ******* has any further questions or requires additional assistance, please don't hesitate to contact us at ********************************** or call us at ************.
Sincerely,
JP
**********************************Customer response
10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me - I have now received my refund in full.Thank you very much for your quick and appropriate response! Truly appreciated.
Sincerely,
**** *******Initial Complaint
09/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Unknown charge on my credit cardBusiness response
10/02/2024
ATTN: Date: 10/02/2024
Director of Operations
Better Business Bureau
Re: ******** - ***** *********
To Whom It May Concern,
Thank you for bringing this to our attention. Ms. ********* claimed that she did not intend to place an order and was requesting for a refund.
Looking into this matter, I can see that Ms. ********* had purchased PurDentix - 1 Bottle Exclusive last September 11, 2024. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 60-day money-back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
On September 28, 2024, she contacted our customer service department regarding her order. One of our representatives initially processed a reshipment at her request. However, upon her subsequent request for a refund, we promptly canceled the reshipment and processed a full refund for her order.
I sincerely regret that she felt this was the only way to resolve her issue. Her satisfaction is important to us, and we strive to ensure a positive experience for all our customers.
For her reference, I have included a screenshot of the refund confirmation below.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If Ms. ***** ********* has any further questions, she can contact us directly at ********************************** or call us at ************.
Please let us know if there is anything further we can do to assist Ms. ********* or if there are any additional steps we should take to address this situation.
Sincerely,
Daisy
**********************************Initial Complaint
09/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Because I never received my package need my money back I dont want any more you product to many trouble and to many calls I never resolved the problem I am tiredBusiness response
09/25/2024
ATTN: Date: 09/25/2024
Director of Operations
Better Business Bureau
Re: ******** - **** ******
To Whom It May Concern,
Thank you for bringing Mr. **** ******* complaint to our attention. We apologize for the delayed response as it was important for us to conduct a comprehensive investigation to ensure a thorough resolution to the issue raised.
After reviewing the case, we confirm that Mr. ****** placed an order on July 01, 2024, for 6 bottles of Alpha X, totaling $294.00. Please see the screenshot below;
We understand Mr. ****** reached out for a refund and was directed to the appropriate team handling such requests.
We do stand behind our 100% money-back guarantee and we offer a 180-day money-back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
As a one-time courtesy, we have issued a full refund of $294.00. This refund will be credited to the original method of payment within 3-5 business days. Please see the screenshot below;
Additionally, we sent an email to Mr. ****** with a refund confirmation for their reference.
We apologize for any inconvenience this situation may have caused. Should Mr. ****** has any further questions or requires additional assistance, he is welcome to contact our customer support team for prompt support.
Our friendly customer support representatives will be very much willing to assist. We are always available via email ************************************* phone *************) or using the contact form our website.
Sincerely,
Daisy
************************************************************Initial Complaint
09/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered product on 9/1/24 Then i called to confirm my order and get a estimated time of deliverly of product i order. I explained to representive gave her my info but then suddendly she called me a hater.. she was extremely rude and i still have not recieved my product. I do believe she had something to do with my order since its almost going on a month that i ordered the fitspressoBusiness response
09/20/2024
ATTN: Date: 09/20/2024
Director of Operations
Better Business Bureau
Re: ******** - **** ******
To Whom It May Concern,
Thank you for bringing this matter to our attention. We sincerely apologize for Ms. ******* experience with the representative she spoke with. We do not tolerate unprofessional behavior and will be addressing this matter internally to ensure it does not happen again.
Upon reviewing the order, we confirm that Ms. ****** placed an order on September 1, 2024, for 3 bottles of Fitspresso, totaling $159.86. Please refer to the attached screenshot for further details.
We have since reached out to Ms ****** to address her concerns about not receiving the product and to apologize for her prior experience with the representative.
After investigating, we discovered that the order was returned to the sender on September 7, 2024, due to an insufficient address (missing space number 223). To resolve this, we have processed a free reshipment, and the product will be delivered within 5-7, up to 10 business days.
For further assistance, Ms. **** ****** can reach us via email at ********************************** or by calling ************. We are happy to assist with any additional concerns.
Thank you for your understanding and for allowing us to address this matter.
Sincerely,
JP
**********************************Initial Complaint
09/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased there product and retuned it before the 90day complete refused period. They refund only part of my order but not the complete refused which they still owe me which is $79.95. Now I s have spoke to them many times and they are saying they can't refund me because my bank card was replaced. I even suggested a check but they stated they can't only with the card that the order was placed with which was replaced due to fraud. I even spoke to my back and they are telling me they haven't tried to force push the payment through, all I want is my $79.95 refundseven if its in check form.Business response
09/10/2024
ATTN: Date: 09/10/2024
Director of Operations
Better Business Bureau
Re: ******** - *******************
To Whom it may Concern,
Thank you for bringing Ms. ***** concern to our attention. We value the opportunity to address this matter and ensure transparency regarding the refund process.
We can confirm that ************ made a purchase on April 20, 2024, for a bottle of Tonic Greens priced at $88.95 and 2 additional tubs of the same product for $78.00. Please refer to the screenshot provided below for further details.
Our records indicate that the 2 extra tubs were successfully refunded on June 12, 2024, for $78 to the original payment method. However, we encountered an error when attempting to process the $79 (excluding $9.95 shipping) refund for the single bottle. Please see the screenshot below;
Since then, ************ has been in communication with our team to resolve this issue, and we have escalated her case multiple times to explore alternate refund methods. Unfortunately, our system is unable to issue a refund due to the replacement of **************** original bank card, and our payment processor's policies do not permit us to issue refunds to a new card in order to prevent fraud.
We have advised ************ to reach out to her bank for assistance in processing the refund to her original method of payment. This is currently the only way we can complete the refund on our end.
We sincerely apologize for the inconvenience and will continue to work closely with *********************** to find a resolution. Should she have any further concerns, we encourage her to contact us at ********************************** or call ************ for additional support.
Thank you once again for your time and attention to this matter.
Sincerely,
JP
**********************************Initial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
After ordering the product, they keep trying to up sell Servies. In less than *************************************************************************************************************** Less than 24 hours from placing the order, I told them to just cancel my order. I wrote customer service and got a reply asking why. I wrote the same thing as I did in this description. Thay are a pain in the rear end! This is not what I signed up for!Business response
09/04/2024
ATTN: Date: 09/4/2024
Director of Operations
Better Business Bureau
Re: ******** - ***********************
To Whom it may Concern,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience that **************** experienced.
We understand that ******************** frustration with receiving multiple messages after placing an order, which led to his decision to cancel. We acknowledge that this can be overwhelming, and we appreciate the feedback.
Upon review, we can confirm that **************** placed an order on August 31, 2024, for 6 bottles of Alphabites totaling $294. We have attached a screenshot for your reference.
Our records show that **************** communicated with our team on September 2, 2024, to cancel the order. We can confirm that the order was fully refunded to the original method of payment on September 4, 2024. The refund should appear in Mr. ******* account within 3-5 business days. A screenshot of the refund confirmation is also attached.
We take customer feedback seriously and will use this experience to improve our communication strategies. We want to ensure that customers receive the information they need without feeling pressured. For any further assistance, *************************** is welcome to email us at ********************************** or call us at ************. We are here to help.
Sincerely,
JP
**********************************Initial Complaint
09/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Buy Goods is a massive sender of SPAM emails. They have non-existent companies send emails about medical products. They include a "remove" link which is fraudulent, it sends you to a website that lists Buy Goods as the retailer of the product. All of these emails and the websites have the same format - they look the same, but the content is different. Buy Goods website shows a policy of no tolerance for SPAM emails, which they reiterate in responses (probably from bots). They promise I will not get any such SPAM emails again, but I do. They show their leaders, but no contact information, so I have not been able to contact a decision maker. Do not trust these SPAMers and avoid them if possible. Please post any success you have with stopping them.Business response
09/19/2024
ATTN: Date: 09/19/2024
Director of Operations
Better Business Bureau
Re: ***** ****** - 22229115
To Whom it may Concern,
Thank you for bringing this complaint to our attention. Our apologies for the late response regarding this matter as we have to investigate with utmost effort to resolve the issue. As of today, we checked our records and couldnt find any orders associated with Mr. ******* email address ******************* Please see screenshot below:
We want to emphasize once again that BuyGoods does NOT send any marketing emails or messages. We maintain a strict policy against spam marketing by our partners and affiliates.
We have made every effort to add Mr. ******* email to our suppression list across various vendors and affiliates. In response to Mr. ********************* about how a third-party vendor may have accessed his information, its important to note that when consumers browse the internet or click on ads, their preferences can sometimes be tracked, which is beyond our control. This issue with third-party marketing is a challenge not just for our company, but for all e-commerce platforms. While we can confirm that we have not retained any of Mr. ******* information, its possible that phishing websites could have acquired his email address.
Again, I do apologize for any inconvenience this may have caused.
Should Mr. ***** ****** has any questions or further concerns, he can always reach us through our customer support team.
Our friendly customer support representatives will be very much willing to assist. We are always available via email ************************************* phone *************) or using the contact form our website.
Sincerely,
Daisy
************************************************************Customer response
09/19/2024
Complaint: 22229115
I am rejecting this response because: This is a typical corporate non-denial denial response. I sent messages to their support email concerning their SPAMs to me and did not receive a response. I continued to receive the ***** from their "affiliates." I have never clicked on anything related to the medical items they pushed on me. If they really wanted their "affiliates" to stop sending me these emails, they could have done so as they were all of the same format and design and were likely related or actually *********** themselves. This must be true as the SPAMs have stopped for now. It took a complaint to BBB to get this done. ******* could have stopped them with my first email requesting that they stop. They clearly do not follow their stated policy, but use it as a cover. My request was and is that they stop (or have) this SPAMing completely stopped to everyone. Their response needs to be that they will do that aggressively, and disassociate with any "affiliates" who do not comply. And that this needs to be included in their policy and enforced.
Sincerely,
***** ******Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned the product to the company that I did not use. They had a 180 day return policy on my first order, but the bonus purchase of extra bottles said on the website advertising that those could be returned anytime. The first part of the order I used hoping that the product would work and went pass the 180 days. the product did not help my eye sight. I called customer service and explained what I wrote here, they gave me a request# and address to send the full and unused bottles back. I paid the post and mailed them back. Tracking# ********************. Did not get refund, I said send me the product back if you are not going to refund. they said they can't. Then the company kept my money and the product. I just want a Refund or the all the product back that I paid for.Business response
08/30/2024
ATTN: Date: 08/30/2024
Director of Operations
Better Business Bureau
Re: ******** - *****************************
To Whom it may Concern,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer's concerns regarding their recent order and refund request.
Upon reviewing our records, we confirm that ******************** placed an order on February 1, 2024, for 6 bottles of Puravive at $234.00 and an additional 6 bottles of the same product at a discounted price of $138.00. This purchase was covered under our 180-day money-back guarantee.
******************** initiated a refund request on July 22, 2024, and returned the bottles on July 26, 2024. While we acknowledge that the product was returned close to the guarantee expiration date (July 30, 2024), our ability to process a refund is currently limited by ******** refund time constraints. Unfortunately, ******** policies prevent us from issuing a refund at this time.
We encourage ********************************* to contact ****** directly for more information regarding their refund policies. We understand the inconvenience this situation has caused and would like to assist further. Please contact us directly at ********************************** or call us at ************, and we will do our best to resolve any outstanding issues.
Thank you for your understanding and for giving us the chance to address this matter.
Sincerely,
JP
**********************************Initial Complaint
08/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They send out hundreds of unsolicited emails and the link to unsubscribe only results in them sending more emails from different address which is illegal. They know what they are doing. Also they sell worthless **** products they get in bulk from *****. Just another worthless marketing company that profits from breaking the law and hiding their identity behind 3 different unsubscribe methods. The owner of the business should be imprisoned. EVERYONE hates spam emails that we have to sort through to find our legitimate ones so they can profit on Chinese made garbage. They also use @teamhook addresses so they can generate thousands of addresses. I've unsubscribed 200 times, I dont want your garbage products. Stop emailing me.Business response
08/21/2024
ATTN: Date: 08/21/2024
Director of Operations
Better Business Bureau
Re: ********************* - 22157352
To Whom it may Concern,
Thank you for bringing this complaint to our attention. Our apologies for the late response regarding this matter as we have to investigate with utmost effort to resolve the issue. As of today, After a thorough search, we have been unable to locate any orders associated with **************** email address ******************** Please see screenshot below:
We are committed to ensuring compliance with all applicable laws and regulations concerning email communications and consumer privacy. BuyGoods NEVER sends any marketing messages or emails. We have a strict policy when it comes to any partner or their associated affiliates engaging in spam marketing practices.
We have done our best to include **************** email address to our global suppression list.
Regarding **************** question on how a third party vendor might have obtained his information, there are instances that when we, as consumers, browse through the internet, or click on an ad, it automatically filters our preferences and shows up in our search information. This, however, is already out of our control. Third-party marketing strategies have been an ongoing issue, not only, in our company but also among all other e-commerce sites. While we can assure you that we never kept any information from **************, other phishing websites might have obtained his email address. BuyGoods terms of service prohibit email marketing such as what he have reported to us. When we receive information that is sufficient to identify any product vendor or affiliate violating our rules we take swift action, including but not limited to account suspension and termination.
Again, I do apologize for any inconvenience this may have caused.
Should ************************* has any questions or further concerns, she can always reach us through our customer support team. Our friendly customer support representatives will be very much willing to assist. We are always available via email ************************************* phone *************) or using the contact form our website.
Sincerely,
Daisy
**********************************
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Customer Complaints Summary
158 total complaints in the last 3 years.
88 complaints closed in the last 12 months.