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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/20/24 I bought 3 bottles of Revaslim 60 count. Was told via video that I would begin loosing weight right away. I gave gone through 1 bottle 60 count and have NOT lost a single pound!!!!! I am out $156.95 for a bogus product. Please help me. I bought this product in good faith. I live at ******************************************************************************************* I would take a refund for 2 bottles since I finished one bottle of 60 tablets.
Business response
08/20/2024
ATTN: Date: 08/20/2024
Director of Operations
Better Business Bureau
Re: ******** - *********************
To Whom It May Concern,
Thank you for bringing this matter to our attention. We are sorry to hear that ************************* did not experience the benefits she expected with our product.
After reviewing the case, we confirm that *** Weeks placed an order on June 19, 2024, for 3 bottles of RevaSlim, totaling $156.95. Please see the screenshot below for confirmation.
We regret that we did not receive any prior communication from ************** regarding her concerns, and we're disappointed that she felt this was her only option to seek a refund.
We want to reassure *** Weeks that we have a dedicated team ready to assist in such situations. We stand by our 180-day money-back guarantee, and as she is still within this period, we have issued a full refund to her original method of payment. The credit should be posted within 3-5 business days. Please see the screenshot below for confirmation.
We have also emailed *** Weeks with the refund confirmation for reference.
For any further assistance, ************************* may contact us at ********************************** or by calling ************. We are here to help and ensure a satisfactory resolution.
Sincerely,
JP
**********************************Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I watched a video online, then purchased 6 bottles of Sugar shift for $297.00 on 7/16/24 from Buy Goods. This is supposed to bring Type 11 Diabetes down below 100 and reverse Diabetes. I have taken 2 tablets per day as directed and there has been no improvement. A 60 Day Money Back Guarantee was advertised and also that you do not need to return the products. I called the number given to request a refund at ************. I was given another number to call the internal Team. This is ************. I called and was offered a refund of $101.00 and to continue taking the products. I explained that a Full refund was promised in the video as a 60 Day Money back guarantee is stated. She then offered to give me her 50% discount and I would get $148.50 so if I agree to this she will process my refund and if not, she will have to hang up the phone. I asked to speak to a manager, she said they will tell me the same thing as this is the policy. I stated I am requesting a Full refund of $297.00 and please do not hang up the phone. She put me on hold and then the call was hung up on me. I called back and was on hold for 11 minutes. I decided to hang up as nobody was answering. I was going to report this to my credit card company but upon reading previous reports on BBB, I saw where 1 customers refund was not processed because she did this. Hence I am making this report for Buy Goods to honor their 60 Day Money Back Guarantee to me. I believed what they said as I am really working hard to try to reverse my diabetes. But once again I am being ripped off and I do not have this money to waste. I hope this will be processed and I will get my money back very soon.Their video should be taken down.Business response
08/20/2024
ATTN: Date: 08/20/2024
Director of Operations
Better Business Bureau
Re: ******** - ***************************
To Whom It May Concern,
Thank you for bringing this matter to our attention. We sincerely apologize that ******************** did not have a satisfactory experience when contacting our team.
After reviewing the case, we confirm that ******************** placed an order on July 16, 2024, for 6 bottles of Sugar Shift, totaling $297.00. Please see the screenshot below;
We understand ******************** reached out for a refund and was directed to the appropriate team handling such requests.
As a one-time courtesy, we have issued a full refund of $297.00. This refund will be credited to the original method of payment within 3-5 business days. Please see the screenshot below;
Additionally, we will email ******************** with a refund confirmation for their reference.
For any further assistance, ******************************* may contact us at ********************************** or by calling ************. We are committed to resolving any remaining concerns promptly.
Sincerely,
JP
**********************************Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2-4-24, ordered 3 bottles of Fitspresso supplements for $147 paying thru ******* with money-back guarantee until 8-2-24. On 3-15-24, I asked for refund as no results yet. They offered $73.50 (50%) refund & suggested continue taking, which I agreed to & received. After several months, I still received no results & on 8-2-24 they told me to return empty bottles with that day's ************** would refund me balance of $73.50. I did as told & emailed them mailing receipt. Since then, they have sent me/told me numerous reasons they cannot process refund, i.e. ****** has my acct blocked/restricted, they only have a 90-day return policy with ******, past the return/refund date of 8-2-24, they have error code. I contacted ****** on several occasions & was told there is no time frame on refunds - can receive forever. They also have no special refund policy with certain companies. For some reason, the company cannot process refund thru ****** and is blaming everyone but themselves. They also won't call ****** to try to resolve. If nothing else, they could mail me a check. I did what I was asked within the time frame allowed, but no refund as advertised.Business response
08/14/2024
ATTN: Date: 08/14/2024
Director of Operations
Better Business Bureau
Re: ******** - *******/***** ***********
To Whom It May Concern,
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the delay in processing ******* Hurrelbrinks refund.
We have located the customers order made on February 4, 2024, for Fitspresso - 3 Bottles for $147.00. Please see the screenshot below;
We also see that the customer initially emailed us on March 15, 2024, requesting a return due to the product not working. Our team responded by offering a 50% refund or the option to return the order with the provided return address. After ******* *********** accepted the offer, our records indicate that a partial refund was issued on March 20th, 2024. Please see the screenshot below;
Further communication with the customer resumed on August 2, 2024, the last day of the money-back guarantee, when the customer requested the remaining refund. Unfortunately, due to our system's time limits for processing refunds, we are no longer able to process a refund for this order.
We appreciate your understanding and apologize for any inconvenience this may have caused.
If ******* *********** requires further assistance, she can reach us at ********************************** or call us at ************.
Sincerely,
JP
**********************************Customer response
08/20/2024
Complaint: 22136462
I am rejecting this response because:I was initially told on Aug 2, 2024, that if I returned empty bottles that day, showing them proof of mailing that they could refund the other half of the balance ($73.50). I did scan my proof of mailing on Aug. 2, which they accepted, and from then on they gave an assortment of reasons that they cannot issue a refund. Prior documentation will show all the different reasons/excuses/lies that they could not refund.
Sincerely,
*******/***** ***********Business response
09/03/2024
ATTN: Date: 09/3/2024
Director of Operations
Better Business Bureau
Re: ******** - *******/***** ***********
To Whom It May Concern,
Thank you for your continued attention to this matter. We apologize for any ongoing frustration experienced by ******* *********** regarding their refund request.
We have reviewed the customer's correspondence and understand their concern regarding the delayed refund. We want to clarify that the refund restriction is primarily due to ******'s refund policies. Currently, merchants may have limited options when it comes to issuing refunds beyond a certain timeframe.
We have investigated internally to determine if there are alternative methods for processing the refund, but unfortunately, we are unable to offer a refund via a different payment method at this time.
We recommend that ******* Hurrelbrinks contact ****** directly to inquire about their refund policies and explore any potential options for obtaining the remaining balance. ****** may be able to provide more specific information regarding the timeframe for refunds and any applicable exceptions.
We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
If ******* *********** requires further assistance, they can reach us at ********************************** or call us at ************.
Sincerely,
JP
**********************************Customer response
09/03/2024
Complaint: 22136462
I am rejecting this response because:I have contacted ****** several times, per their suggestion, in the past re their refund policy. ****** has no limitations/restrictions on refunds. They said they can receive refunds from vendors "forever". I have relayed this info back to BuyGoods on several occasions, but they continue to blame PayPal. They should contact ******* not me. I have done what I can. Again their letter is just one of many of their excuses/reasons as to not issue a refund.
Sincerely,
*******/***** ***********Business response
09/17/2024
ATTN: Date: 09/17/2024
Director of Operations
Better Business Bureau
Re: ******** - *******/***** ***********
To Whom It May Concern,
Thank you for bringing this matter to our attention once again. We appreciate ******* Hurrelbrinks diligence in following up with ****** and their efforts in trying to resolve this issue.
We understand the frustration this situation has caused, and we regret any inconvenience. While we value the customer's persistence, we have exhausted all available options on our end. As previously stated, due to the time limits of our payment processing system, we are unable to issue a refund through ****** or an alternative method at this point.
We appreciate ******* Hurrelbrinks cooperation and are truly sorry that we are unable to fulfill the refund request as initially expected. We hope this explanation clarifies our position.
Thank you again for your understanding.
If ******* *********** requires further assistance, they can reach us at ********************************** or call us at ************.
Sincerely,
JP
**********************************Customer response
09/19/2024
Complaint: 22136462
I am rejecting this response because:I continue to reject your response/reason for this refund request. I did what I was asked to do in the time frame allowed. It is not my problem that your employee(s) did not/could not process the refund within the time frame as they told me they would. In turn, your computer system now won't allow the refund; that doesn't mean there aren't other ways to process a refund. If you want this complaint to be resolved in a positive manner, you will have to process the refund in another way, i.e. via U.S. Mail. Thank you.
Sincerely,
*******/***** ***********Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sent supplements by mistake. I called company "before they were sent" , according to representative and asked them to cancel order. I am disabled and on a very limited budget monthly. I would not spend this much on supplements. I can' not afford to! My bank account is messed up. The company told me I couldn't return the supplements since I accidentally opened one of the packages. I get a package, I open it. That's only natural. I never wanted these supplements as I told their representative. Now I believe I can't send them back to get my money back. After checking with my doctor I can not take them anyway as they would interact with medication I have to take now. What can I do? I am stuck with supplements I didn't want and can not use. Representative was not very interested or empathetic. Very upset by this whole interaction. I just want to return product and get my money back.Business response
08/01/2024
ATTN: Date: 08/01/2024
Director of Operations
Better Business Bureau
Re: ******** - ***************************
To Whom It May *************************** you for bringing this to our attention. **************** claimed that he did not intend to place an order and was requesting for a refund.
Looking into this matter, I can see that **************** had purchased Sugar Balance - 6 Bottles and Fitspresso - 15 Bottles last May 28, 2024. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 60-day money-back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
On June 5, 2024, **************** contacted our customer service department and was provided with detailed return instructions by our representative. However, on July 12, 2024, **************** filed a dispute with his bank regarding the transaction. Due to this dispute, we are now unable to process the refund directly on our end.
It is important to note that if **************** had returned the bottles or refused the delivery as per the instructions given, we could have expedited the refund process for him. I regret that **************** felt that filing a dispute was the only way to resolve his issue.
For his reference, I have included a screenshot of the dispute transaction below.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If ******************************* has any further questions, he can contact us directly at ********************************** or call us at ************.
Please let us know if there is anything further we can do to assist **************** or if there are any additional steps we should take to address this situation.
Sincerely,
Daisy
**********************************Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I received a text message "thanks for your order". I did NOT buy anything from this company. I don't know what I supposedly purchased.*********************** **********************************************Business response
07/24/2024
ATTN: Date: 07/24/2024
Director of Operations
Better Business Bureau
Re: ******** - ***********************
To Whom It May *************************** you for bringing this matter to our attention. We sincerely apologize for the confusion caused by the recent text message "thanks for your order" received by ***************************.
We understand from the complaint that **************** did not intend to place an order with BuyGoods.com.
Upon reviewing our records, we can confirm an order was placed under Mr. ****** on July 23, 2024, for 6 bottles of Fitspresso (a natural weight loss supplement) for a total of $250.38.
We attempted to reach Mr. ****** by phone to clarify the order, but were unable to connect. We have issued a full refund of $250.38 to the original method of payment used. This refund will be reflected within 3-5 business days, depending on the bank's processing times.
A confirmation email regarding the full refund has also been sent to ******************** email address. We take customer satisfaction very seriously and apologize for any inconvenience caused by this unintended order.
If *************************** has any further questions or concerns, please don't hesitate to contact us directly at ********************************** or call us at ************.
Sincerely,
JP
**********************************Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been taking Energeia for seven weeks and have not lost an ounce. I bought the product because there was supposed to be a guaranteed refund if not satisfactory. I would like a full refund of my $177.00.Business response
07/24/2024
ATTN: Date: 07/24/2024
Director of Operations
Better Business Bureau
Re: ******** - *************************
To Whom It May *************************** you for bringing this to our attention. We apologize that ************** hasn't experienced the desired weight loss results with Energeia.
We reviewed ****************** order and confirmed her purchase of 3 bottles of Energeia on June 1, 2024, for $177.00. We understand her frustration and appreciate her reaching out about the money-back guarantee.
We take pride in standing behind our products and are happy to inform you that we have processed a full refund of $177.00 to the original payment method used. The refund should be reflected within 3-5 business days, depending on the bank's processing time.
We've attached a screenshot of the processed refund for your reference.
We sincerely apologize for any inconvenience this may have caused.
If ***************************** has any further questions or requires additional assistance, please don't hesitate to contact us at ********************************** or call us at ************.
Sincerely,
JP
**********************************Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a bottle of puravive, with a 90 day money back guarantee. I tried to return it, unfortunately was on the last day of the guarantee, and was told that it would still be honored. Was given instructions where to send it and when it was to be received by. I followed the instructions and spent another 9.95 to ship this bottle back, and now I'm being told that my refund is being rejected, because it's past the date it can be returned. They supposedly record phone conversations, I suggest they listen to the conversations I had with their employees. If they were going to pull this kind of monkey business they should never have made me spend another 995 to send this back to them. Ideally I'd like my refund for the whole bottle.Business response
07/26/2024
ATTN: Date: 07/26/2024
Director of Operations
Better Business Bureau
Re: ******** - *********************************
To Whom It May *************************** you for bringing this to our attention. ******************** claimed that the product she ordered did not work and was requesting a full refund.
Looking into this matter, I can see that ******************** had purchased Puravive - 1 Bottle last December 09, 2023. Please see the screenshot below;
******************** called the support hotline on June 06, 2024 which is the last day of the products money-back guarantee. Our support representative advised ******************** that she may return the bottle and we will process the refund.
We regret that due to limitations in our system's refund processing timeframe, we are unable to issue a refund through our usual process.
We have attempted to reach ******************** by phone to discuss alternative solutions, leaving voice messages at the number provided. Unfortunately, we haven't received a response yet.
To ensure a prompt resolution, we encourage ************************************* to contact us directly at ********************************** or by phone at ************. We are committed to finding a fair and satisfactory solution for her.
Sincerely,
JP
**********************************Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a product on June 30 ******************************************************* four back and didnt refund the other two I have called them every day and they said it takes three business days but I have not got my money and on July 9, 2024 I called again and they told me that they refunded my card and they take it up with my bank so I went to my bank and my bank said they have not received no refunds for that amount on my card . And they have not shipped anything, so where is my money? Please help me. Two charges one of them is $105.93 and the other one is $189.39 have not been refunded. The total amount comes to $295.38.Business response
07/12/2024
ATTN: Date: 07/12/2024
Director of Operations
Better Business Bureau
Re: ******** - ***************************
To Whom It May *************************** you for bringing the complaint filed by ************ regarding their recent orders to our attention. We apologize for any inconvenience they've encountered.
We've reviewed the details of the complaint and confirmed the customer placed two orders on June 30, 2024:
- 3 bottles of Herpesyl for $183.39
- 6 additional bottles of Herpesyl for $105.93 (total $295.32)
The customer expressed concern about not receiving refunds for these orders. We can confirm that both orders were refunded in full to the original payment method on the same day (June 30th). We've attached screenshots for your reference.
Refunds typically take 3-5 business days to appear on the customer's statement. We recommend ************ contact their bank for further information about the refund status.
We have also resent the refund confirmation email to ************. We value customer satisfaction and appreciate the opportunity to address this concern.
For further assistance, please email us at ********************************** or call us at ************ so we can further assist you.
Sincerely,
JP
**********************************Customer response
07/12/2024
Complaint: 21969376
I am rejecting this response because:
Sincerely,
***************************Customer response
07/15/2024
I decline what BuyGood is saying. Here are the charges on my credit card. $105.93 and$189.39 . A total of $295.32. Plus there was no shipment to me. So why are they charging me? I cancel the order the same day. Please help me. ThanksBusiness response
07/23/2024
ATTN: Date: 07/23/2024
Director of Operations
Better Business Bureau
Re: ******** - ***************************
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused to ************ regarding their recent order.
We've reviewed the complaint and the additional information provided, including the attached photos of the credit card transactions.
Our records confirm that two charges were made for **************** order on June 30, 2024, totaling $295.32 (as reflected in the attached proof).
We can also confirm that full refunds for both charges were initiated on the same day (June 30th) for a total of $295.32.
The customer's credit card statement might show multiple transactions due to how authorization and refund processing works. The highlighted green amounts in the attached proof likely represent these individual refunds.
We recommend that ************ contacted their bank directly to inquire about the status of the refunds. ******** can provide the most up-to-date information on when the funds will be available in their account.
We appreciate your understanding and apologize if there was any confusion regarding the refunds.
If ******************************* requires further assistance, they can reach us at ********************************** or call us at ************.
Sincerely,
JP
**********************************Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchase their product beginning of April. This product was supposed to fix gums problems, and they had the "Satisfection guaranteed or your money back". I was going to purchase 1 bottle but they claimed it would take 3 months for the product to show benefits + the money back guarantee, I ordered the 3 bottles.If they had not claimend that with at least 3 bottles, the product wouldn't give any results, I would had purchased only 1 bottle.I have retracted gums on 2 teeth and have taken pictures before starting to take this product. They still look the same. This product doesn't work at all.I paid $177 for the 3 bottles.On June 28th, a week before the end of the 3rd bottle, I sent an email to the company stating that unfortunetly the product didn't work, therefore I requested full refund.There was no reply. On July 6th I sent a 2nd email.They refund me only $88.50 claiming they could only give me 50% back.If my gums were 50% better I would accept, but since there was no result what so ever, and I have pictures to prove, I want my 100% back.If products don't provide what they claim to do and keep your monye, it becomes a scam!Business response
07/12/2024
ATTN: Date: 07/12/2024
Director of Operations
Better Business Bureau
Re: ******** - *********************************
To Whom It May *************************** you for bringing the complaint filed by ************************************* regarding their DentiCore purchase to our attention. We sincerely apologize for any inconvenience they've encountered.
We have reviewed the details of the complaint and Ms. ********** order was placed on April 7, 2024, for 3 bottles of DentiCore. Please see the screenshot below;
********************** expressed disappointment that the product did not deliver the expected results for their gum health.
We understand their frustration and while our money-back guarantee typically covers purchases within 60 days of receipt (ending on June 11, 2024), we've chosen to offer a full refund of $177 as a one-time courtesy. This refund will be issued to the original payment method used within 3-5 business days. The customer will also receive a confirmation email. Please see the screenshot below;
If ************************************* has any further questions, he can contact us directly at ********************************** or call us at ************.
Please advise, if there are any additional details we can provide.
Sincerely,
JP
**********************************Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid NanoDefense Pro ****** on 4/24/24 but didnt receive the product until several weeks later after e-mailing them several times. This product was sold to me with a money back guarantee if not completely satisfied. It was sold to cure toenail fungus but it did nothing to remove the fungus. Please help me get my refund. Thanks.************************* ****************************************Customer response
07/08/2024
I have sent a receipt to **************************************** if this is not correct, please let me know and I will sent it via Postal Mail. Thanks, ************************* email **********************Business response
07/16/2024
ATTN: Date: 07/16/2024
Director of Operations
Better Business Bureau
Re: ******** - *************************
To Whom It May *************************** you for bringing the complaint filed by **************** regarding their recent orders to our attention. We apologize for any inconvenience they've encountered.
Upon checking, we found ******************** order on April 23, 2024, for 3 bottles of NanoDefense Pro for $189.39.
We can see that we've been actively responding to ******************** communication since May 4th, starting with the issue of not receiving the product and asking to return the order because it's not working.
We're sad to hear that **************** did not see the benefits of trying the supplement, but we do stand behind our 180-day money-back guarantee.
Our team was able to assist **************** in returning her items, and on July 12, 2024, we issued a full refund back to her original method of payment, which normally is posted within 35 business days or according to bank processing time. We will also send a refund confirmation to ******************** email for reference.
For further assistance, please email us at ********************************** or call us at ************ so we can further assist you.
Sincerely,
JP
**********************************
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Customer Complaints Summary
158 total complaints in the last 3 years.
88 complaints closed in the last 12 months.