Business ProfileforSeaQuest

I had a horrible experience at SeaQuest. First I was sold 25 tokens ($43) to feel the animals and was only given 15 tokens. The machines (gumball machines) used to dispense the animal food didn't work. The aquarium that we paid $69.99 for my 8 year old to snorkel with the sting rays was dirty, with cloudy water and too deep for her to do, they said we couldn't get our money back even though she didn't participate in the experience. She was sobbing while ****** (a rude employee) was smirking. We paid $181+ $43 for tokens, for four adults and two children and feel like they stole our money. It's a money grab. Worst experience ever. Very unethical business. All the employees could care less about the terrible experience. I was told all sales are final as we were leaving, but I purchased the tickets from **** over the phone and wasn't told that. ****** is a piece of work, very rude, condescending, and unprofessional. She needs to be let go based on how she treated us. We were expecting an experience like at the **** but this dimly lit place with some goldfish and farm animals, isn't worth a *****. It's basically a place with a bunch of aquariums. The whole place seems very unclean. We saw two dead fish while we were there and the animals showed signs of distress as they didn't have any sunlight or space to move. Their customer service is horrible. Don't waste your money, go to the *** or the ******** (which is free.) This is filled with workers who have the best intentions (except for ******) but possibly the worst capabilities. They do not know how to handle a crowd, they barely know how to handle the animals, and the bar to work here must be so low all you have to do is show up. The smell of this place is death.