Business ProfileforKit HomeBuilders West, LLC

Worst home buying experience of my life. House was delivered at the end of Oct beginning of Nov 2022. The dealer Carefree Homes performed the installation. Immediately we began to have leaking problems. Carefree came out 3-4 times to try and resolve the issues but it turned out that manufacturer defects were the primary cause of leaking. On Dec 25, 2022 we discovered the carpet next to a front wall was soaking wet. Water was coming down through the wall and into the flooring. Over several weeks I removed more than 50 gallons of water from the carpet. The issue though immediately identified remained unfixed until August of 2023. During the winter of 2023 we found water coming down through the microwave over vent. I informed Kit Custom Homebuilders as ******** began ignore our calls. The week of Thanksgiving 2023 Kit called and said someone would be right out to fix the problem. I never heard from them again even after leaving multiple messages on their customer service line. We finally were forced to engage attorneys because of their refusal to honor their warranty. Now they claim they won't pay attorney fees because there was no reason to get attorneys involved, no reason other than they refused to respond. Finally they agreed to a $10,000 cap of fees yet because they have dragged the issue out rather than just fix the problems fees have continued to increase. I don't trust them as they have also lied to me on a direct call, I asked if they had spoken to my attorney and they said they had when in fact they had not. Roof was finally replaced after 3 different reports showing manufacture defects. Now waiting to mold remediation and floor repairs as water that came down through the walls has destroyed the kitchen flooring.This could have all been resolved without legal action had they simply honored their warranty and fixed their mistakes when they were reported more than a year ago.

Kit Custom Homebuilders has replaced the ****** roof and are making every attempt to repair any interior damage caused by the leak on the roof. We are currently in contact with a water remediation company Elite Restoration to get the interior taken care of if there are any problems on the inside of the home. The ******** dealership Carefree Homes has agreed to repair or replace damaged flooring in the kitchen weather it is water related or not. We are doing everything we can to put this customer concerns to rest and they can enjoy their new home.


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SERVICE MANAGER
KIT CUSTOM HOMEBUILDERS
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