Business ProfileforServpro of Coeur d' Alene

*********** suggested SERVPRO to handle an insurance claim for water damage. Approx ****sf of wood floor had to be re-finished which meant that toilets, painted base, vanity, legs off of kitchen island and shoe molding at base of cabinets. This was to allow the floor ******* to get close to the wall. SERVPRO solicited the work and received bids on the repairs. SERVPRO was to remove and re-install the painted base, shoe molding at cabinets, vanity, toilet and legs off of the kitchen island and their sub for the wood floor would sand and re-finish the floor. Panhandle Carpets. I marked areas with blue tape and invited SERCPRO and Panhandle Carpets to my home to review the items. Pictures not re-hung, three areas of painted base not to standard of ******* dollar home, sand marks on floor, wood heat registers not fitting back in blockouts due to build up of finish, wood threshold not done and SERVPRO substituted the shoe molding at base of cabinets with a larger different material that had broken already. I was never asked nor approved this. I asked them all to review the taped areas since they were professionals and we would talk about it. SERVPRO immediately started telling me that they were not going to fix painted base but admitted the cabinet base was wrong and needed to be fixed. Panhandle carpet indicated that they would come and fix their issues. When I told SERVPRO that I should not be expected to go backwards on the finish the representative said " Oh with that attitude I should just leave. I told him he could leave. Since that day two weeks ago SERVPRO has been threatening me with liens on my house and abandoned the project. I owe them $7000 and have an estimate to remove and replace the wrong base and next Tuesday on 10/10 I have a wood floor expert coming to look at the sand marks to determine if they can be fixed or the entire floor gets re-done. I have never approved or agreed the work has been complete. They all viewed the incomplete work