Business ProfileforPhil Meador Toyota, Inc.

I have been a Toyota customer for years; my family has been loyal for decades. I have always had my LOF's done each year with them, I drive a 1998 Tacoma which is going strong.I got a diagnose on my front end for noise and a leak, turns out the arms and rack were the problem (being the parts were original). I was told Toyota discontinued most of my parts so I need aftermarket and the shop would not warranty or put them in. That ok, living on disability, it's hard to pay for expensive labor.I got my parts installed and I noticed there was a problem with the steering, it was sticking when it should flow freely. I called and asked for an ********************** with an alignment to follow if all was good since there are new parts. The schedule had the alignment first, then the diagnose, which to me is backwards. If there is a problem, you find it first.The new rack turned out to be faulty, I have to replace it again. I was there from 9:30am to nearly 3pm waiting for my truck. How does it take that long to check a rack? When that is the only logical place the issue could be. I was disappointed to also learn that I would have to pay again for another alignment because they would not warranty this one because I was replacing the part again.I complained and got met with hostility, when I asked for the owner and wouldn't let up about it, they kicked me out of the business and told me not to come back. I have disabilities, complications communicating and understanding under pressure is one. They brought me to tears when this occurred, but they were cold-hearted towards me.The owner has had 3 business days to contact me after I sent an email, no response. I would like to get this resolved, perhaps a refund. There needs to be better communication on service's end dealing with their operations and not just hand over the keys and we will get it done, attitude.There is not enough space here for all the details, but this is the general info, thank you for your time.