ComplaintsforNanaMacs Boutique
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Complaint Details
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Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had two orders that were marked delivered for this company and I got one bag in this company is aware that I need to return the items for a full refund because of how ugly they have acted and how the items are not of quality and do not fit correctly and ******* refuses to clarify if they packed both orders into one bag as I cannot open it because Im not going to pay for shipping and Im going to do Return to Sender and they are aware of thatBusiness response
02/02/2024
Hello,
As shown in the two above attachments a response was supplied to the customer within the same day. If emails are received during off hours an automatic email is sent to the customer letting them know we are closed and when they can expect a response. We notified the customer that both of their orders #******** and #******** were contained in the below listed tracking number for one package: 9434611206239498486577. We supplied this information at 9:25 am PST and again at 9:27 PST on Tuesday January 30th, **** within 24 hours of their initial emails. We apologize if this information was not received via email but had no reason to think it wasn't as we didn't receive a Mailer Demon saying message was not deliverable and had been in communication with the customer prior to this communication using the same email address. In addition, the customer has been notified that when the orders were received back and processed by our returns department that a refund would be issued to the original form of payment. Please let me know if we can be of further assistance, thank you!
Initial Complaint
08/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a few things from the website on July 26th in the amount of $98.28. I got a email that my package has arrived, after looking for it for 3 days one of my neighbors brought it over since it was delivered to the wrong house. I ended up not liking the items I ordered so I sent everything back on August 12th via **** A week later I checked the status and it said that nanamacs wear house got the package on August 15th. It is now August 31st and I still haven't received my refund. I would like my money back!!!!Business response
09/23/2022
While this customer ordered final sale items, we issued a Gift Card for the purchase upon processing the return. Our policies for returns are very clear on our website.
Since customer has complained to the ********************, I've disabled the gift card and refunded the order to put this customer at ease.
Sometimes its difficult to understand what a Final Sale item is on a website. Customers feel they are always right and that companies are always wrong and they know if they scream loud enough online somewhere, they can get their way regardless of circumstances or policies they agreed to while shopping.
If companies didn't have SOP's, there would be no companies left in our economy, but customers don't care how violating policies affects businesses.
We wish this customer the best. Thanks, **********************.Initial Complaint
05/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with Nana Macs Botique on April 21st. It is now May 2nd, and I have not recieved my order, or any shipping, or tracking information. I have tried on numerous occasions to contact the company. I have emailed, made several calls, and sent numerous messages thru text and ******** messenger and recieved no response. I would love to either receive the dress that I ordered in a timely manner, or receive a refund. Can you please help me resolve this matter? Thank you in advance. *********************Business response
05/03/2022
This order was for a custom graphics T-Shirt. Our production time indicates 10 business days for these custom items.
With the order placed on 4/21/22, we shipped the item on the 7th business day. We are trying to get faster with those production times.
We appreciate your understanding in the time frame it took to get this order correct. Below is your tracking number. Indicating delivery May 7th.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111298370024911275
We also looked into our Help Desk system and couldn't find any contact inquiries regarding this matter.
We apologize if we missed your communications.
In the future, please be sure all support requests go to ******************************* so we can better assist you.
Thank you for allowing us the opportunity to fix this issue and we strive to do better next time.
V/r,
NanaMacs Customer Service
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.