Business ProfileforNanaMacs Boutique

I think their business is a scam. They offer you a discount points system to earn money off your next purchase. The more you spend, the bigger the discount. The points system has been great until recently. The points are disappearing in the cart and your not able to use the points discount, nanamacs doesn't care that you lost your points to cyber space. They do not hold their end of the deal. Half of the purchases are damaged and not good quality. If a product you bought is damaged and they don't have your size, it can't be returned. They don't make returns on sale items and if they don't have your size to exchange, you are stuck with clothes that you bought but can't wear. If you do return something, you can't get your money back it goes back to their website for future purchases. I think these are bad business practices. It's misleading to the customers.

We would like to address several inaccurate claims in this review in hopes to clarify things for current and future customers. First, we recently migrated to a new reward points system platform. With the old platform, reward points were deducted when the order was placed utilizing the reward discount. With our new system the points are deducted when a reward is selected at checkout and a discount code is created. If the customer decides to not use the reward discount and removes it from their cart or their cart is not eligible for the reward code it will still deduct from the point balance for the creation of the code. This reward however is still available to the customer to use on future eligible purchases and can be located in a couple of places. The first is when the customer logs into their ********************** account and scrolls to the bottom of the account page they will see a place that says "Use your previously redeemed rewards" and below will be all the unused redeemed rewards in the form of dollar amount badges for them to click and have applied automatically to their cart (no need to copy and save a code). The second place the customer can find these previously redeemed codes is on our NM VIP Rewards page. Once they log into their account the customer can see their point balance and under the "Your Rewards" section see any unused reward discount codes again shown in the form of a dollar amount badge.  We have outlined reward points can not be utilized on any sale, flash sale, Doorbuster, or Print-on-Demand items as well as cannot be used in addition to any sale codes.
Secondly, if a customer receives a damaged item we ask that they reach out to us supplying a photo of the damage/defective item within 3 days of receiving their order because after 3 days we cannot guarantee once the customer has had the merchandise in their care for a longer period of time that the issue did originate from the manufacturer.  If we have the item available we will offer either a replacement or compensation in either the form of a store credit gift card or a refund back to the original form of payment.  If we do not have a replacement then the customer is offered either a store credit gift card or a refund as compensation for the damaged/defective item.
Thirdly, our return policy states that items purchased from our sale collection are final sale and cannot be returned or exchanged, as, after the percentage off and shipping costs, we end up going below value.  In addition, our sale banners outline if a discount is final sale so customers are aware before purchase.  Lastly, our return policy outlines customers are refunded in the form of a digital store credit gift card that never expires for their return.  We hope this will help our current and future customers understand how our rewards work and what to expect with our return policy regarding damages and return compensation.  Thank you!