Business ProfileforDrip Drop Plumbing

Date of transaction: 6/17/2022 Amount paid $320 The servicer has refused to find a resolution, raised voice on the phone and hung up the phone on me I contacted Drip Drop Plumbing due to a leak on my ceiling. The initial plumber did not spend any time trying to figure out the issue and just decided to put three wax rings around the toilet. The plumber stated everything is good now. After the plumber left, the leak on the ceiling got exponentially worse where the water was dripping from multiple areas and the wet spot got bigger. The leak also got more aggressive. Instead of fixing the leak, Drip Drop made the leak worse and caused more damage on my ceiling. We called Drip Drop plumbing and asked for a different plumber where it took them 3 days for them to send someone different. The plumber did not take time to figure out the problem where my husband kindly asked him to please look. After repeatedly asking him to please check again, the plumber found that there is a crack in the toilet. The plumber specifically stated that we can call for a refund if we are dissatisfied with their service. My husband called Drip Drop today morning where the woman was aggressive and rude. She told us that they are not responsible for the crack of the toilet and that there is nothing that they can do. She could not explain to us why the leak got worse and why there is more damage. She refused to take responsibility of the damage of our ceiling that was caused by the first plumber. Drip Drop failed to provide us their service of fixing the leak and also caused more damage to our ceiling by making the leak worse. I called back to try again to talk with the woman but she continued to raise her voice and hung up the phone on me. We are requesting a full refund for a service that they failed to provide and, instead, made the leaking issue worse.