Customer ReviewsforShred-It, a Stericycle Company

Shred-It is the worst customer service I've experienced in my entire career. Their staff's only response to any issue is that all they can do is submit a ticket...even when you advise them that there already have submitted several tickets, they are like robots and can only state that they will submit another ticket to escalate your issue. However, no one ever reaches out to resolve the issue or completes any of the tickets. I would not recommend doing business with them as they charge for services, which they do not render.

They never come on the scheduled time or date, we have gone a month without service and no reason was given -you just get transferred to a million different "managers" - you cannot speak to local office -you get a different " manager" each time, and a different reference number that goes nowhere. You can email and call over and over again and your issue will never get resolved - horrible customer service and they didn't even care that we were taking our business elsewhere! There are other shredding companies available in ********** such as ************************! Check them out they are a family owned business. We are happy to be leaving them and have had nothing but issues for years.

Hi **** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you.

Total Harassment Experience with Shred-it I had an extremely frustrating experience with Shred-it that I feel compelled to share. Unfortunately, I have been subjected to ongoing harassment that has severely affected my peace of mind and my day to day ************* the beginning they were ok, I think they were sold several times and the company that governs their actions is more than just a cluster mess. Ever since I cancelled and paid in full my invoices I now receive unwanted calls, aggressive communication, or threatening emails. Despite my efforts to resolve this by reaching out to their customer service multiple times, the harassment continued without any resolution.The lack of accountability and support from Shred-it is concerning. I expected a reputable company to handle customer interactions with professionalism and respect, but this was not my experience.I caution others to be aware of the potential for harassment when dealing with Shred-it. If you find yourself in a similar situation, I strongly simply do not do business with this company but if you choose to or are already working with them I recommend documenting all interactions and seeking assistance from professionals or consumer advocacy groups.

Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns.

PSA!! We began service with Stericycle Shred-it in May 2024. I am giving them a one star rating because a zero star is not an option. Like several others, we should have read all of the terrible reviews prior to selecting this company. However, they appeared very promising during our initial telephone conversations. Please reconsider your options if you are thinking about using them now or in the future. It is a complete shame that a National company like Stericycle Shred-it operates in the manner they do and there is no accountability at all. We are currently in a contract with them until May of next year. They service two separate business locations for us in Alabama. They were very accommodating, cooperative, pleasant and extremely gung-ho until they got the Agreements signed and sealed. The rest of our experience(s) have been a TOTAL ONGOING NIGHTMARE. We are currently "battling" with Stericycle Shred-it and have consistently gone back and forth with their assigned sales rep, regional rep and multiple customer service reps via email and telephone for over 6+ months. It has been very stressful, nerve-wracking, traumatic, taxing and overall grueling process! They agreed to specific pricing and pick-up schedule at the start of our contract(s). However, they have not performed either service correctly, have refused to correct/update the monthly billing and pick-up schedule and they do not respond in a timely manner, if at all, unless you threaten them. I do not understand why it continues to be a problem. Do yourself a favor and DO NOT use their company. Go local. 

Hi ***, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

After signing my contract I was told that I would be contacted in advance to set up a date of pick up. I was out of the office the day that they called to say that they would be there that day. The truck picked up, and one of my employees asked if he needed to sign anything. The driver told him that he did not. The very next day, someone from Shred-It scheduling called to SCHEDULE MY PICK UP. I told him that they picked up the day before. This now got me curious as to whether the truck and driver that picked up was legitimate or fraudulent. I called my CS Rep and told him this story. He emailed me a "proof of service document". There was a forged signature on the document that did not belong to any of my employees. My CS rep was supposed to look into this further and provide me with a certificate of destruction. That didn't happen. I called back and asked for his manager. My CS rep emailed me his Manager's email address, but did not/would not give me a phone number. I emailed the manager twice asking for a call and proof of destruction. NO response from the manager -- extremely unprofessional. I have the license plate and unit # of the truck that picked up my boxes. I would like to talk with someone in Safety or Risk Management to verify that this truck is actually a Shred-It truck. The only numbers that I can find are toll free numbers to CS or the 630 number posted on this website. The 630# rings until it just finally cuts off...no one answers the number. I am feeling very uneasy about who has our information that contains personal critical information. I won't use them again.

Hi Lorri, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns.

Shred-it (Stericycle), in ********* at least , is not built to assist small businesses. Their workflows for customer service calls (outsourced) and account management are terrible with little to no local customer service help. I would highly recommend not using Shred-it for your small to medium sized business. There are better, local smaller companies out there with more efficient pricing.

Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns.

We've had bins ready for pick up for months. No ability to schedule a pick up through our account. Hidden fees. Billed for twice the amount agreed upon. I've made multiple phone calls, emails and claims. Each time, it is a different person, and I start over at the beginning, because they can't see a previous claim. Auto-generated emails are sent with links to the resolution of the claim, but nothing is there. We are getting collection notices, but still have the bins for the one-time pick up service, and we are being charged for services we didn't request.

Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

I called your 800 number to report a driver. Not sure what they actually do with the info; I cant call the local branch, so putting it in writing here in case this driver escalates at his next incident. 9/13/2024 around 11:30 am truck 4344L in **** area. Driving south bound in left lane on *********** with construction ahead in his lane. Did not attempt to merge to no construction lane, rather just got aggressively over with no care of small sedan next to him. Small car was able to avoid disaster with a hard stop. Your truck driver drove a few more yards, stopped his truck in the middle of the busy road (completely stopping everything as were down to one lane now) and exited his truck. He then approached the small car so he could yell at the driver who did absolutely nothing wrong. Youd do well to let this driver go and replace him with a more stable human being. This was scary. Thankfully he didnt go further than bad driving, unsafe moves, blocking traffic and yelling at an innocent driver.

***, Thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated to the local and regional operations leadership to address with the driver directly. 

Terrible customer service! After reading a few of the recent complaints I see mine is nearly the same. I am being charged $600 and have not had the totes 30 days yet. My account was made "recurring" when I clearly asked for a 1 time service. I even have email confirmation of this and they still are charging me ! They are saying someone came for pickup, but we did not schedule pick up and no one saw a truck come to our business. Now I cannot get them to come and shred on site and take the ******** not engage with these people...

Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

I no longer work for a company that used this service. Instead of taking me off their contact list, I get repeated emails to use their service. I do not live in the area. Given how they do not respond nor comply with my request, I have no reason to refer them to anyone. I've reported them to the ***. Next, I will reach out to the state government to file harassment charges. Tell your sales people to stop harassing people for services that are not needed.

Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.