ComplaintsforALDI, Inc.

• Initial Complaint

  11/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was going to pick up an order today at 4:00 pm. I was notified that I should order some sort of ******* for morning coffee, so I went onto the Aldi website and chose the one gallon carton of Fat Free ************ I paid with my EBT card, but the site demanded my debit card. I saw I could not place the order without it, so I entered it. Not surprisingly, then Aldi chose to charge me $2.95 for the item to my EBT card and added an extra charge of $2.48 from my debit card. THAT IS THEFT!!! Steal from a paying customer as punishment for placing an order online!!! I was a customer of the ********************** store in **********, ** for years and had no problem. On April 8, 2024, I relocated to *******, **, but a friend warned me that his mother had said, "Maryland is a state of sea-level hillbillies." This unjustified charge is the latest in a long line of outrageous charges for being a paying customer!!! If this is how the stores in ******** work, that's the end of my shopping at Aldi!!! Let the sea-level hillbillies hold another paying customer to grab money from him/her for no reason other than punishment for ordering from them!!!

  

  Business response

  11/18/2024

   ALDI **************** called and spoke with the customer on 11/18/2024. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I think the management at Aldi should have some visible sign of an office that can help a customer who has an appointment for pickup. I found nothing, only to wait in a line of many customers to get to a cashier who probably could not give me a delivery. Also, when I saw the app flash a notice that the store did not have the items that I ordered, I gave up when I saw that. If that notice was in error, then there's a technical problem with the app, and I would ask to be notified by email or by fax as to when that correction is completed.
  
  When I lived in **********, ** before April 8, 2024, I ordered from Aldi through Instacart almost every week, but one item that was constant was a series of wines that I always ordered. In ********, supermarkets aren't allowed to sell alcoholic beverages; that is the only reason that I am no longer a frequent Aldi customer. I have quite a bone to pick with Maryland; a friend of mine told me that his mother had said "Maryland is a state of sea-level hillbillies." When I moved to my current location, I immediately realized that she must have lived in the area in which I do now because that was a 100% accurate description of what I have encountered here. I had reasons for relocating here, but I am missing some of the advantages of living in ** as a disabled senior.

  Respectfully submitted,
  

  ******* ****
  ************** cellphone
  ************** fax

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I buy waffles there semi weekly for DECADES. I had NEW stomach issues all of October and I limited myself to crackers and waffles from ALDI FOR SEVERAL DAYS to try and resolve my NEW stomach issues. I did NOT realize ALDI was selling contaminated waffles and my stomach issue is most likely due to waffles from ALDI. NOW I have not eaten waffles in a over a week and my stomach is ALOT better. I went to buy groceries today and inquire about a refund for waffles and before I could even check out the person yelled at me because I tried to buy 3 dozen eggs and apparently 2 dozen is the limit today. I did not get a refund for the contaminated waffles that ALDI has recalled and was embarrassed and treated like a criminal because I tried to buy 3 dozen eggs.....I buy at least 6 boxes of waffles a week EVERY week for decades. I go to ALDI specifically for milk, eggs and waffles. I'm not sure when this recall started but I want some type of refund or credit. 

  

  Business response

  11/11/2024

  ALDI **************** spoke with the customer on November 11th, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the appropriate departments, including the District Manager that oversees this specific store location. We also offered the customer a ************************** electronic gift card, which the customer accepted. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  11/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On November 8th, I placed an order for delivery. It kept getting postponed and then 2 hours after it was supposed to be delivered I received notice that it was but it wasn't. The order number was 0155-2525-1088-8534.

  

  Business response

  11/11/2024

  Accounts have been used to engage in inappropriate and fraudulent activity in violation of our Terms of Use | ALDI US (***********************************************************************). Pursuant to Section 23 of the Terms of Use, we have terminated the accounts effective immediately. The customer will no longer be able to log-in to or place orders through our website or mobile application, however, may still shop within our stores. If the customer has further questions or believes that this decision may have been reached in error, we ask that the customer contact directly at **************.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a LED Vanity mirror from my local Aldi store between August and September of this year 2024. I used the mirror this morning 11/7/24 and the LED light around the mirror only lights up half way. The mirror should be under some sort of manufacturer warranty for 1 year. I submitted a case with Aldi online see case# ******** with a ***ly from the company indicating I should check a link called Warranties and Manuals on their site. I accessed the link from inside the email and get an error on the site page. I called the Aldi 800 cust. serv # ************ and was told by the *** to take the item back to my local store to speak to the manager. I even asked for a manager in the office of the *********. **** I know the store process, the Mgr will offer me the lowest price (probably a dollar now) and that's it! I want either an exchange or my money back, The mirror was working since purchase so NO I don't have the box and receipt. This product should have a warranty of some sort this is the first time I've had to go back to the store for warranty issues. Aldi generally stands behind their products this bad service is a surprise to me. I've been able to get warranty assistance in the past!

  

  Business response

  11/07/2024

  ALDI **************** spoke with the customer on November 7th, 2024. We apologized for the experience, and we thoroughly documented the information which has been forwarded to both the product's manufacturer and to our ***************************** We also offered a $20 ALDI electronic gift card to cover the product's refund and for the customer's experience, which the customer accepted. Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you for explaining g the process and the gift card.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have tried contacting Aldi several times and they refuse to actual provide customer service so therefore, I am going this route. I was at Aldi on Friday, 10/18. I went to return two items. I got in the line with the one human that was working the register. There was no one working at that time, and I thought they just went to look for something. Finally, I see other customers searching for someone. There is a guy, I don't know if he's the manager, or what, but he's restocking. This man always has an attitude with any customer that approaches him, as if he cannot be bothered. If you cannot be bothered, then have other associates in place and working!So a customer finally asked for someone at the register. The man responded with "if you pay credit card, go to the machine, if you pay cash, wait" and it was an angry response. Wait another 2 minutes, no one is there so the customer asked again. The man replied "I don't' know what blah blah means." You see all the customers having dirty looks and who does this person think he is.He finally comes up to the register and REFUSES to ring anyone up that is not paying with cash. Mind you, some of these customers are elderly and not sure why he thinks it's okay to speak to them this ******'s my turn and I put the items on the belt. He shakes his head when he reaches for them. He takes my receipt which has other items on it and writes a giant RETURN on it. If your associates are in a bad mood, they need not to be in customer service. If they have a general attitude regularly, please remove them. Customers do not deserve to be treated the way this man treats people so nasty! 

  Customer response

  10/24/2024

  My receipt is not going to show any "proof" as I returned to the store to make a return. I'm not sure what other information you need to reprehend this horrible associate that was treating its customers so nasty.

  

  Business response

  10/29/2024

  ALDI **************** attempted to contact the customer via phone on October 21, 2024, and on October 24, 2024, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  10/29/2024

   
  Complaint: 22463586
  
  I am rejecting this response because: I have also asked for a response to my email, not a call back. I work full time and I have already stated the exact details of my complaint in my messages so I am not sure why you need to speak to me solely by phone. If email was not an option, you should not provide that on your website.

   

  In addition, this was a serious matter dealing with the nasty attitude of your employee maybe manager, which looks as if Aldi, does not see it that way. If this was an urgent case for you as well, you would responded and respected an email conversation, not been adament that I MUST call you back. Please respect your customers wishes. Clearly, the Chantilly, VA aldi does not do that and I will make sure I continue to put negative remarks for Aldi and this location until I get the proper courtesy of management contacting me via email, the way that I did, and not expect your wishes.
  
  Sincerely,
  
  ****** *****

  

  Business response

  10/29/2024

  The information provided by the customer has been forwarded to the District Manager, who oversees the Chantilly, VA store and who is the highest level of management at the store level, so that the District Manager can review the information and address at the store level. We apologize for this experience, and should the customer require additional assistance with this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  10/29/2024

   
  Complaint: 22463586
  
  I am rejecting this response because: I have yet to hear back from the business.
  
  Sincerely,
  
  ****** *****

  

  Business response

  10/30/2024

  ALDI **************** has attempted to contact the customer on two occasions via phone, on October 21, 2024, and on October 24, 2024. Due to the customer stating that they could not communicate with us via phone, we sent an email yesterday (October 29, 2024) to the email address that was provided in the complaint ******************** apologizing for the experience and advising on the steps that ALDI **************** has taken in regard to this situation, so it can be addressed at the store level. This can be seen in the images provided, which shows the email address the communication was sent to, as well as the time stamp when it was sent. ALDI **************** considers this matter closed. However, should the customer require further assistance with this matter, we request that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went shopping at my local Aldi at ******************************** where I have shopped for years. I went there about 1 month ****** the produce isle were many packages of zucchini on a styrofoam base, wrapped in plastic wrap. There were 2 brands. One brand wrapped in a 2-pack of zucchini, the other in a 3-pack, and in bins separated by other types of produce.I could clearly see into the plastic wrapping on packages for both brands, that the zucchini were visibly fuzzy with mold. A lot of fluffy light gray mold, all over inside each package.These zucchini were set out in the center of the isle where produce like root vegetables, some fruits, tomatoes, onions and peppers, ie, are set. Off to the side there is an open yet refrigerated rack for produce like green onions, cilantro, lettuce, and carrots, etc, i.e.The zucchini was not in a climate controlled area and the packaging for these had no airholes.The obvious abundance of mold was very shocking. Looking at a package of either brand of zucchini, it could not be missed.Of course I didn't buy any. 

  

  Business response

  10/29/2024

  ALDI **************** attempted to contact the customer via phone on October 23, 2024, but we were unable to speak with them. A voicemail could not be left, but an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  10/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm being harassed by manager of ******* pa aldud

  

  Business response

  10/21/2024

  ALDI **************** spoke with the customer on October 21st, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Large animal fang one inch and 4 centimeters long in my Dark Chocolate, almond and cherry Elevation One bar. Almost broke my tooth and gave me severe stomach pains. What else could be in the mix if a tooth was found? Illness makes me think the whole head and body of the animal was minced. This is unacceptable in any product or industry standard even if nothing more serious has resulted to me alone. How many countless others could have been ill from this, not suspecting a clean vegi-based friendly chocolate bar could be the issue.

  

  Business response

  10/24/2024

  ALDI **************** attempted to contact the customer via phone on October 21st, 2024, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  It was on September 8th 2024, i was working for ********* doing 3 jobs the last job was at 2:53 i had finished up 2 order and was getting ready for 3, when a lady came up to me and said if i paid for my bag, i asked if she was accusing me of stealing the bag she said that is what i ask you , i ask her where is your manager she said she was the manager she went on and on about me stealing the bag and she wouldn't stop I was just so embarrassed i ask my husband to call the cops he said no i am not calling the cops for that 12 cents bag and i also had 3 orders to deliver on time so we didn't call the cops she said go head i wish you would just being rude.. Then twice i handed her the receipts showed that i paid for the receipts she refused to take them I sent Aldi copy of all 3 receipts and you can look at the video it will show me twice trying to give the receipts she never tried to resolve this situation and apologizing and looking at the receipt then the *********************************** would of maybe been okay, however look on the tape and you will see she went to the other register and started to complain to them and to the people she was telling and i seen one of the register people shaking her head like omg something is wrong with her , i was already so embarrassed and my nerves and anxiety was so bad that i had to take medicine. I contacted 3 or 4 times the district manager call a few days later said she was sorry for how she handled that and that she will be talking to her , she said it was not right what she did . Now i am scared to go back in the store i lost a lot of work there the way she treated me they did not even make her send a letter to apologize they did not but send ************************* my inbox . i never had an experience like that before it was so terrible i had a relapse and a panic attack the way i was treated .    

  

  Business response

  10/17/2024

  ALDI **************** spoke with the customer directly on September 10th, 2024. During the call, we apologized for the experience, the customer's feedback was thoroughly documented, and it was forwarded to the District Manager who oversees the store, and who is the highest level of administration at the store. The customer was offered and accepted a ************************** electronic gift card as a goodwill gesture. Additionally, the District Manager has advised that they have both addressed the situation at the store level, by speaking with the store manager, and speaking and apologizing directly to the customer on September 11th, 2024. ********************** **************** considers this matter closed.

  Customer response

  11/05/2024

   
  Complaint: 22432011
  
  I am rejecting this response because:
  Aldi never contacted me what is the next step thanks ***** ******
  Sincerely,
  
  ***** ******

  

  Business response

  11/06/2024

  ALDI **************** has already spoken with the customer directly on September 10th, 2024, and the District Manager that oversees this specific store has also spoken with the customer on September 11th, 2024. During both calls, the customer was apologized, and their feedback was documented. Additionally, the District Manager advised on the steps taken at the store level to address this situation during their call with the customer, and during the call with ********************** ****************, the customer was offered a ************************** electronic gift card as goodwill gesture, which was accepted. For this reason, ALDI **************** considers this matter closed.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Utterly disappointed with Aldi. I have been shopping at this establishment for long time. I purchased the bread oven that was viral but i happened to get a returned out that was open but put back on the counter. When I opened it, it had chipped handle. I immediately started email with their warranty department but *** the back and forth was incredibly disheartening. Their portal service team might I add different people responded with no resolution. They said the item was out of stock and refund is only option. Which is ok but they want me to put my banking in external link. I politely stated i would like to request that this refund be issued via check, mailed to my address. If this is not possible, I have provided my phone number, and I kindly asked that someone from your the team contact me to process the refund electronically. I would prefer to verify the identity of the person before providing my banking information. Additionally, Ive noticed that some of the communications have included content in a language Im unfamiliar with, which has contributed to my caution. I guess they want to make it as hard as possible for customers so we can continue to opt to keep their damaged items!! 

  

  Business response

  10/04/2024

  ALDI **************** spoke with the customer on October 4th, 2024. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** We offered the customer a ************************** electronic gift card to cover the refund, which the customer accepted. Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is more than satisfactory to me. They responded in a timely manner and the person on the phone was polite and extremely understanding. 
  
  Sincerely,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩