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            Business ProfileKern Heating Company

            Heating and Air Conditioning

            Contact Information

            38931 N Lewis Ave

            Beach Park, IL 60099-3307

            Visit Website
            (847) 383-0350

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            38931 N Lewis Ave, Beach Park, IL 60099-3307
            BBB File Opened:
            2/20/2007
            Years in Business:
            17
            Business Started:
            2/20/2007
            Business Started Locally:
            2/20/2007
            Business Incorporated:
            2/20/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Kern Heating & Cooling Company
            Business Management
            • Mr. Raymond Stare, President
            • Mr. Dave Ashmore
            Contact Information

            Principal

            • Mr. Raymond Stare, President

            Customer Contact

            • Business Manager, Owner
            Additional Contact Information

            Fax Numbers

            • (847) 244-4453
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Hired **** to diagnose ($285) then install replace existing malfunctioning furnace with a new one ($5,000). The techs installed a new furnace and a new Smart thermostat ($400) After they left I could not find my original working smart thermostat ($150). I contacted the office and was told the tech took my thermostat back to the office. I advised the office that Nobody asked me if they could take my existing working thermostat, and I would like it returned. The office person refused the option of returning my thermostat saying if I wanted it back I could go to the office and get it myself. I advised them again they took my property without permission and I would like it returned to where it was taken from. If I have to come get it I would require a service fee $100 (to convert my time has, use of vehicle, major inconvenience.) I have spoken with them several times giving them over a week to return my property. They continue to refuse to return my property or agree to pay a service fee for my time and efforts. They have now stopped responding to my request. I have text record of most of the conversations. I would like my property returned, and or replaced, and or refunded the amount of thermostat.
            Read More
            Read 2 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ron L

            12/11/2023

            terrible customer service, I had my Lennox installed by **** about 4 years ago, the drain pvc pipes from the A/C and humidifier are leaking, I paid $200.00 for a service call for a half a** clean of the furnace and $50.00 for a new filter on the humidifier, the drain pipe was leaking, the tech glued a loose fitting and said said is was repaired, Pipe still leaking water and now **** wants to charge me $94.00 to come out to determine where the leak is. That should be included in the $200.00 service call. never again will I recomend ****. funny too because my neighbor needs a new system and wanted to use ****, I called him told him my story and he will go elsewhere.

            Kern Heating Company Response

            12/13/2023

            Hi ***,

            The $200 you paid was for the annual maintenance package which does not include any diagnostics or troubleshooting. It is an inspection, testing and cleaning of the unit. I'm surprised to hear you call it a "half a** clean of the furnace" because when we followed up with you for a quality check phone call after the maintenance visit you stated that you were happy with his work. The $94 charge would be for a service call to troubleshoot the leaking as it could be coming from many different sources, but as we stated on the phone, if it was related to an issue from the install then we would not charge you for the service call and it would be covered under warranty. Although the install was done over 4 years ago, we stand by the quality of our installations and are happy to make a repair at no charge if it is related to the installation, but we cannot determine the source of the leaking without troubleshooting the issue first. 

            Read 3 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

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