Business ProfileforL & H Services, Inc.

I had this company fix my broken space pack AC unit in late summer 2022, the unit was barely used that summer and was used fully in summer of 2023. In May this year I tried to turn it on and it wasnt working, so I called them to check on the unit that ONLY they had worked on. The came and claimed that the outside panel was broken ( it seemed to just be missing screws , 7 of them but they also claimed that it was mostly vandalism, apparently the vandals were looking for copper: per their story) they proceeded to tell me that the piece that needed replacement was not cover by the warranty. And gave me a quote to fix it for over $4000. I was livid and called and asked for return calls from the person that I dealt with due the original process in 2022: ****, but he never returned my calls, only replied to an email several weeks later. I wanted to figure out and understand why it wasnt covered by the warranty, the answer was simply: its not!! So I called a local company, they looked at it and told us the they would call the manufacturer of BOSCH products to request a warranty coverage, and they did!! But because I was a new customer and they were fixing someone elses problem I incurred a charge of just under $1000. The new company who ended up fixing it told me it didnt look like vandalism, and that the vandals looking for copper didnt make sense since copper is only used on the exterior pipes, and those were intact. I also found out that this company it not a BOSCH official provider. So they just pointed fingers somewhere else ( vandals) instead of taking accountability for their actions and fix it under the warranty. They are dishonest and tried to get me for a service that was obviously covered under the warranty. So it was unprofessional, uncomfortable in my house with the hot days we had in late May in ******* ( something that couldve been fixed within 2 weeks took actually about 6 weeks, I had to send my kids to their dads for comfort)