Business ProfileforFactory Plaza, Inc

I am writing to initiate a formal complaint stemming from issues encountered with my recent countertop order from Factory Plaza and the subsequent handling by their employee/PM. I ordered a stone countertop for a 36-inch sink base cabinet, specifying sink and faucet cutouts and an industry-standard overhang. As of now, I do not have possession of the countertop.I requested a refund on September 11, but it was denied via email on the same day. Here is a summary of the problems encountered:Sink Cutout Issue: I provided a sink template for the countertop cutout and was billed accordingly. Instructed to pick up the countertop, it lacked the sink cutout. PM had not provided fabrication team with the sink template. Countertop was not ready and was sent back to fabrication.Faucet Cutout Issue: Advised to bring in the sink for an accurate cutout. Upon another pickup attempt, discovered that the faucet cutout was missing. Countertop sent back to fabrication.Overhang Issue: Advised to pick up the countertop, it was discovered that it was an inch short due to missing industry-standard overhang.These repeated errors indicate a severe lack of due diligence and attention to detail. Factory Plaza has been negligent and uncompromising and failed to accurately document and follow through with the specified requirements.I have previously had successful experiences with Factory Plaza, including:- Full kitchen countertop fabrication and installation - Outdoor bar countertop fabrication and installation - Custom bathroom vanity and countertop fabrication and installation - Laundry room countertop fabrication with customer provided measurements (Same order request as in this formal complaint.)Issues with this particular project highlight a significant lapse in service quality, stemming from PM's inadequate management. These missteps have delayed the project and resulted in additional inconvenience and frustration.I request a prompt resolution as a full refund.