ComplaintsforWeatherTech Automotive Accessories

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An item I purchased didnt work as mentioned and ended up making my window not work

  

  Business response

  10/21/2024

  Customer contacted us on 10/15/24 said the product was not correct and did not install them. *** sent the Customer a Return Label and Customer requested a refund.  FedX return tag is 779280405190  RA # ******. Product has not been returned yet and as soon as we receive we will issue a credit.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Scamming consumers with over the top shipping prices. We have ordered weathertech in the past and thought highly of the product but they refuse to update with the times, free shipping on orders over a certain amount. Just went to purchase an item an they wanted to charge me twenty one dollars for a sixty dollar item and when I go to complain they immediately say that they can reduce the shipping by fifty percent if I order by phone, they know they are scamming customers in shipping.

  

  Business response

  09/05/2024

   We work on keeping our shipping costs low and absorb a good portion of the shipping costs on product.  Some products are especially in oversize boxing such as Stone and bugs, Side Window Deflectors, Truck Bed Covers and Impact Liners but still keep the shipping to a minimum.   Many companies charge more for the product and roll the shipping charges into the cost and claim you receive free shipping.   I am sorry for the inconvenience.

   

  Customer response

  09/05/2024

   
  Complaint: 22204238
  
  I am rejecting this response because:

  As someone who spent nearly 23 years in the ************ dealing with not just logistics but also 11 different deployments shared between my wife and me we have experienced a great deal of shipping and receiving. The response given by WeatherTech is an example of excuse and not a very good one at that; I was purchasing a windshield sun shade which weighs a pound maybe at best and they were trying to charge me $22 dollars in shipping. After complaining about the shipping cost they immediately said they could reduce the cost in half if I ordered by phone; that is an incredible deal to go from $22 to $11 dollars just like that. The bad thing is it still should not cost even $11 dollars to ship a sun shade that at best weighs more than a pound, at a regular shipping cost it would be almost half of that which means they were try to charge four times the actual cost which is scamming customers by making money on shipping costs.

  It is a horrible excuse from WeatherTech and I not that naive to accept that response.

  
  Sincerely,
  
  *******************

  

  Business response

  09/06/2024

  First of all, I would like to thank you for your Service.  Our shipping cost on a SunShade ground FedX is ***** flat fee.  If you ask for express shipping or **** the cost will be by dimensional weight the same way we are charged.  I am not sure where the *** got the ***** shipping for a ground package unless another method was requested.  We have always worked with Customers on shipping costs and tried to combine and make it more affordable for Customers.  

  Customer response

  09/06/2024

   
  Complaint: 22204238
  
  I am rejecting this response as it is disingenuous in nature.

  
  Sincerely,
  
  *******************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Bought a pair of inchannel vent visors want to go install them driver side was kind of tough ended up breaking a small piece but still went in just fine passenger side however went in but the window kept slightly tapping the vent visor causing the window to go down thinned out the edge on both tabs that touch the window first but still would pull the window forward when it was closing eventually after taking them out and trying to give him the fit after 9 times they eventually shattered and blew up in my face I've contacted WeatherTech they sent me a long paragraph about warranty and a replacement set and confirming my address all the confirmation but it's been about 7 days and I haven't heard from them again not sure what's really going on there

  

  Business response

  05/21/2024

  We apologize for the inconvenience.   I believe the *** may have reached out to you again just to verify the shipping address. If all is correct from your order ********** in regard to the shipping address, we can move forward and expedite your order today. Sorry for the delay.

   

   

  Customer response

  05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased multiple products from this business expecting very high quality items as they charge significantly more than their competitors. I contacted their customer service today. The hood deflector was scratched up and not symmetrical at the left and right corners of the hood (even though I installed them perfectly centered). The drivers door window deflector was also scratched up. I do not know what I was expecting, but these items are installed in my windows and on mu hood. It is not optimal to even consider removing them. The manufacturer offered to refund me my shipping, but then the representative realized I had already received free shipping and offered no other solution to sending me damaged merchandise. The floor mats in my order were great. Im just surprised that these items arrived in such a condition considering their products are significantly more expensive than their competitors and self purported to be better than their competitors products. I feel a discount of the merchandise would be prudent if not reasonable and fair.

  

  Business response

  05/16/2024

  We apologize for the inconvenience, and we are more than willing to reship both the Side Window Deflectors and the Stone and Bug.  I understand that you do not want to reinstall them so we would be willing to offer you a credit of $50.00 to your method of payment on your order. If for any reason you would like a replacement, the offer still stands. 

  Customer response

  05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send me replacements for the hood deflector and front window deflectors.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Weathertech floor liners for my new car March 16, 2024. Order number **********. When I received the floor liners all fix except the front passenger liner. All the other ones fit very well. The passenger side left a gap at the seat end and wouldn't reach the door guard. It seemed to me that the liner wasn't laser cut to fit my SUV. I contacted Weathertech and sent the photos to prove the ill fitting mat. I was informed since I placed the liner over my factory floor mats the warranty was invalid. When I received the liners there was no information on the installation. All that was in the box with the liners was the shipping invoice. I have no idea where they came up with the information to remove the factory mats. All the other mats for my car fit perfectly over the factory mats.

  

  Business response

  05/13/2024

  Sorry to hear about your issue with the Passenger seat Floorliner on your 2024 Buick Enclave.  We highly suggest and recommend that you take out your Factory Floormats before installing any of our All Weather as well as our Floorliners and HP Floorliners.  Attached is a label that is sent with every Floorliner as well as HP Floorliner.  It is also on the Video provided on our Website as well as in the FAQ's. We would be willing to send out a new set of the Front Floorliners and suggest you take out the original Factory mats before installing and I believe you will have a better fit.

  Customer response

  05/21/2024

   
  Complaint: 21618512
  
  I am rejecting this response because:  whether the factory floor mats are in or out of my car the passenger side mat doesn't fit.  The Weather Tech Company states each order comes with an installation sheet.  I received two different shippings and neither received an installation sheet.  As soon as I called the company stating my problem, they said because I didn't follow the installation sheet the warranty was void.  Well it is hard is follow something I didn't receive.  The passenger mat is not a laser cut like they advertise.  This mat is too short.  It doesn't reach the end of the floor to the seat.  I haven't asked for anything except a laser cut mat to fit my car.  After paying $422.22 for the mats I would think a company would stand by their product.
  
  Sincerely,
  
  ***************************

  

  Business response

  05/21/2024

  We do apologize but our product is measured without the Factory mats installed and not with them in the vehicles. We also suggest you take out the factory mats so that the retention devices in the floor can be utilized for safe operation of the vehicle.  Since you are not happy with the product, we can send you labels so that you can return the product and we will then issue a full credit.  

   

  Customer response

  05/21/2024

   
  Complaint: 21618512
  
  I am rejecting this response because:  I guess I am not stating the fact the mat doesn't fit without the factory mat installed.  It doesn't fit either way. 
  
  Sincerely,
  
  ***************************

  

  Business response

  05/23/2024

  We apologize that you are not happy with your product, and we have provided Federal Express prepaid labels for your convenience to send back the product for a full refund.

  Customer response

  05/23/2024

   
  Complaint: 21618512
  
  I am rejecting this response because:  I reject this as I will not send back the mat.  I like the other ones and I don't want to do without them.  I only an unhappy with the one mat.  I am willing to just close this complain. I am tired of working with a company who will not admit a mistake. 
  Also please be sure to include the installation sheet in ALL packages Weather Tech sends out.  It sure would have been nice to receive one with my two orders.

  
  ***************************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought a bed liner on 3/18. purchased the extra insurance for 9.95 and paid ***** shipping. company failed to pack properly and item was damaged. they returned $251.34. kept the shipping and insurance for a total of *****. I want that returned as they caused the issue by not packing liner properly.

  

  Business response

  04/03/2024

  We apologize for the inconvenience and our return policy does state we do no refund original shipping. I will go ahead and issue a credit for your original shipping of $30.00.  ****************** is really not refundable.  We did send you labels to return the product and credit was issued on 3/29/24 for $251.34.

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Dec. 17, 2023, I filed an online request for return of ***** CRV-Hybrid Mudflaps and shipped back the items to WeatherTech, as per the instruction. I bought the front and back mudflaps for $159.90 before tax and handling charges. My assigned RA Number is ****** for this return. My order number is # **********.On Jan 7, ****, I followed up with WeatherTech to see if the return was being process. They said "Due to the high volumes of returns/exchanges this time of year, it may take an additional week to properly check in your return." So I waited.On Feb 1, ****, I followed up again. This time, I am told that "It looks like it has not been checked in just yet. The customer service person apologize for the inconvenience and the wait."On Feb 18, ****, I am emailing BBB for your help. Additionally, I have notified WeatherTech that I will file a formal complaint with BBB for deliquent withholding of customer refund.For a company that advertised like WeatherTech, I am very surprised that they would use such ridiculous tactics to withhold a small amount of money for their benefit.Any help you can provide is most appreciated.Thank you,*******

  

  Business response

  02/20/2024

  Credit was issued on 2/19/24 please see attached credit memo

  Customer response

  02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Le Hong

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sun shield flew out the window and now I'm missing 1/8 of the set and they want to spend another $180 for an entire new set.

  

  Business response

  01/29/2024

  Customer had called in on 1/9/24 regarding loosing the Sunshade.  The *** tried contacting the Customer on 1/15/24 as well as emailing Customer with no response.  We do suggest that you do not drive with the SunShades in the window. We will have the *** reach out to the Customer regarding the one SunShade that is needed and suggest they do not drive with Sunshades in the window.

   

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just under a year ago, I purchased the black all-weather floor liners for both the front and back seat of my 2017 **** Explorer XLT. After only a year of very gentle use, these floor liners are already curling up around the edges and not staying put as they should. Given the price and the Weathertech name, I expected significantly better longevity. Just under a year is absolutely ridiculous. I would like replacements sent to me ASAP. Again, these are the 2 front seat floor lines and the one-piece liner for the back seat in the black color. My shipping address is:***************************** *********************************************************

  

  Business response

  11/15/2023

  We are sorry for the issue you are having.  I cannot find an order in our system under ***************************** so I will need some additional information before sending a replacement.  Can you possibly tell me where you purchased these?  Since we have no record we do not know what color you purchased. Also what type of rear seating do you have - bench seating, Bucket seating without center console or Bucket seating with center console.  As soon as we get more info we can work on request.  Pictures would be great also of the problem you experience since we have a new liner available.

   

• Initial Complaint

  10/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******************; This complaint is in regards to my WeatherTech floor mats that I purchased last month for our 2008 GMC Yukon Denali. My old floor mats were badly warped so I purchased a new set. Unfortunately, After I installed them there was the same warpage present in the new ones. The design does not allow the **** to lay into the wall enough and warps to interfere with both the drivers feet areas, as well as the passengers. This plays a hinderance when entering and exiting the vehicle. You can see the the drivers side is the worse of the set.I would like to have a fix for this issue.. is there one??? Optional snaps,, an improved version?? The molding should have had an angle in the design to keep us laying against the wall. I think the post mold shrink in the corners is the problem. Please provide me with a fix to this issue ASAP.************ Thanks *****

  

  Business response

  10/31/2023

  We have the ** Floorliner that we believe will service that "A" pillar area much better. It is a softer mat, high sides and adheres better to the floor.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩