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            Business ProfileNational Claims Services, INC

            Insurance Claims Processing

            Contact Information

            2800 W Roosevelt Rd

            Broadview, IL 60155-3756

            (800) 325-6889

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

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            Business Details

            Location of This Business
            2800 W Roosevelt Rd, Broadview, IL 60155-3756
            BBB File Opened:
            10/27/2009
            Business Management
            • Kevin Spealman, VP & GM
            Contact Information

            Principal

            • Kevin Spealman, VP & GM

            Customer Contact

            • Kevin Spealman, VP & GM
            Additional Contact Information

            Fax Numbers

            • (708) 345-5218
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            05/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Date of Transaction:Started on 7 Jan 2024 Present.The amount of money you paid the business:N/A This is processing a permanent change of station moving damage claim (determining how much will be provided to me for compensation of damages while moving from **** to ******* for active-duty military service. What the business committed to provide you:A fair evaluation of the damages my household goods received, then provide a fair compensation value based on the full replacement cost of the damaged item. (Attached email string First Email String_Military HHGS_ Claim Info R24737 (Action Required) and MSG ************ Claim Breakout)What the nature of the dispute is:Unfair evaluation of damaged items. (Attached email string Second Email String_Military HHGS_ Claim Info R24737 (Settlement))Whether or not the business has tried to resolve the problem:An attempt to provide rebuttal was submitted and I was told to wait while it gets investigated, but have not heard anything since March 5th, even after reaching back out on April 20th. Account / Order / Tracking Number:Claim number R24737.Note: The links in the first email string PDF do work and will open the site that has all the damage photos uploaded and that were provided to the claim adjuster for review when everything started in January. The "breakout" PDF shows the total compensation requested at $5,751.97 vs. the amount recommended for replacement in the seconde email string PDF only at $1,141.11, which is highly undervalued based on all the many items that were damaged during this military move.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Dax P

            05/23/2022

            We have been waiting over 6 months to get paid for damages incurred by our military movers. NCS was contracted to handle the claim, and their customer service has been horrible--we never receive status e-mails from them without our having to send an update request, their chosen agent provides no clear response on when the claim will be processed, and now we will lose some of the refund because we finally had to get broken plastic bins out of the house (you are supposed to keep them until the claim is resolved). Additionally, we had provided a plethora of pictures and replacement data up front to help facilitate the claim, and not only did this company NOT use that information, but they subcontracted for some person to come and take new pictures and write a new report, which has now been delayed for 2 months, apparently because COVID prevents a claims adjuster from writing a report from home?! Unacceptable business practices, shameful waste of time, money and resources, and an undue additional stress on a military family.

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            BBB of Chicago & Northern Illinois

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