Business ProfileforChicago Apartment Source

This firm is hired by my upstairs neighbor to repair for a plumbing that affects my unit. I had an incredibly frustrating experience with them. Despite repeated assurances that work on my unit would be completed in a timely manner, the project was consistently delayed. The owner provided excuses ranging from the complexity of the building's construction to personal issues and supply chain issues. While I understand that unforeseen complications can arise, the lack of transparency was inexcusable. There were multiple instances where I had to reach out several times just to get an update on the progress. I was told several times that I would be updated the next day, only to be met with silence or further delays. Deadlines were missed repeatedly, causing significant inconvenience, especially as I needed to coordinate with a buyer and ensure repairs were completed on time for the sale of my property. What's most concerning is that even when I expressed the urgency of the situation, the contractor continued to push deadlines without any concrete resolution in sight. Nothing has been completed as of today, which is almost two weeks from the originally committed timeline. If you're considering hiring this contractor, I strongly suggest you look elsewhere. Their lack of professionalism and inability to meet deadlines could end up costing you more time and stress than it's worth.