Business ProfileforThe Barn Nursery & Landscape Centers, Inc.

I hope this email finds you well. I am writing to file a formal complaint against Barn Nursery Landscape regarding their failure to honor a store credit issued to me for a purchase made on July 14, 2021.On the aforementioned date, I bought a plant from Barn Nursery Landscape, which unfortunately died within just two days. After contacting their customer service, they provided me with a store credit amounting to $80.76 as compensation for the defective plant. At that time, I was assured that the store credit would never expire, allowing me the flexibility to use it at my convenience.However, I was dismayed to discover that Barn Nursery Landscape has since sold its business to new owners. When I recently visited their location to redeem my store credit, the management refused to honor the credit and regretfully informed me that they could not assist me with the matter.This situation has left me feeling utterly frustrated and taken advantage of as a customer. The store credit was given to me in good faith, and I had every reason to expect that it would remain valid as per the assurances given to me when it was issued.Given the circumstances, I am seeking the assistance of the Better Business Bureau to help mediate this issue and secure a refund of $80.76. I believe it is only fair that the new owners of Barn Nursery Landscape or the original owners should uphold the commitments and treat customers with the respect and honesty they deserve.To facilitate your investigation, I have attached relevant documents to this email, including the original receipt for the purchase, the store credit voucher,I appreciate the BBB's commitment to ensuring fair and ethical business practices, and I trust that you will look into this matter promptly. Your intervention will not only help resolve this individual dispute but also send a message to other businesses about the importance of honoring commitments made to their customers.Thank you for your attention to this matter.