Business ProfileforHerff Jones, Inc.

********** ** ******** ** **************** requires Herff Jones to be used for academic regalia which is in turn required for attending graduation ceremonies. The company does not offer shipping options, just $15.95 regardless of delivery location (which, for me, was 10 minutes away from them). They state that crafting the items takes a long time but I agreed to 21 days from order placement to delivery. They sent my order to be delivered the next day from the point of label creation despite only 16 days passing from the order placement. This is part of the obscene shipping cost. It is explicitly stated multiple times that I would have received shipping/tracking information upon the item being sent, which I did not. Information on shipping, issue resolution, business hours for reaching customer support, and quality of the item are not available and the support phone number is unreachable. Upon opening my completely sealed package, I found only one of the crucial, necessary, incredibly important items included with others missing. I did not find them upon searching the mail room, box, building, and surroundings. The company states on their FAQ website section that my issue will be addressed within 60 days of the delivery which means it is very possible I could miss out on my graduation date. Finally, on the FAQ section it is stated that one should inquire bookstores about pickup information for on-campus distribution which means this is an entirely plausible option due to the distance between the University Bookstore and Herff Jones being 7 minutes.