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            Business ProfileCastle Home Comfort

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            2100 S Neil St

            Champaign, IL 61820-7504

            Visit Website
            (217) 352-2800

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            “Happy Today or You Don’t Pay.” That’s the promise of Castle Home Comfort Heating & Cooling to all their customers. Backed by over 107 years of combined experience, the company’s professional team offers quality heating and air conditioning services in Champaign County and the surrounding areas. From simple system tune-ups to complex repairs and complete installations, Castle Home Comfort Heating & Cooling can handle them all. Additionally, the company offers indoor air quality solutions including duct cleaning and installation of humidifiers and air cleaners. Call now to schedule an appointment. Castle Home Comfort Heating & Cooling is on-call 24 hours a day for emergency services or after-hours service calls at no additional charge.

            Products & Services

            This company offers heating service and installation, cooling service, clean air systems and duct cleaning.

            Business Details

            Location of This Business
            2100 S Neil St, Champaign, IL 61820-7504
            BBB File Opened:
            2/25/1999
            Years in Business:
            16
            Business Started:
            7/2/2008
            Business Started Locally:
            6/1/1979
            Business Incorporated:
            7/1/2008
            Accredited Since:
            10/1/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Anytime Comfort Group, LLC
            Business Management
            • Jeff Kenyon, General Manager
            Contact Information

            Customer Contact

            • Jeff Kenyon, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Emery W

            10/08/2024

            This company needs to be looked at for a money grab.

            Castle Home Comfort Response

            10/09/2024

            Castle Provided a bid for service in which was agreed upon between customer and plumbing manager. This job was started on June 7th 2024 and completed on October 8th 2024. Total for the repair was $14910.88 which the customer still has an outstanding balance of $4910.88. It is our understanding that the only payment we have received is from an insurance payment of $10000.00. Castle did not bid to do the grade/finish work once the original repair was completed. When reaching out to the customer for final payment, we were asked to do the grade work, which we agreed to do so long as final payment was received for the work already completed. We have offered finance options for the balance to assist with payment. With that being said, not sure where the "Money Grab" comment makes sense. We did the work we agreed to do and didn't get paid for our service.

            Local BBB

            BBB of Central Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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