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          Horizon Hobby, LLC has 1 locations, listed below.

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            Business ProfileHorizon Hobby, LLC

            Hobby Supplies

            Contact Information

            2904 Research Rd

            Champaign, IL 61822-1092

            Visit Website
            (217) 352-1913

            Customer Reviews

            1.3/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            126 complaints closed in last 3 years

            45 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Horizon Hobby is an international developer, marketer and distributor of radio control hobby products, model trains. They offers products and supplies for hobbyists.  

            Products & Services

            Horizon Hobby is an international developer, marketer and distributor of radio control hobby products, model trains and educational toys. They offers products and supplies for hobbyists in addition to crafts. 

            Business Details

            Location of This Business
            2904 Research Rd, Champaign, IL 61822-1092
            BBB File Opened:
            1/1/1985
            Years in Business:
            39
            Business Started:
            8/1/1985
            Business Started Locally:
            8/1/1985
            Business Incorporated:
            1/1/1985
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            350
            Alternate Business Name
            • Tower Hobbies
            Business Management
            • Mr. Joe Ambrose, President/CEO
            • Mr. Doug Jacobs, Product Support
            • Mr. Chris Dickerson, CEO
            Contact Information

            Principal

            • Mr. Joe Ambrose, President/CEO
            • Mr. Chris Dickerson, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            126 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/20/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 7/15/24 I purchased a Receiver/ESC Unit: Sport Cub S from Horizon Hobbies to replace a failed one I already had. When I opened the package, I found the manufacturing date and it was made in 2019-09-25, apparently new, but badly out of date. My old one was built in 2022-11-29. I didn't want an old unit and asked to return it. They refused to allow that because I had opened the package. I want a full refund and paid return postage if they really want an old unit back. Customer # ******* 
            Read More
            Read 125 More Complaints

            Customer Reviews

            43 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bryan H

            09/16/2024

            Completely upset! Spent 1,500.00 on an electric plane. Wheel retracts are not working. Spent four hours on hold today for help and no answer. Even after being 1 caller down we were disconnected. Sales and CS help only sent an answer via chat to sign up for a "refundable" $1.00 to get to someone to help! We are not spending another $1.00 for assistance with a product they offer. This is so upsetting! Cannot comprehend our nation getting to this point where you cannot reach someone directly to assist in issues, especially with high dollar items purchased.
            Read 42 More Customer Reviews

            Local BBB

            BBB of Central Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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