Business ProfileforUnited Airlines, Inc.

flight ( UA935) from ********* on September 26, 2024. Our final destination was ********, ******. During our flight we were diverted to ******************** due to a malfunction in the navigation system. Upon arriving to ****** I spoke with a united agent and explained that this delay will cause us to miss our next flight to ********. He said United will take care of any expenses incurred due to this diversion, to request it once the trip is over. Confidently believing the agent we went along with the rest of our delayed trip. We had to change our flight to the next day and we had to stay overnight in ****** once we arrived there. Upon our return I contacted United requested they refund us our expenses, change in flight fees, hotel stay . United "customer care" just apologized said sorry we don't refund for these things and sent a $100 credit. This is NOT acceptable. I went around in circles with United trying to get them to do what we told would happen and they did nothing. I want a refund for my expenses.I emailed with 3 diff united agents, sent over receipts. All fully aware of the situation and all to no avail. What type of customer service is this ?? How do we end up on a diverted flights with extra expenses and not get reimbursed ???!!