Business ProfileforFine Art America

BBB files indicate that this business has a pattern of complaints concerning:

• Delivery Issues: Consumers allege not receiving their orders or receiving broken items
• Customer Service Issues: Consumers allege not being able to reach or get a response from customer service
• Refund Issues: Consumers allege not getting their refunds

On 07/18/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

As of 08/06/2024 the business has not responded to the BBB request to address the pattern of complaints. 

In July 2024, BBB investigated Fine Art America's business practices. This investigation was prompted by consumer complaints alleging not being able to get ahead of customer service, receiving broken items, and not receiving refunds. 

Please see the pattern of complaints on this business profile for more information. 

There is a lot of information regarding this business on all social media platforms. A statement found on Reddit suggested the business may be using various artist's work without any permission or licensing. 

The business does not have a registered SOS IL report although they are headquartered here per the address found per their website. 

The address on file is of an apartment building in Chicago without any business signage. 

Please see the BBB articles regarding warnings about online retail scams, with tips on how to spot a possible retail scam, here.

Here are some suggestions if you believe your art has been stolen online:

1. Contact the copyright violator
Ask them to take the image down and consider offering to sell them the rights or charging a licensing fee. If they don't respond, you can try contacting the website's hosting company or the social media account that shared it.

2. Report the violation
You can report the copyright infringement yourself or hire a third party to manage your digital rights.

3. Consider legal action
Registering your art with the copyright office gives you the legal right to sue for damages and reduce legal fees. You can also send a cease and desist order.

Here are some ways to protect your artwork online. 

1. Add a copyright notice
This reminds people that your work is protected and can't be used without your permission.

2. Watermark your art
Add your name, the date, or a digital signature to make it clear that the work is yours.

3. Post publication dates
Save documentation of when you posted your art online as evidence of ownership.

4. Keep images small
Smaller images can be less appealing to thieves, or you can put a small image in a plain border to make it appear larger. 

On 07/18/2024, 07/24/2024 and 07/30/2024, BBB requested additional information. As of 8/6/2024, BBB has not received any response from the business. 


Based on the information detailed above, BBB cannot confirm the legitimacy of Fine Art America.