Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mount Hope Cemetery has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMount Hope Cemetery

    Cemetery

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    11500 S. Fairfield Ave., Chicago, IL 60655-1999
    BBB File Opened:
    1/13/1999
    Years in Business:
    139
    Business Started:
    1/1/1885
    Business Started Locally:
    1/1/1885
    Alternate Business Name
    • MT Hope Cemetery Association
    Business Management
    • Ms. Virginia Hartley, Manager
    • Mr. Robert Troost, President
    Contact Information

    Principal

    • Ms. Virginia Hartley, Manager

    Customer Contact

    • Ms. Virginia Hartley, Manager

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kenyatta D

    1 star

    08/28/2023

    I cannot in good conscience give Mt. Hope even a single star. Their service does not warrant it. My husband was buried at Mt Hope cemetery in August 25, 2017. On September 30, 2017, I purchased a granite headstone that was PAID IN FULL as stipulated in the purchase order contract. On Sunday, August 27, 2023, I attempted (deliberate use of word) to visit my husband's gravesite and discovered that his headstone had been moved from its original place above his gravesite and placed haphazardly under a tree. I was not informed that his marker needed to be moved and I most certainly would not have agreed to its displacement/misplacement under a tree. The treatment that I received on Monday was equal to their tossing my husband's marker under a tree. I had to voice my concerns over an intercom before being granted access into the establishment. The person on the opposite end on the intercom could be seen speaking to me through the glass and was reluctant to get up from her seat and walk the 10 steps to open the door. The receptionist informed me that they had to remove the headstone on Saturday, August 27, 2023, due to a burial in the area and fear that they may damage the marker. So, their attempt at safeguarding the marker was to place it under a tree so that anyone could trip over it, sit on it, or completely trash it. I spoke with a groundskeeper who did not realize that the marker was not returned. The marker was moved on August 5th (not the 27th), and it is the policy of the cemetery that it should be returned within 48 hours of its being disturbed, thus the misplacement. I can give a greater description of disrespect paid to me from a place where unconditional positive regard is expected throughout my lifetime and generations that follow me and want to visit his resting place. However, I will end this saying that a single star rating would be a disrespect to any establishment that would provide a modicum of care. Mt. Hope provided me with no care at all.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.