Business ProfileforContinental Casualty Company

Very difficult to deal with. 1st they made my husband's 90 day waiting period 120 days. Fought that for 6 mos. He is in a *************** send room & board invoice & continuous monthly resident form (CMR). I have copies of what has been sent. 1 week they say CMR not recv'd but invoice was. Facility faxes CMR AGAIN! 2 weeks later I'm told *** recv'd but not R&B invoice. This went on for months. No one said the same thing. Always a different story for 6 long mo. I was told I called too much. I told them if they actually did their job I would not have to call so much! Finally I looked up the CEO name, phone #, Ins Commissioner for Illinois name address, phone #, & local TV station near their address. CEO doesn't listen to complaints. Spoke with his right hand person who turned me over to her left hand man. I sent him copies of what had been faxed each month. ************** Eventually I got the $$$ they owed me. They continually refused to acknowledge the fact that they recv'd the correct documents month after month. I recv'd a certified letter from the boss saying a problem would not have existed if the correct forms were sent each month. Hello! I sent the emails of the docs & the fax confirmation page for every month since my husband went in the facility!! My next step if I have another problem is to call the Ins Commissioner. I let them know I had the name, *************** # of both the Ins ******************** local TV station. When I mentioned the names they knew I had done my research. I let them know their service to two 30 year policyholders, not one but two, was the inexcusable. Yes I got my money. They refused to pay the taxes I had to pay to take the money out of our 401k. But at least I got my money and they have paid every month since, so far. They need to be investigated! All of these comments about the same issues apparently have gone unnoticed. I urge every policyholder screwed by this company to contact the Ins Commissioner *** *********.