ComplaintsforVeradigm

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The complaint is directed at Allscripts accounting department and their invoicing for our use of the Payerpath Clearing house. We had been on a "per provider" billing arrangement - paying a fixed monthly fee per physician - for our many years with Allscripts. In March 2021, based on our increased volume, we opted to move to a "claim volume agreement" - paying a set amount for all claims submitted up to a certain threshold. The Allscripts accounting department retroactively applied the "claim volume terms" back to June 2020 - charging us for any "overages" from June 2020-March 2021. They fail to understand that we had paid all of those invoices previously (and, on time) under the "per provider" rate. This is clearly double billing and we have communicated with Allscripts reps exhaustively on the matter. As of last week, our account was placed on support hold for this disputed (and, incorrect) outstanding balance on our account. All other fees associated with our use of the Allscripts system are paid. The support hold comes at a time when we are going live with a new medical practice client - and, the hold is putting that entire project in jeopardy.

  Business response

  11/06/2022

  Thank you for bringing this issue to our attention. All details have been escalated to the finance team and a member will be contact you to resolve this issue. 

  Customer response

  11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a problem with "paymydoctor.com". This website is owned by AllScripts (I believe a subsidary of Change Healthcare LLC). I used this site (as instructed on my AtlantiCare ****) to pay an ************************* in June 2021. This worked successfully. Then I went to the doctor again (AtlantiCare again) and that **** appeared on paymydoctor.com on Feb 27, 2022. However the **** (from AtlantiCare) was incorrect - so paymydoctor.com had incorrect information from Atlanticare. I spoke with AtlantiCare and they adjusted the **** and I paid this on the phone. I have triple-checked (and have proof in writing) that I have a $0 balance with AtlantiCare (I owe them no money). However paymydoctor.com still says I owe a balance. I have tried for hours calling multiple places trying to find someone at "paymydoctor.com". This website has no contact or help information at all. I know that this is owned (ultimately) by Change Healthcare LLC and I believe directly by a subsidary - AllScripts. This is extremely unprofessional - giving no contact or help information on a site where people make payments - and making it impossible to get help on the phone. I need to be put in touch with someone at paymydoctor.com and further, they should be required to put contact information on their website as they take money from people, on behalf of professional medical companies.

  Business response

  08/09/2022

  Thank you for providing this information. 

  Please contact AtlantiCare ************************************************ Center

  Phone: **************

  E-mail Inquiries: *********************************
  Hours: 8:00 am to 5:00 pm, Monday-Friday.

   

  Atlanticare will need to provide a troubleshooting resolution. If issue remains Atlanticare will need to log a support case with us directly. Allscripts is not able to provide direct patient assistance. 

  Customer response

  08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm a patient there with ***************************************************. I'm satisfied with his care. When I signed up with the patient portal, FollowMyHealth, I gave permission that my personal information may be used for "reminders." I began receiving ****************** marketing from *********, ** and also marketing right on the portal. These aren't reminders but marketing material. I have no interest in a ****************** plan since I have full insurance from my employer. I asked ****************** to please stop my personal information being used for marketing. My account was closed early in 2021. I no longer participate in the portal. In October and November of 2021, I received five marketing postal mails for ****************** plans - Oct 2, Oct. 16, Oct 23, Nov. 9, and Nov. 23. I don't want this to continue every year during ******** enrollment. It appears that Allscript that runs the portal site shared my personal information with a third party, eHealth. Attached is what is being sent to me. Also attached is the envelope. These marketing materials are coming from *********, **.

  Business response

  02/21/2022

  Please contact FollowMyHealth Support by calling ************** or Unsubscribe or Change email preferences. 

  These changes can also be made in the FollowMyHealth App. 

  https://support.followmyhealth.com/

   

  Customer response

  02/22/2022

   
  Complaint: 16732160
  
  I am rejecting this response because:  I called the number provided, ************.  They couldn't help me and referred me to another number, ************.  I called that number and they couldn't help and referred me back to the earlier number.  My Follow My ****** account was deactivated last February.  I was assured that this issue would stop.  A claim was made to the ********** of ****** and ***** Services last year.  E-health has my personal information.  It was shared probably by Allscripts.  I want the marketing and use of my personal information to stop.  

  
  Sincerely,
  
  *****************************

  Business response

  02/24/2022

  You may directly contact the *** team via email to **************************.

  Customer response

  02/28/2022

   
  Complaint: 16732160
  
  I am rejecting this response because:  Premier ****** deactivated my account one year ago and support by them with no account is useless.  E-****** has my personal information.  Get on the ball and resolve this matter.   I've done enough calling.  If you want me to file another complaint with the ********** of ****** and ***** Services for refusal to resolve this matter, let me know. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We use to have service with Allscripts back in 2018 but we found a new *** system and we request to end our contract with Allscripts and we sent in a cancelation form to end all services. Allscripts continues to charge us although we canceled our contract with them. I have tried everything to get out of this contract and all i get is the run around or emails pretty much stating that there is nothing we can do to get out of the contract even though we have not used the *** at all and we don't have the software. I have tried to reach out to them because the original contract had a typo and it signed us up for 120 months instead of 20. There is just no way that there is not a pay off or early termination fee something for customer especially when they are no longer using the service. How could they be still charging us for something we haven't used in over four years. We just want out.

  Business response

  02/04/2022

  Per Account Support team,

  
  Contact was made 1/28 regarding the 120 month FollowMyHealth contract.

  Email will be sent containing contract,maintenance schedule, and invoices.
  
  
  

  Customer response

  02/11/2022

   
  Complaint: 16673499
  
  I am rejecting this response because: When i spoke to them on the 28th there was no resolve i was told i would be contacted about the contract. The fact is that will not let us out of the contract even though we are not using the software and we don't have access to use the service we are being charge for. Allscripts does not offer a buy out a early cancelation just in case a client finds a better service or maybe not won't to work with Allscripts your just stuck paying a lot of money for product your not using. We would like to get out of our contract with Allscripts this is a scam. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My company Health Builders, have not used Allscripts services for a year now. We called and email to cancel our account (********). The people we spoke with to cancel the account kept giving us the run around asking who we are switching too, why we are canceling, etc. We gave them notice we were canceling. We reached out in writing, by email, and by phone when we received the first **** for services we never used. We keep getting bills saying we owe for their services from May 2021 -Aug 2021 to total $444.18. We did not use their services during that time and still have not.

  Business response

  01/03/2022

  Complaint has been forwarded to the correct team in regards to communication regarding this matter. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩