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          Find a Location

          Hyatt Hotels Corp. has 631 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hyatt Hotels Corp.

              150 N Riverside Plz Chicago, IL 60606-1598

              BBB Accredited Business

            • Hyatt Hotels Corp.

              100 W Monroe St Chicago, IL 60603-1967

              BBB Accredited Business

            • Hyatt Centric Chicago Magnificent Mile

              633 N Saint Clair St Chicago, IL 60611-3234

            • Hyatt Hotels Corp.

              9805 Q St Guess Service Omaha, NE 68127-3273

            • Hyatt Hotels Corp.

              27576 Maecliff Dr Warrenville, IL 60555-2934

              BBB Accredited Business

            Business ProfileHyatt Hotels Corp.

            Hotels
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            150 N Riverside Plz

            Chicago, IL 60606-1598

            Visit Website
            (312) 955-0950

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            Get a Quote

            Customer Reviews

            1.18/5

            Average of 85 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            884 complaints closed in last 3 years

            411 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/9/2024

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Hyatt Hotels Corp. operates 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas.

            Business Details

            This is a multi-location business.

            Find a Location

            Hyatt Hotels Corp. has 631 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hyatt Hotels Corp.

                150 N Riverside Plz Chicago, IL 60606-1598

                BBB Accredited Business

              • Hyatt Hotels Corp.

                100 W Monroe St Chicago, IL 60603-1967

                BBB Accredited Business

              • Hyatt Centric Chicago Magnificent Mile

                633 N Saint Clair St Chicago, IL 60611-3234

              • Hyatt Hotels Corp.

                9805 Q St Guess Service Omaha, NE 68127-3273

              • Hyatt Hotels Corp.

                27576 Maecliff Dr Warrenville, IL 60555-2934

                BBB Accredited Business
              Headquarters
              150 N Riverside Plz, Chicago, IL 60606-1598
              BBB File Opened:
              5/24/1994
              Years in Business:
              37
              Business Started:
              4/27/1987
              Business Incorporated:
              4/27/1987
              Accredited Since:
              1/9/2024
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Hyatt House across from Universal Orlando Resort
              • Park Hyatt Chicago
              • Hyatt International Corporation
              • Hyatt Residential Group
              • Hyatt Place Chicago Downtown/The Loop
              • Hyatt
              • Hyatt Place Chicago/River North
              • Hyatt Rosemont
              • Hyatt Centric the Loop Chicago
              • Hyatt Chicago Magnificent Mile
              • Hyatt Deerfield
              • AP Aim Deerfield Tenant LLC
              • Hyatt Lisle
              • Hyatt Corporation
              • Hyatt Hotels & Resorts
              • Hyatt House Chicago/Naperville/Warrenville
              • CPX Warrenville ES OPAG LLC
              • Hyatt Place
              • Hyatt House Chicago/Schaumburg
              • Hyatt Place Chicago/Naperville/Warrenville
              • Hyatt Regency Chicago
              • Hyatt Regency
              • Hyatt Regency-Woodfield
              • Hyatt Regency Suites on Michigan Avenue
              • Hyatt Regency O'Hare
              • The Hyatt Lodge
              • Hyatt Regency McCormick Place
              • Hyatt Place Chicago-South/University Medical Center
              • Hyatt Place Chicago/Downtown-The Loop
              • Hyatt Place Chicago/Hoffman Estates
              • Hyatt Place Chicago/Itasca
              • Hyatt Place Chicago/Midway Airport
              Business Management
              • Ms. Hope McCain, Director of Customer Care
              Contact Information

              Principal

              • Ms. Hope McCain, Director of Customer Care

              Customer Contact

              • Ms. Hope McCain, Director of Customer Care
              Additional Contact Information

              Fax Numbers

              • (312) 755-1601
                Other Fax
              • (847) 597-4506
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              884 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/08/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I made a reservation on October 3 with the Hyatt downtown ********** for 3 nights reservation number H9441731. I was talked into purchasing the insurance so that I could cancel if needed. I found a cheaper rate at ************************** a couple of days later and I cancelled the original reservation on October 5. There was a note in my original confirmation that I would be charged a day and taxes penalty if cancelled before October 5 not on October 5th so I purposely waited until that day to cancel. I was refunded most of my money but was penalized $467because they claim I was in that window even though it was not prior to October 5. I also cancelled the insurance since I thought it was taken care of. I have contacted lodging support several times and on October 10 they said my additional refund would be processed but never was. Continued contacts have been u successful with getting the rest of my money, they keep going back to that date of before October 5 and I do not understand what that is a problem since I waited specifically because that was stated. I want to get the rest of my refund and was not sure how else to get it thought I would try this, we ended up staying at the hotel for those nights and had a very great stay. We love the Hyatts and their ****** d would like to get this resolved. Thank you
              Read More
              Read 883 More Complaints

              Customer Reviews

              85 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              andrea p

              10/28/2024

              we booked my 55th birthday trip through ********************** in march of 2023 at a resort named ********************* resort and spa , all inclusive for an oceanFRONT room for june 13-19,2023. $3300 trip. At no time during the reservation process were the owners of the resort discussed. I received a notice that the above mentioned resort would no longer be affiliated with Hyatt worldwide anymore. I was to be moved to Dreams aventuras in a deluxe ocean VIEW room. upon arrival to the dreams aventuras, we were given a room overlooking the pool. the next day, we were shown a room on the 4th floor, on the ocean side but overlooking palm trees, no ocean in site. the staff stated that they knew that we wouldnt like it!! the resort's beach was blocked off with rocks and the water let in only came up to your ankles. it was my dream trip to have an oceanfront room and stay up late listening to the waves, not to stay at a hyatt property. I didnt care who owned ********, i paid for an oceanfront room. nowhere on the ********************** website does it tell you who owns which resorts, nor does it ask you whether it matters. my trip was ruined by the resort on a pseudo beach, by a company that does not advertise that it is owned by hyatt. i have used the site before and have never had anything so horrible done to me. no refunds or compensation were given when calls were placed to complain. the entire experience was a nightmare. please petition for ********************** to disclose on the website that they are owned by hyatt so that the customers may make informed decisions.
              Read 84 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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